... and end-users, responsible for resolving support tickets, conducting user acceptance testing ... Project Management teams. - Gather and analyze feedback from end users to identify areas for ...
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... and end-users, responsible for resolving support tickets, conducting user acceptance testing ... Project Management teams. - Gather and analyze feedback from end users to identify areas for ...
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... and end-users, responsible for resolving support tickets, conducting user acceptance testing ... Project Management teams. - Gather and analyze feedback from end users to identify areas for ...
Austin, TX · On-site +1
$115K - $150K/yr
Remote - USA Reporting To: SVP of Product Development Compensation: $115,000 - $150,000 / year ... Define and document end-to-end user workflows for multilingual learner program management ...
Austin, TX · On-site +1
$115K - $150K/yr
Remote - USA Reporting To: SVP of Product Development Compensation: $115,000 - $150,000 / year ... Define and document end-to-end user workflows for multilingual learner program management ...
Austin, TX · On-site +1
$121K - $160K/yr
... remote teams. Support production issue resolutions per need. Participate in the development ... the end-user. Define data architecture; integrate work with web. Assess issues and follow ...
Austin, TX · On-site +1
$121K - $160K/yr
... remote teams. Support production issue resolutions per need. Participate in the development ... the end-user. Define data architecture; integrate work with web. Assess issues and follow ...
Experience conducting end-to-end system testing (8 years); * Experience presenting information to ... Analyzing user requirements, procedures, and problems to automate processing or improve existing ...
Experience conducting end-to-end system testing (8 years); * Experience presenting information to ... Analyzing user requirements, procedures, and problems to automate processing or improve existing ...
Experience conducting end-to-end system testing (8 years); * Experience presenting information to ... Analyzing user requirements, procedures, and problems to automate processing or improve existing ...
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Experience conducting end-to-end system testing (8 years); * Experience presenting information to ... Analyzing user requirements, procedures, and problems to automate processing or improve existing ...
Austin, TX · On-site +1
... manage risk and drive growth. Our solutions automate key processes and allow our customers to ... remote. What Y ou'll D o: * Design user-centered AI experiences across Abrigo products, with a ...
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Austin, TX · On-site +1
... manage risk and drive growth. Our solutions automate key processes and allow our customers to ... remote. What Y ou'll D o: * Design user-centered AI experiences across Abrigo products, with a ...
Austin, TX · On-site +1
... to manage risk and drive growth. Our solutions automate key processesand allowourcustomersto ... NC, Austin, TX, or remote. WhatYou'llDo: * Design user-centered AI experiences across Abrigo ...
Austin, TX · On-site +1
... to manage risk and drive growth. Our solutions automate key processesand allowourcustomersto ... NC, Austin, TX, or remote. WhatYou'llDo: * Design user-centered AI experiences across Abrigo ...
Austin, TX · On-site +1
This role supports both end-user technology and enterprise business applications. The ideal ... Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and ...
Austin, TX · On-site +1
This role supports both end-user technology and enterprise business applications. The ideal ... Coordinate with third-party vendors by creating, tracking, and managing vendor support tickets and ...
Austin, TX · On-site +1
$125K - $165K/yr
Lead end-to-end product delivery: Own discovery through design, development, and measurement of ... Translate business and functional requirements into clear, actionable user stories for development ...
Austin, TX · On-site +1
$125K - $165K/yr
Lead end-to-end product delivery: Own discovery through design, development, and measurement of ... Translate business and functional requirements into clear, actionable user stories for development ...
Austin, TX · Remote
$129K - $170K/yr
Lead end-to-end product delivery: Own discovery through design, development, and measurement of ... Translate business and functional requirements into clear, actionable user stories for development ...
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Austin, TX · Remote
$129K - $170K/yr
Lead end-to-end product delivery: Own discovery through design, development, and measurement of ... Translate business and functional requirements into clear, actionable user stories for development ...
Austin, TX · On-site +1
... manage risk and drive growth. Our solutions automate key processes and allow our customers to ... or remote. What You'll Do: * Design user-centered AI experiences across Abrigo products, with a ...
Austin, TX · On-site +1
... manage risk and drive growth. Our solutions automate key processes and allow our customers to ... or remote. What You'll Do: * Design user-centered AI experiences across Abrigo products, with a ...
... for the end user with technical specificity. Success is measured by presence and follow-through ... fully remote work environment, or you can work hybrid/on site at our office in northwest Austin ...
... for the end user with technical specificity. Success is measured by presence and follow-through ... fully remote work environment, or you can work hybrid/on site at our office in northwest Austin ...
... for the end user with technical specificity. Success is measured by presence and follow-through ... fully remote work environment, or you can work hybrid/on site at our office in northwest Austin ...
... for the end user with technical specificity. Success is measured by presence and follow-through ... fully remote work environment, or you can work hybrid/on site at our office in northwest Austin ...
Austin, TX · Remote
The role is remote/hybrid with limited travel to DRS sites. Job Responsibilities Enterprise Tool ... Lead the Supply Chain AI User Group to share best practices and accelerate deployment of AI ...
