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Remote Live Website Chat Support Jobs in Florida

Guest Services, Inc.

Reservationist - Remote

Naples, FL · On-site +1

$15 - $18.75/hr

Manage call activity, email activity, messaging activity, SMS activity and website chat activity at a high, fast volume. * Actively sell rooms to customers while accurately quoting rates, packages ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

... live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

Provide customer support through Live Chat, Tickets and Slack. * Ensure all SOPs are followed and ... This is a remote position. * Flexible Vacation . Never get denied a vacation request ever again.

Addigy, Inc.

REMOTE | Support Engineer - Tier 1

Miami, FL · On-site +1

$50K - $55K/yr

Address customer inquiries via email, chat, phone, etc. * Troubleshoot macOS, iPadOS, and iOS ... User-friendly console for onboarding and offboarding devices Our Core Values We live by our core ...

ESSENCE JOURNEY

Remote Customer Support Specialist

Orlando, FL · Remote

$16.75 - $22.75/hr

Job Summary We are seeking a professional and customer-focused Remote Customer Support Specialist ... Respond to customer inquiries through email, chat, and other communication channels. * Provide ...

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Remote Live Website Chat Support information

What is the difference between Remote Live Website Chat Support vs Remote Email Customer Service?

AspectRemote Live Website Chat SupportRemote Email Customer Service
Communication MethodReal-time chat interactions with customersAsynchronous email exchanges
Required SkillsStrong typing, quick response, multitaskingClear writing, patience, detailed responses
Work EnvironmentOnline chat platforms, live support toolsEmail platforms, CRM systems
Customer InteractionImmediate assistance, real-time problem solvingDetailed, thoughtful responses over time

Remote Live Website Chat Support involves real-time, immediate communication with customers via chat, requiring quick thinking and multitasking. In contrast, Remote Email Customer Service relies on asynchronous email exchanges, emphasizing detailed, well-thought-out responses. Both roles are essential in customer support but differ mainly in communication speed and interaction style.

What cities in Florida are hiring for Remote Live Website Chat Support jobs?

Cities in Florida with the most Remote Live Website Chat Support job openings:

Remote Live Website Chat Support jobs near you

Reservationist - Remote

Guest Services, Inc.

Naples, FL • On-site, Remote

$15 - $18.75/hr

Full-time

Re-posted 16 days ago

Guest Services Inc. rating

6.8

Company rating: 6.8 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

22nd of 68 rated caterers

Job description

Compensation Amount:
18.00 USD Hourly
Job Summary:
The Reservations Agent must have the ability to perform all reservations call center functions including taking reservations, making outbound calls, email, SMS and website chat communication with guests.
Job Description:
ESSENTIAL FUNCTIONS
  • Manage call activity, email activity, messaging activity, SMS activity and website chat activity at a high, fast volume.
  • Actively sell rooms to customers while accurately quoting rates, packages, additional fees, and policies. Upsell to higher priced products or packages when possible.
  • Effectively and respectfully communicate with customers verbally and through email or messaging.
  • Be aware of individual location promotions, area events, social media activity and digital campaigns to ensure accurate guest communication.
  • Develop a full working knowledge of the company brand and each individual location including but not limited to location website, product types, destination information, amenity information and hours, location, policies, fees, and ADA specifications.
  • Respond to guest inquiries (through voice, SMS, email, or social media) and assist in resolving customer complaints.
  • Accurately post charges and refunds to reservations when necessary.
  • Perform department opening and/or closing procedures.
  • Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

SKILL AND KNOWLEDGE REQUIREMENTS
  • High School Diploma. Minimum of at least 18 years of age.
  • Some job-related experience preferred.
  • Computer proficiency with the ability to utilize Office 365 as well as Property Management System (PMS) experience.
  • Demonstrated talent for interacting with a wide variety of people, ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
  • Solid organizational skills for learning and maintaining information. Ability to quickly find/access data for guest assistance.
  • Excellent interpersonal, administrative, telephone and other communication skills.
  • Strong customer service abilities. Actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS
  • Ability to sit or stand at a desk in front of a computer for the entire workday.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
  • Lifting, carrying, and pushing up to 15lbs., occasionally up to 30 lbs. (seldom).
  • Occasionally stoop, kneel, or crouch.

EQUIPMENT USED
  • Typical office equipment (computer, phone system, fax, copiers, scanners, headsets, among others)
  • Property Management System (PMS), Call/CRM software, Microsoft Office/Office 365 (including Outlook & teams)

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

What Guest Services Inc. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Guest Services

Sourced by ZipRecruiter

Guest Services, Inc. is a well-established company located in Fairfax, VA, United States, operating in the Hospitality and Food Services industry. The company’s official website is guestservices.com. It was originally founded in 1917 as a small group of soda fountains and since then, it has grown into a nationwide platform providing various services. The wide range of services includes dining, recreation, retail, lodging, and facility management services. The company primarily serves government agencies, corporations, schools, state and national parks, healthcare facilities, and even private homes.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

Fairfax, VA, US

Year founded

1917

Social media

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