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Position: Manufacturing Software Support Specialist
Multiple Locations: Thailand | Vietnam | Malaysia | Brazil | US | Canada | Mexico
Department: Customer Success
About Snic Solutions
At Snic Solutions, we empower manufacturers in their digital transformation journey through scalable, smart manufacturing software solutions. With deep expertise in manufacturing operations, supply chain planning systems, and a focus on Opcenter APS, MES, QMS, and manufacturing analytics, we ensure seamless software integration, data management, and optimization of manufacturing processes. Our commitment to customer success is anchored in our
core values:
- Customer Obsession: Putting customer success at the heart of all we do.
- Innovation: Delivering cutting-edge solutions to drive value.
- Integrity: Acting with honesty, accountability, and respect.
- Collaboration: Thriving together by fostering teamwork and inclusivity.
- Excellence: Striving for exceptional quality and continuous improvement.
Role Overview
We are seeking a Manufacturing Software Support Specialist to join our Customer Success team. This role is vital in ensuring smooth deployment, operation, and troubleshooting of our manufacturing software solutions. The ideal candidate will provide technical support to clients, deliver user training, and work closely with cross-functional teams to drive operational excellence.
Key Responsibilities
1. Customer Support & Issue Resolution
- Provide first-line technical support for manufacturing software solutions, including Opcenter APS, MES, QMS, and related tools.
- Diagnose and resolve software issues efficiently, ensuring minimal disruption to customer operations.
- Collaborate with development and product teams to address complex technical challenges.
2. Deployment & Configuration
- Assist in the implementation and configuration of software solutions to meet specific client requirements.
- Conduct system testing, debugging, and validation during deployment phases.
3. Training & Documentation
- Deliver end-user training on manufacturing software applications.
- Develop and maintain comprehensive user guides, troubleshooting documentation, and FAQs.
4. Continuous Improvement
- Gather customer feedback to identify software improvement opportunities.
- Contribute to enhancing the support process, tools, and methodologies.
5. Compliance & Best Practices
- Ensure adherence to industry and client-specific compliance standards.
- Follow company policies and uphold Snic's core values in all interactions.
Qualifications & Skills
Educational Background:
- Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field
Experience:
- 2-5 years of experience in supporting manufacturing software solutions (Opcenter, MES, APS, QMS, or similar).
- Hands-on experience with ERP, PLM, MRP, or other manufacturing software is a plus.
Technical Skills:
- Proficiency in SQL, databases, and system configuration.
- Familiarity with manufacturing processes and workflows.
- Basic programming/scripting knowledge is an advantage.
Soft Skills:
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
- English Language Proficiency - Business or Native Proficiency
- Ability to manage multiple priorities in a fast-paced environment.
Other:
- Willingness to travel for on-site client support if required.
Why Join Snic Solutions?
- Be part of a team shaping the future of manufacturing through innovation and technology.
- Work with industry leaders and cutting-edge technologies.
- Opportunities for continuous learning, growth, and career advancement.
- A collaborative and inclusive work environment aligned with our core values.
Application Process
Interested candidates can apply through our HRMS system using the link displayed on this page. The process involves:
1. Online Application: Upload your resume and answer a few qualifying questions.
2. HR Interview: An initial interview with our HR team to assess cultural fit and discuss your experience.
3. Online Test: A technical assessment to evaluate your skills and problem-solving abilities.
4. Technical Interview: A live deep-dive interview with our technical experts to discuss your approach to real-world scenarios and challenges.
We look forward to welcoming driven professionals to our team to help us drive impactful change in the manufacturing sector.