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About the Role  

Armada is scaling fast-and our internal systems need to scale faster. As Director, Business Systems (M5), you'll own the strategy, architecture, and execution for the core platforms that run the business across Finance, Go-To-Market, Operations, and People. 

This is a builder-first leadership role for someone who can connect business process design with modern enterprise SaaS, strong data/integration patterns, and automation (including AI-enabled workflows). You'll create a coherent, secure, and scalable systems backbone that reduces manual work, eliminates data fragmentation, and unlocks better decision-making across the company. 

You'll partner closely with leaders across Finance, Revenue/GTM, Ops, People, and Engineering to: 

• establish the business systems roadmap,  
• deliver high-impact implementations and optimizations,  
• and build a high-performing team and operating model that enables Armada to move with speed and discipline.  

What You'll Do (Key Responsibilities) 

Business Systems Strategy & Ownership 

• Own the multi-year vision and roadmap for Armada's enterprise application ecosystem (e.g., ERP/Finance, CRM & GTM stack, HRIS, and adjacent tools for billing, procurement, support, and business operations).  
• Run Business Systems like a product: define outcomes, prioritize ruthlessly, and deliver measurable improvements in cycle time, data quality, and user experience. 
• Ensure system design supports clean, auditable processes and reduces operational overhead.  

Architecture, Integrations & Data Foundation 

• Define and govern how systems connect-APIs, iPaaS, middleware, data warehouse/lakehouse patterns, and master data management.  
• Partner with data/engineering teams to enable trustworthy reporting and analytics, with clear definitions for core objects (customer, product, asset, subscription, employee, etc.).  

Automation & AI-Enabled Workflows 

• Identify opportunities to eliminate manual work with automation (workflows, orchestration, document processing, approvals, self-service).  
• Where appropriate, enable AI-assisted internal workflows (e.g., routing, summarization, exception handling, reconciliation support, employee self-service), while maintaining strong security and governance.  

Operational Rigor, Security & Compliance 

• Establish the operating model: intake, prioritization, documentation standards, testing, release/change management, training, and post-launch support.  
• Own system controls: role-based access, audit trails, segregation of duties, and data protection practices.  
• Partner with security/compliance stakeholders to support audits and future readiness (e.g., SOC 2 / SOX-aligned controls as needed).  

Vendor & Portfolio Management 

• Manage vendor relationships, contract renewals, tool rationalization, and licensing strategy.  
• Drive cost-effective platform decisions without sacrificing scalability or security.  

Team Leadership (M5 Scope) 

• Build and lead a high-impact Business Systems team.  
• Coach and develop the team, set clear expectations, and create a culture of high ownership, strong partnership, and pragmatic execution.  

About You (Required Qualifications)

• 10+ years in Business Systems, Enterprise Applications, or related roles with increasing scope and ownership.  
• Demonstrated experience owning and scaling core systems across multiple functions (Finance, GTM, People, Operations).  
• Strong hands-on understanding of enterprise platforms such as:  
  • CRM (e.g., Salesforce, HubSpot)  
  • ERP/Finance (e.g., NetSuite, SAP, Oracle)  
  • HRIS/ATS (e.g., Workday, Rippling, Greenhouse)  
• Proven track record delivering cross-functional programs: implementations, integrations, process redesign, and adoption at speed.  
• Solid integration and data fluency (APIs, iPaaS like Workato/Boomi/MuleSoft, data quality concepts, reporting needs).  
• Strong change management instincts: you can bring stakeholders along, drive adoption, and create durable operating habits.  
• Excellent executive communication and stakeholder management-able to translate between business outcomes and technical implementation.  

Prederred Qualifications

• Experience supporting complex operational workflows such as inventory, supply chain, procurement, asset lifecycle, field operations, or other "real-world" operational systems.  
• Experience with GTM tooling such as CPQ, forecasting, sales engagement, territory/planning, or customer success platforms.  
• Familiarity with revenue workflows and controls (e.g., billing, collections, revenue recognition concepts).  
• Comfort prototyping or validating logic using SQL and/or scripting (Python), or partnering deeply with technical teams to do so.  
• Experience implementing security/compliance controls in business systems environments (audit readiness, access governance).  
• Relevant certifications (nice-to-have): Salesforce Admin/Architect, NetSuite, Workday, PMP/Agile, iPaaS platform certs.