Remote Manager End User Computing Jobs in Washington

Summary
The Library of Congress shares its vast collections of books, manuscripts, photographs, maps, audiovisual materials, and priceless artifacts to cultivate curiosity and spark imagination. We engage, inspire, and inform Congress and the American people with a universal and enduring source of knowledge and creativity.
We seek highly talented professionals to join a vibrant and collaborative community. Your work here will have lasting impact on the Library and its users well into the future.
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Duties
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This permanent position is hybrid telework-eligible. It is not eligible for 100% distant/remote telework.
The position is in the End User Operations Section of the IT End User Services Division, IT Partner Engagement, a directorate within the Office of the Chief Information Officer.

• The incumbent is responsible for managing and executing end user support tasks. The tasks demand interpreting and applying IT policies, standards, and requirements, as well as adapting and modifying existing methods and approaches to meet specific needs. Independently implements recommendations or work as part of a team, providing expert advice and guidance on a wide range of intricate IT issues. The incumbent is also tasked with evaluating and recommending new or enhanced approaches for delivering IT services, ensuring they align with customer needs and organizational goals. Incumbent analyzes and recommends solutions to resolve complex issues that arise from responding to customer requests and requirements, often requiring in-depth troubleshooting and problem-solving skills, especially at the Tier 3 level. The role involves taking on higher-level responsibilities, including handling escalated or advanced technical issues that demand a deep understanding of IT systems and advanced solutions.
• Work with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations. Knows about available products and services within the agency. Displays commitment to providing quality products and services. The incumbent supports enterprise initiatives and provides operational support for Library events (National Book Festival, New Member Seminar, American Library Association Conference, etc.). Occasional travel may be required.
• We are seeking a skilled End User Operations Specialist to join our End User Operations section. This role requires an experienced professional who can handle complex workstation management tasks including configuration management, vulnerability remediation, security hardening, and advanced troubleshooting. The successful candidate will be responsible for maintaining enterprise workstation environments through automated deployment, patch management, and comprehensive endpoint support. The candidate should possess excellent analytical and problem-solving abilities.

KEY RESPONSIBILITIES:

• Configuration Management & Deployment:


• Design, implement, and maintain workstation configuration management solutions using scripting languages and/or Commercial Off-The-Shelf (COTS) products
• Build and deploy standardized workstation images and software packages across enterprise environments
• Manage automated patch deployment systems and monitor patch compliance
• Maintain and update configuration baselines to ensure consistent system states

• Security & Vulnerability Management:


• Identify, assess, and remediate workstation vulnerabilities affecting base operating systems
• Address security issues in third-party software and system configurations
• Implement and troubleshoot security hardening baselines for workstation endpoints
• Ensure compliance with organizational security policies and industry standards

• Advanced Technical Support:


• Perform comprehensive end-to-end troubleshooting of complex workstation issues
• Diagnose problems across operating systems, application configurations, and network connectivity
• Collect, analyze, and interpret system logs and diagnostic data
• Escalate issues when necessary and provide detailed documentation of findings and resolutions

• ESSENTIAL SKILLS:


• Excellent analytical and problem-solving abilities
• Strong attention to detail and documentation skills
• Ability to work independently and manage multiple priorities
• Effective communication skills for technical and non-technical audiences
• Commitment to continuous learning and staying current with technology trends

The position description number for this position is 465431.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
The incumbent of this position will work a compflex; or flexitime; or maxiflexwork schedule.
This is a non-supervisory, bargaining unit position.
Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.
Performs various other related duties as assigned.
Requirements
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Conditions of employment
Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.
Qualifications
Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.
Knowledge and hands-on experience managing workstation configuration leveraging scripting or COTS products. **
Knowledge and hands on experience managing workstation compliance enforcement and vulnerability remediation. **
Knowledge and hands on experience troubleshooting workstation service disruptions. **
Ability to communicate effectively other than in writing.
Additional information
Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade.
The Library of Congress is an equal opportunity employer.
Applicants must submit a complete application package that is received by the closing date of this announcement.
Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see:Vetting Process
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis.
Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of Equal Employment Opportunity at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.
The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.
The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.
Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement.
The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.
A "Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate a NTE employee at any time due to either performance issues or budget constraints.
Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.