Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Perform structured intake to identify machine state, fault conditions, safety concerns, and ...
Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is ... Perform structured intake to identify machine state, fault conditions, safety concerns, and ...
Product Sales Specialist - Pet Health - Remote
Tulsa, OK · On-site +1
$55K - $100K/yr
... machines. We bridge the gap between brands and revenue by turning our clients' customers into ... We have a battle-tested training and tool kit we provide for all our sales consultants, including ...
Product Sales Specialist - Pet Health - Remote
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... machines. We bridge the gap between brands and revenue by turning our clients' customers into ... We have a battle-tested training and tool kit we provide for all our sales consultants, including ...
Experience supporting capital equipment, automation, or packaging machinery. * Remote technical ... Experience with Customer Resource Management (CRM) tool. - i.e. C4C, Salesforce Competency
Experience supporting capital equipment, automation, or packaging machinery. * Remote technical ... Experience with Customer Resource Management (CRM) tool. - i.e. C4C, Salesforce Competency
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Quick apply
Psychiatric Nurse Practitioner (PMHNP) - Telehealth
Wanette, OK · Remote
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Regional Sales Manager - Mid West
Kansas, OK · On-site +1
$135K - $150K/yr
Medical
Dental
Vision
Retirement
PTO
... machines and processes for laser marking and engraving. Our work touches critical systems and ... This is a remote position within the assigned region. 📍Location: anywhere within Mid West region ...
Regional Sales Manager - Mid West
Kansas, OK · On-site +1
$135K - $150K/yr
Medical
Dental
Vision
Retirement
PTO
... machines and processes for laser marking and engraving. Our work touches critical systems and ... This is a remote position within the assigned region. 📍Location: anywhere within Mid West region ...
Regional Sales Manager - Mid West
Kansas, OK · On-site +1
$135K - $150K/yr
Medical
Dental
Vision
Retirement
PTO
... machines and processes for laser marking and engraving. Our work touches critical systems and ... This is a remote position within the assigned region. 📍Location: anywhere within Mid West region ...
Regional Sales Manager - Mid West
Kansas, OK · On-site +1
$135K - $150K/yr
Medical
Dental
Vision
Retirement
PTO
... machines and processes for laser marking and engraving. Our work touches critical systems and ... This is a remote position within the assigned region. 📍Location: anywhere within Mid West region ...
Remote Machine Tool Instructor information
What is a remote machine tool instructor?
A Remote Machine Tool Instructor is a professional who teaches students or trainees how to safely and effectively operate machine tools, such as lathes, milling machines, and CNC equipment, through online platforms. They provide instruction, demonstrations, and feedback using virtual classrooms, video tutorials, and remote assessments. These instructors often develop curricula, evaluate student progress, and may assist with troubleshooting and programming of various machine tools. The role requires both technical expertise in machining and strong communication skills to engage learners remotely.
What are the key skills and qualifications needed to thrive as a remote machine tool instructor?
To thrive as a Remote Machine Tool Instructor, you need deep expertise in machining processes, CNC operations, and instructional techniques, typically supported by technical certifications or a relevant degree. Familiarity with CAD/CAM software, virtual teaching platforms, and machine simulation tools is essential. Excellent communication, patience, and adaptability are vital soft skills for engaging students and addressing diverse learning needs remotely. These skills and qualifications ensure effective instruction, student understanding, and the safe application of machine tool concepts in a virtual setting.
What are some common challenges remote machine tool instructors face, and how can they effectively address them?
One of the main challenges for Remote Machine Tool Instructors is ensuring students have hands-on access to equipment and can safely operate machinery from a distance. Instructors often need to rely on virtual simulations, video demonstrations, and remote monitoring to bridge the gap. Clear communication, detailed feedback, and the use of interactive platforms are essential to keep learners engaged and ensure safety protocols are understood. Collaborating closely with on-site facilitators or lab assistants can also help address practical learning needs and provide immediate support for students.
What is the difference between Remote Machine Tool Instructor vs Machine Tool Technician?
| Aspect | Remote Machine Tool Instructor | Machine Tool Technician |
|---|---|---|
| Credentials | Typically requires certifications in CNC programming, machining, or related fields | Requires technical certifications or vocational training in machine maintenance and operation |
| Work Environment | Primarily remote training, online instruction, or virtual support | On-site manufacturing or workshop environments |
| Employer & Industry Usage | Used by educational institutions, training centers, and manufacturing companies for remote instruction | Employed directly in manufacturing plants, workshops, or service providers for machine maintenance |
The main difference is that Remote Machine Tool Instructors focus on teaching and training remotely using online platforms, while Machine Tool Technicians work hands-on in physical environments maintaining and repairing machines. Both roles require technical certifications, but their work settings and daily tasks differ significantly.
What are popular job titles related to Remote Machine Tool Instructor jobs in Oklahoma?
For Remote Machine Tool Instructor jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Remote Machine Tool Instructor jobs in Oklahoma look for?
The top searched job categories for Remote Machine Tool Instructor jobs in Oklahoma are:
Full-time
Posted 13 days ago
Pregis rating
6.9
Based on 29 frontline employees who took The Breakroom Quiz
74th of 120 rated packaging manufacturers
Job description
Job Title: Technical Support Specialist - 10pm-6am
Reports To: Service Support Manager
Fully Remote Role
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
- Technical Intake & Triage
- Serve as the first technical point of contact for inbound customer support requests.
- Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
- Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
- Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
- Remote Technical Recovery
- Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
- Guide customers through safe corrective actions to restore operation whenever possible.
- Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
- Escalate complex or unresolved issues with complete technical context and documented findings.
- Field Service Coordination
- Initiate Work Orders and support field service scheduling when onsite response is required.
- Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
- Support travel time optimization and technician utilization through clean, complete case data.
- Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
- Ticket Documentation & Data Quality
- Document all tickets accurately and consistently in C4C and Field Service Management systems.
- Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
- Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
- Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.
Key Performance Indicators
- Technical Support Average Response Time
- First Contact Fix Rate
- Truck Roll Avoidance
- Missed Calls and After Hours Call Handling
Education and Experience
Required:
- 3+ years of experience in technical support, field service support, or equipment troubleshooting.
- Handson experience supporting electromechanical or automated equipment.
- Ability to troubleshoot systems using logical, structured diagnostic approaches.
Preferred:
- Experience supporting capital equipment, automation, or packaging machinery.
- Remote technical support background.
- Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.
Job Requirements
Required
- Strong technical troubleshooting and customer communication skills.
- Ability to perform calmly and effectively in highpressure downtime situations.
- High attention to detail in documentation and system updates.
- Proficiency with Field Service Management platforms and digital workflows.
Preferred
- Experience with telemetry, remote monitoring, or automated reporting tools.
- Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
- Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
- Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce
Competency
- Customer Focus
- Operational Discipline
- Data Accuracy
- CrossFunctional Collaboration
- Communication Clarity
- Problem Solving
- Ownership & Accountability
#SYS1
About Pregis
Sourced by ZipRecruiter
Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Deerfield, IL, US
Year founded
2005