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Care Management Coordinator - Remote
Location: 100% Remote (Candidates must reside in the Hidalgo, TX area)
Job Type: Full-Time
About the Role
We're seeking a customer-focused Care Management Coordinator to support administrative care management activities in a fast-paced, remote call center environment. In this role, you'll serve as a primary point of contact for members, scheduling assessments, coordinating services, documenting member information, and delivering outstanding customer support. Bilingual candidates are highly encouraged to apply.
What You'll Do

• Make outbound calls and answer inbound calls to schedule member assessments and services
• Serve as the primary scheduling contact for members, providers, and internal care teams
• Resolve scheduling issues and provide exceptional customer service
• Maintain accurate member documentation in compliance with state and regulatory guidelines
• Communicate with members, caregivers, and legal representatives regarding appointments and services
• Manage multiple systems while documenting interactions and updating member records
• Meet daily productivity goals and departmental turnaround times
• Maintain professionalism, attendance, and quality standards in a high-volume call environment

Required Qualifications

• High school diploma or GED
• 1-2 years of customer service, administrative support, healthcare support, or related experience
• Experience handling a high volume of inbound and outbound phone calls
• Strong computer skills, including Microsoft Outlook, Excel, and Microsoft Office
• Excellent typing and data entry skills
• Strong communication, organizational, and multitasking abilities
• Ability to work independently in a fast-paced remote environment while meeting performance goals
• Must reside in the Hidalgo, Texas area

Preferred Qualifications

• Bilingual (English/Spanish)
• Call center experience
• Home health, managed care, healthcare scheduling, or medical office experience
• Experience working in environments with strict deadlines and productivity metrics
• Familiarity with healthcare documentation and member service processes

What Success Looks Like

• Handle approximately 30 member interactions per day
• Meet scheduling and outreach turnaround time requirements
• Deliver exceptional customer service while maintaining productivity and quality standards
• Accurately document member information and follow regulatory guidelines
• Effectively manage multiple systems while assisting members

Apply Today
If you enjoy helping others, thrive in a fast-paced customer service environment, and are looking for a remote opportunity where you can make a meaningful impact, we'd love to hear from you. Apply today to join a team dedicated to delivering exceptional member support.
IND123
Meet Your Recruiter
Anurag Patel
About Hidalgo, TX
Discover exciting job opportunities in the vibrant area around Hidalgo, Texas! Nestled in the heart of the Rio Grande Valley, Hidalgo offers a unique blend of rich culture, warm hospitality, and boundless growth potential for job seekers. Immerse yourself in the region's enchanting charm, from savoring delectable Tex-Mex cuisine to exploring the iconic Hidalgo Arena and catching a show at the historic Border Theater. Embrace the opportunity to advance your career in a thriving community surrounded by scenic parks, like the beautiful Bentsen-Rio Grande Valley State Park, and a lively arts scene with galleries to explore. Join us in discovering the endless possibilities for your professional journey in this dynamic and inviting region!