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Remote Mainframe Computer Operator Jobs in Texas

Harris

Hands-On Senior Executive - Corporate Development - Remote, Part Time Harris Computer seeks an ... Harris Computer is the largest operating group of Constellation Software Inc. (TSX: CSU), the most ...

KBR

Remote Special Process Auditor

Houston, TX · Remote

... Operator, Supervisor, Technician, or Engineer with direct exposure to heat treating processes ... Strong computer skills with high level proficiency in Microsoft Office tools such as Excel and ...

KBR, Inc.

Remote Special Process Auditor

Houston, TX · On-site +1

... Operator, Supervisor, Technician, or Engineer with direct exposure to heat treating processes ... Strong computer skills with high level proficiency in Microsoft Office tools such as Excel and ...

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Remote Mainframe Computer Operator information

What are Remote Mainframe Computer Operators?

Remote Mainframe Computer Operators are IT professionals responsible for monitoring, managing, and troubleshooting mainframe computer systems from a remote location. They ensure that mainframe systems run smoothly, perform routine maintenance, and address system alerts or issues as they arise. Their duties often include executing batch jobs, monitoring system performance, and coordinating with other technical teams to resolve problems. This role is essential for organizations that rely on mainframe technology to handle large-scale data processing and business-critical applications. Remote operators use secure connections and specialized software to access and control mainframes from off-site locations.

What is the difference between Remote Mainframe Computer Operator vs Remote Data Center Technician?

AspectRemote Mainframe Computer OperatorRemote Data Center Technician
CredentialsTypically requires mainframe certifications (e.g., IBM certifications), high school diploma or equivalentRequires data center or network certifications (e.g., CompTIA, Cisco), technical diploma or degree
Work EnvironmentOperates mainframe systems, often in data centers or server rooms, monitoring and maintaining mainframe operations remotelyWorks in data centers, handling hardware, network equipment, and infrastructure remotely or on-site
Employer & Industry UsageUsed by large corporations, banks, and government agencies relying on mainframe systemsEmployed by data centers, IT service providers, and enterprises managing physical infrastructure

The main difference lies in their focus: Remote Mainframe Computer Operators manage and monitor mainframe systems, while Remote Data Center Technicians handle physical hardware and infrastructure. Both roles require technical certifications and are essential in maintaining IT operations, but they serve different aspects of data management and infrastructure support.

What are the key skills and qualifications needed to thrive as a Remote Mainframe Computer Operator, and why are they important?

To thrive as a Remote Mainframe Computer Operator, you need a solid understanding of mainframe operations, job scheduling, and system monitoring, typically with experience in IBM z/OS or similar environments. Familiarity with automation tools, JCL (Job Control Language), and monitoring systems like IBM Tivoli is often required, along with relevant certifications such as IBM Certified System Operator. Strong problem-solving skills, attention to detail, and effective remote communication are essential soft skills for this role. These skills and qualities are vital to ensure reliable system uptime, efficient troubleshooting, and seamless coordination with IT teams from a remote setting.

What are some common challenges faced by Remote Mainframe Computer Operators, and how can they be managed?

Remote Mainframe Computer Operators often encounter challenges such as troubleshooting system issues without direct physical access, efficiently communicating with on-site teams, and managing multiple job streams and batch processes concurrently. To manage these challenges, operators typically rely on robust remote monitoring tools, clear escalation procedures, and detailed documentation. Building strong communication skills and proactively participating in virtual team meetings also help ensure smooth coordination and timely resolution of incidents.
What are popular job titles related to Remote Mainframe Computer Operator jobs in Texas? For Remote Mainframe Computer Operator jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Mainframe Computer Operator jobs in Texas look for? The top searched job categories for Remote Mainframe Computer Operator jobs in Texas are:
What cities in Texas are hiring for Remote Mainframe Computer Operator jobs? Cities in Texas with the most Remote Mainframe Computer Operator job openings:
Remote Mainframe Computer Operator jobs near you
Intake Specialist (Client Service Sales) - Remote

Intake Specialist (Client Service Sales) - Remote

Heard & Smith, LLP

Austin, TX • On-site, Remote

$14.50 - $16.50/hr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

Job description

Intake Specialist (Client Service - Sales)
Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!

  • Fast-paced, professional environment;
  • Fulfilling, challenging, and rewarding;
  • Great team environment;
  • Paid Holidays, Accrued Paid Time Off (FT only);
  • Great Medical Benefits Package (FT only);
  • Wellness Program (FT only);
  • Competitive Salary $14.50-$16.50 per hour DOE
  • 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!)

As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration.
In this role you will:

  • Build the initial client relationship and confidence in our firm with every prospective client interaction
  • Take 150 - 200 calls per day in a professional inbound/outbound call center environment
  • Sign up 4 new cases per day to the firm
  • Be expected to meet occupancy and adherence goals
  • Be expected to maintain a minimum call quality score of 90%
  • Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
  • Solve problems and maintain confidentiality
  • Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
  • Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately

To be successful as an Intake Specialist you will need:

  • High School Diploma; Degree preferred; or equivalent combination
  • Call center and customer service experience
  • Strong people skills
  • Excellent telephone, communication, and active listening skills
  • Ability to meet performance standards whether in office or working remotely from home
  • Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily
  • Minimum 40 WPM typing speed
  • Multi-tasking skills and the ability to work well under pressure
  • Detail oriented
  • Excellent spelling and grammar
  • Problem analysis and problem-solving
  • Self-motivated, self-disciplined, able to work with little supervision
  • Reliability and dependability
  • Ability to work in fast paced environment
  • Ability to work in a confidential environment always maintaining client confidentiality
  • Has professional manner and high energy level, exhibits a positive attitude
  • Strong organizational skills
  • Good time management skills
  • Accepts new ideas and challenges and is highly motivated
  • Ability to work well with others as a team
  • Ability to work remotely from home as needed per business needs (see remote requirements)
  • Sales experience a plus
  • Fluent Spanish a plus

Minimum Requirements for a Remote Home Office Intake Specialist:

  • Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)
  • Camera - internal to computer or external
  • Fast internet connection (20MB+)
  • Wired Ethernet cable Internet connection in your home office
  • Land line telephone or good cell phone signal in home office
  • Quiet, private home office with no distractions during business hours
  • Reside in Texas
Employment Type: Full Time or Part Time

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