Austin, TX · Remote
The role is remote/hybrid with limited travel to DRS sites. Job Responsibilities Enterprise Tool ... Lead the Supply Chain AI User Group to share best practices and accelerate deployment of AI ...
Learning Objectives By the end of the internship, participants will be able to: * Apply advanced ... Practice designing marketing and UI/UX assets under the guidance of senior team members. * Join ...
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Learning Objectives By the end of the internship, participants will be able to: * Apply advanced ... Practice designing marketing and UI/UX assets under the guidance of senior team members. * Join ...
Austin, TX · On-site +1
$114K - $132K/yr
Aetna Resources LLC, a CVS Health company, is hiring for the following role in Austin, TX: Manager ... end user feedback and human centered design. Pay Range: $114754.00/year to $132600.00/year. This ...
Austin, TX · On-site +1
$114K - $132K/yr
Aetna Resources LLC, a CVS Health company, is hiring for the following role in Austin, TX: Manager ... end user feedback and human centered design. Pay Range: $114754.00/year to $132600.00/year. This ...
Austin, TX · On-site +1
$135K - $195K/yr
... year-end planning and projections * Ensure compliance with federal and state tax regulations ... managing client relationships * Ability to work independently in a remote environment * Strong ...
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Austin, TX · On-site +1
$135K - $195K/yr
... year-end planning and projections * Ensure compliance with federal and state tax regulations ... managing client relationships * Ability to work independently in a remote environment * Strong ...
Learning Objectives By the end of the internship, participants will be able to: * Apply advanced ... Practice designing marketing and UI/UX assets under the guidance of senior team members. * Join ...
Learning Objectives By the end of the internship, participants will be able to: * Apply advanced ... Practice designing marketing and UI/UX assets under the guidance of senior team members. * Join ...
Austin, TX · On-site +1
$18 - $22/hr
A typical day may start with some routine end-user support, and then respond to service calls from ... Able to manage MS365 environments, support end users and troubleshoot issues. * Expert knowledge ...
Austin, TX · On-site +1
$18 - $22/hr
A typical day may start with some routine end-user support, and then respond to service calls from ... Able to manage MS365 environments, support end users and troubleshoot issues. * Expert knowledge ...
Austin, TX · On-site +1
$109K - $142K/yr
In this role, you will collaborate with a small team of seasoned engineers and product managers to ... to end design process for projects, including research, prototyping, design, iteration, user ...
Austin, TX · On-site +1
$109K - $142K/yr
In this role, you will collaborate with a small team of seasoned engineers and product managers to ... to end design process for projects, including research, prototyping, design, iteration, user ...
$69.7K - $76.6K
0% of jobs
$76.6K - $83.5K
0% of jobs
$83.5K - $90.5K
2% of jobs
$90.5K - $97.4K
3% of jobs
$97.4K - $104.3K
2% of jobs
$105.7K is the 25th percentile. Wages below this are outliers.
$104.3K - $111.2K
86% of jobs
$111.2K - $118.2K
1% of jobs
$118.2K - $125.1K
2% of jobs
$125.1K - $132K
1% of jobs
$132K - $138.9K
1% of jobs
$138.9K - $145.9K
1% of jobs
$69.7K
$111.6K
$145.9K
Austin, TX • Remote
Contractor
Posted 27 days ago
- Research and resolve technical support tickets regarding the Texas Student Data System and associated data submissions. Â
- Prioritize and escalate issues requiring deeper investigation or development team involvement. Â
- Serve as potential business point of contact for support-related meetings and/or communications Â
- Gain necessary knowledge and understanding through available resources and training Â
 User Testing Â
- Design and execute user acceptance testing (UAT) plans to validate functionality and usability of client-related features. Â
- Document and track defects identified during testing, ensuring timely resolution through collaboration with the Product Owner and Project Management teams. Â
- Gather and analyze feedback from end users to identify areas for improvement and enhance overall user experience. Â
- Coordinate cross-functional efforts to ensure testing aligns with business requirements and agency standards. Â
Technical Documentation:Â Â
- Create comprehensive and clear technical documentation for end users. Â
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements Â
- Collaborate closely with the Product Owner team to gather necessary information. Â
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates. Â
Customer Relations:Â Â
- Assist the Product Owner team with outreach to customers during peak TSDS data submission timeframes. Â
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers. Â
- Present outreach findings to the Product Owner team, management, and division leadership. Â
- Maintain regular communication with customers to understand their needs and concerns.
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years
Required / Preferred
Experience
8
Required
LEA/vendor-level experience working with the TSDS and its data collections.
8
Required
Customer Service: Experience in customer service, with strong communication skills.
8
Required
Collaboration: Strong ability to work closely with cross-functional teams.
8
Required
Communication: Excellent communication skills to effectively work with cross-functional teams.
8
Required
Attention to Detail: High level of accuracy and attention to detail in all documentation tasks.
8
Required
Training and Support: Experience in training other team members.
8
Preferred
Software Documentation: Familiarity with documenting software issues, release notes, and technical guides.
8
Preferred
Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation.
Sourced by ZipRecruiter
Software development
51 - 200 Employees
Dublin, CA, US
2006