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Remote Mainframe Computer Operator Jobs in Illinois

Ourhrconnect

Customer Service Advocate I

Virginia, IL · Remote

$17.75 - $20.87/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position is remote anywhere in the USA. What You'll Do: * Ensure effective customer relations ... Basic computer operating skills. Standard office equipment. We Prefer You Have: * Preferred ...

Koniag, Inc.

ICAM Enablement Manager (REMOTE)

IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support the development of ICAM-related policies, standard operating procedures, and technical ... Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field ...

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our ownership perspective and operating expertise result in a superior parking experience for our ... audio remote monitoring technology. • Computer literate, knowledge of MS Word, MS Excel and ...

kgs

ICAM Enablement Manager (REMOTE)

Scott Air Force Base, IL · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support the development of ICAM-related policies, standard operating procedures, and technical ... Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field ...

kgs

ICAM Enablement Manager (REMOTE)

Scott Air Force Base, IL · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Support the development of ICAM-related policies, standard operating procedures, and technical ... Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field ...

Tempus

Senior Quality Engineer

Chicago, IL · On-site +1

Lead computer system validation (CSV) activities of Tempus AI applications, software tools, and ... Support regulatory compliance of the host system operating with Tempus Medical Device(s). * Develop ...

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All JobsMainframe Computer Operator JobsRemote Mainframe Computer Operator JobsRemote Mainframe Computer Operator Jobs in Illinois

Remote Mainframe Computer Operator information

What is a remote mainframe computer operator?

Remote Mainframe Computer Operators are IT professionals responsible for monitoring, managing, and troubleshooting mainframe computer systems from a remote location. They ensure that mainframe systems run smoothly, perform routine maintenance, and address system alerts or issues as they arise. Their duties often include executing batch jobs, monitoring system performance, and coordinating with other technical teams to resolve problems. This role is essential for organizations that rely on mainframe technology to handle large-scale data processing and business-critical applications. Remote operators use secure connections and specialized software to access and control mainframes from off-site locations.

What is the difference between Remote Mainframe Computer Operator vs Remote Data Center Technician?

AspectRemote Mainframe Computer OperatorRemote Data Center Technician
CredentialsTypically requires mainframe certifications (e.g., IBM certifications), high school diploma or equivalentRequires data center or network certifications (e.g., CompTIA, Cisco), technical diploma or degree
Work EnvironmentOperates mainframe systems, often in data centers or server rooms, monitoring and maintaining mainframe operations remotelyWorks in data centers, handling hardware, network equipment, and infrastructure remotely or on-site
Employer & Industry UsageUsed by large corporations, banks, and government agencies relying on mainframe systemsEmployed by data centers, IT service providers, and enterprises managing physical infrastructure

The main difference lies in their focus: Remote Mainframe Computer Operators manage and monitor mainframe systems, while Remote Data Center Technicians handle physical hardware and infrastructure. Both roles require technical certifications and are essential in maintaining IT operations, but they serve different aspects of data management and infrastructure support.

What are the key skills and qualifications needed to thrive as a remote mainframe computer operator?

To thrive as a Remote Mainframe Computer Operator, you need a solid understanding of mainframe operations, job scheduling, and system monitoring, typically with experience in IBM z/OS or similar environments. Familiarity with automation tools, JCL (Job Control Language), and monitoring systems like IBM Tivoli is often required, along with relevant certifications such as IBM Certified System Operator. Strong problem-solving skills, attention to detail, and effective remote communication are essential soft skills for this role. These skills and qualities are vital to ensure reliable system uptime, efficient troubleshooting, and seamless coordination with IT teams from a remote setting.

What are some common challenges faced by remote mainframe computer operators, and how can they be managed?

Remote Mainframe Computer Operators often encounter challenges such as troubleshooting system issues without direct physical access, efficiently communicating with on-site teams, and managing multiple job streams and batch processes concurrently. To manage these challenges, operators typically rely on robust remote monitoring tools, clear escalation procedures, and detailed documentation. Building strong communication skills and proactively participating in virtual team meetings also help ensure smooth coordination and timely resolution of incidents.
What are popular job titles related to Remote Mainframe Computer Operator jobs in Illinois? For Remote Mainframe Computer Operator jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Remote Mainframe Computer Operator jobs in Illinois look for? The top searched job categories for Remote Mainframe Computer Operator jobs in Illinois are:
What cities in Illinois are hiring for Remote Mainframe Computer Operator jobs? Cities in Illinois with the most Remote Mainframe Computer Operator job openings:
Remote Mainframe Computer Operator jobs near you

Customer Service Advocate I

Ourhrconnect

Virginia, IL • Remote

$17.75 - $20.87/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description


Summary
 Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.
Description
 

Logistics: CGS - One of BlueCross BlueShield's South Carolina subsidiary companies.

Location: This position is full-time (40 hours/week) Monday-Friday. This position is remote anywhere in the USA.

What You'll Do:

  • Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.

  • Initiate or processes adjustments or perform other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management.

  • Provide feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.

  • Maintain basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.

  • Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate departments.

To Qualify For This Position, You'll Need The Following:

  • Required Education: High School Diploma or equivalent

  • Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.

  • Required Software and Other Tools: Basic computer operating skills. Standard office equipment.

We Prefer You Have:

  • Preferred Education: Associate Degree

  • Preferred Work Experience: 2 years-of customer service or call center experience.

  • Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.

Our Comprehensive Benefits Package Includes The Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

  • Subsidized health plans, dental and vision coverage

  • 401k retirement savings plan with company match

  • Life Insurance

  • Paid Time Off (PTO)

  • On-site cafeterias and fitness centers in major locations

  • Education Assistance

  • Service Recognition

  • National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Pay Range Information:

$17.75 - $20.87

  • Please note that this range represents the pay range for this and other positions that fall into this pay grade. Compensation decision within the range will be dependent up a variety of factors, including experience, geographic location, and internal equity.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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