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Remote Live Verification Agent Jobs in Utah (NOW HIRING)

Apello

Answering Service Agent

UT · On-site +1

$15.50 - $19/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Remote work opportunities ANSWERING SERVICE AGENT RESPONSIBILITIES * Answer calls and take messages ...

Apello

Answering Service Agent

UT · Remote

$15.50 - $19/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Remote work opportunities ANSWERING SERVICE AGENT RESPONSIBILITIES * Answer calls and take messages ...

Bolo AI

Software Engineer - AI-Native Full Stack Bolo AI Bay Area (Hybrid) | Salt Lake City Area (Remote ... of agent mistakes. They design validation systems where agents write the tests and humans verify ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 ...

Instead

Tax Manager

Salt Lake City, UT · On-site +1

$107K - $140K/yr

Our AI agent orchestrates the entirety of how work gets done in tax, from preparation and ... Lead on-site implementation sessions and remote onboarding calls, configuring Instead for each firm ...

Instead

Tax Manager

Salt Lake City, UT · On-site +1

$107K - $140K/yr

Our AI agent orchestrates the entirety of how work gets done in tax, from preparation and ... Lead on-site implementation sessions and remote onboarding calls, configuring Instead for each firm ...

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All JobsLive Verification Agent JobsRemote Live Verification Agent JobsRemote Live Verification Agent Jobs in Utah

Remote Live Verification Agent information

What is a Remote Live Verification Agent?

A Remote Live Verification Agent is a professional who verifies the identity or credentials of individuals or documents through live video calls or online platforms. They play a crucial role in helping companies prevent fraud and comply with regulatory requirements by confirming that clients or customers are who they claim to be. These agents typically review identification documents, ask verification questions, and observe real-time interactions to ensure authenticity. The job is performed remotely, allowing agents to work from home or any location with a reliable internet connection. Strong attention to detail, communication skills, and adherence to privacy standards are essential for this role.

What are the key skills and qualifications needed to thrive as a Remote Live Verification Agent, and why are they important?

To thrive as a Remote Live Verification Agent, you need strong attention to detail, data verification skills, and a high school diploma or equivalent. Familiarity with identity verification platforms, secure document handling systems, and video conferencing tools is typically required. Excellent communication, problem-solving abilities, and professionalism are crucial soft skills for building trust and efficiently assisting clients. These skills ensure accurate identity verification, prevent fraud, and maintain a high standard of client service in a remote environment.

What are some common challenges faced by Remote Live Verification Agents, and how can they be managed?

Remote Live Verification Agents often encounter challenges such as verifying identities across diverse demographics, managing technical connectivity issues, and ensuring compliance with privacy regulations. To manage these effectively, agents should stay up-to-date with verification protocols, maintain clear communication with customers, and use secure, reliable equipment and internet connections. Regular training and support from a collaborative team environment also help agents handle complex cases and adapt to evolving verification technologies.

What is the difference between Remote Live Verification Agent vs Remote Customer Service Representative?

AspectRemote Live Verification AgentRemote Customer Service Representative
CredentialsBasic computer skills, sometimes specific verification certificationsCustomer service skills, sometimes product or service knowledge
Work EnvironmentHome-based, real-time verification callsHome-based, handling customer inquiries and support
Industry UsageFinance, insurance, identity verificationRetail, telecom, tech support
Search & Comparison IntentFocus on verification processes, credentials, and real-time tasksFocus on customer interaction, support skills, and problem-solving

The Remote Live Verification Agent primarily handles real-time identity or document verification tasks, requiring specific credentials and a focus on verification processes. In contrast, a Remote Customer Service Representative deals with customer inquiries, support, and problem resolution. While both roles are remote and involve communication skills, their core functions and industry applications differ significantly.

What are popular job titles related to Remote Live Verification Agent jobs in Utah? For Remote Live Verification Agent jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Live Verification Agent jobs in Utah look for? The top searched job categories for Remote Live Verification Agent jobs in Utah are:
What cities in Utah are hiring for Remote Live Verification Agent jobs? Cities in Utah with the most Remote Live Verification Agent job openings:
Remote Live Verification Agent jobs near you
Answering Service Agent

Answering Service Agent

Apello

UT • On-site, Remote

$15.50 - $19/hr

Part-time

Medical, Dental, Vision, Life, PTO

Posted 12 days ago

Job description

Job Type
Part-time
Description
Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium-size businesses. As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 service for their customers.
The businesses we serve cover many industries including:
  • Health Care,
  • Heating and Air Conditioning companies,
  • Mechanical and Technical Service companies,
  • Lawyers,
  • Property Management,
  • Government Agencies,
  • and many others.

All of our clients are different so all of our calls are different. As calls come in, we use sophisticated software to gather information specified by each business we answer for and dispatch the calls according to their instructions. The is absolutely NO SELLING!
Our company is small and flexible. Every employee is important and valued. Benefits include:
  • Medical, dental and vision insurance (30+ hours/week required)
  • Life insurance (30+ hours/week required)
  • Paid vacation
  • Schedule flexibility
  • Remote work opportunities

ANSWERING SERVICE AGENT RESPONSIBILITIES
  • Answer calls and take messages on a computer
  • Use Apello's software to determine what information to collect from callers.
  • Use Apello's software to determine when and how to relay messages to our clients (phone, text, email etc.)
  • Give out information to callers as directed
  • Interact with callers in a courteous, professional and helpful manner

Work Schedule:
Part Time 15 hours - 25 hours per week
Days
Specific Range of Hours Required: Monday, Wednesday, Thursday & Friday 6:00 AM - 6:00 PM
Weekend Day Required (Range): SUNDAY 6:00 AM - 11:00 PM
Requirements
SCHEDULE REQUIREMENTS:
Apello provides service 24/7, 365 days per year. Answering Service Agents are required to work:
Weekends:
One weekend day EVERY week - either Saturday or Sunday. See specific requirements above. This is every week. It is NOT rotating.
Holidays:
Apello provides service on ALL major holidays. Answering Service Agents are required to work on some holidays.
SKILLS/QUALIFICATIONS:
  • Type 35+ WPM
  • Good grammar and spelling
  • Excellent customer service skills
  • Patience
  • Detail Oriented
  • Ability to make good decisions in the absence of specific instructions

EDUCATION/EXPERIENCE:
  • Previous work experience preferred
  • Experience assisting customers over the phone is preferred but not required
  • High School diploma preferred, but Apello does employee high performing High School students

REMOTE WORK REQUIREMENTS:
  • You must have a quiet, private work environment with a door that can be closed. Other adults, children, or pets may not be present in the room with you while you are working.
  • You must provide your own desktop or laptop computer with approved antivirus software including a subscription for updates
  • You must provide your own high-speed internet connection.
  • You must have a phone (can be a cell phone) that you can use for calls when needed
  • You must have a shredder
  • You must have an Ethernet cord to connect to your modem

Salary Description
$15.50 - $19
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About APELLO

Sourced by ZipRecruiter

Industry

Telecommunications

Company size

11 - 50 Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1934

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