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Remote Live Transfer Agent Jobs in Tennessee (NOW HIRING)

The Bigger Picture Join a 100% remote, highly specialized offensive security team where you will ... First 90 days: ramp on the agent platform and the three service lines (Red Team, BAS, Penetration ...

The Bigger Picture Join a 100% remote, highly specialized offensive security team where you will ... First 90 days: ramp on the agent platform and the three service lines (Red Team, BAS, Penetration ...

The Bigger Picture Join a 100% remote, highly specialized offensive security team where you will ... First 90 days: ramp on the agent platform and the three service lines (Red Team, BAS, Penetration ...

Senior Insider Threat Engineer

Nashville, TN · On-site +1

$110K - $151K/yr

Become a part of our caring community (Remote role, though selected candidate is required to live ... Hands-on experience administering Proofpoint Insider Threat Management (ITM), including agent ...

Senior Insider Threat Engineer

Nashville, TN · On-site +1

$110K - $151K/yr

Become a part of our caring community (Remote role, though selected candidate is required to live ... Hands-on experience administering Proofpoint Insider Threat Management (ITM), including agent ...

Senior Insider Threat Engineer

Nashville, TN · On-site +1

$110K - $151K/yr

Become a part of our caring community (Remote role, though selected candidate is required to live ... Hands-on experience administering Proofpoint Insider Threat Management (ITM), including agent ...

... agent orchestration frameworks. * Responsible AI * Healthcare compliance * Business value ... Associates or contractors who live and work from home in the state of California will be provided ...

... agent orchestration frameworks. * Responsible AI * Healthcare compliance * Business value ... Associates or contractors who live and work from home in the state of California will be provided ...

... agent orchestration frameworks. * Responsible AI * Healthcare compliance * Business value ... Associates or contractors who live and work from home in the state of California will be provided ...

Showing results 21-40

Remote Live Transfer Agent information

What is a remote live transfer agent?

Remote Live Transfer Agents are professionals who work from home or another remote location, responsible for connecting qualified leads or callers to the appropriate sales representatives or departments. They typically handle initial screening, verify caller information, and ensure that only interested and eligible prospects are transferred. This role is common in industries like insurance, real estate, and telemarketing, where live transfers can improve sales efficiency. Good communication skills and the ability to quickly assess customer needs are essential for success in this position.

What are the key skills and qualifications needed to thrive as a remote live transfer agent?

To thrive as a Remote Live Transfer Agent, you need strong communication skills, experience in customer service or telemarketing, and often a high school diploma or equivalent. Familiarity with CRM software, auto-dialer systems, and call center platforms is typically required. Exceptional listening, problem-solving, and resilience under pressure help agents stand out in managing high call volumes and diverse customer interactions. These skills and qualities are crucial for efficiently qualifying leads, ensuring positive customer experiences, and achieving transfer targets in a remote environment.

What are some common challenges faced by remote live transfer agents, and how can they be effectively managed?

Remote Live Transfer Agents often encounter challenges such as maintaining high call quality, quickly identifying qualified leads, and managing time efficiently in a home-based environment. To overcome these challenges, it's important to have a reliable internet connection, use effective scripts to guide conversations, and stay organized with call tracking tools. Regular communication with your team and ongoing training can also help improve performance and ensure you’re meeting transfer targets.

What is the difference between Remote Live Transfer Agent vs Remote Customer Service Representative?

AspectRemote Live Transfer AgentRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes sales or transfer trainingCustomer service skills, possibly some certifications in communication
Work EnvironmentHome-based, call center or sales environmentHome-based, call center or support environment
Industry UsageTelecommunications, sales, lead generationRetail, tech support, general customer support
Search & Comparison IntentFocus on transfer skills, sales, or lead generationFocus on support, troubleshooting, or general inquiries

Remote Live Transfer Agents primarily handle transferring calls and generating leads, often in sales or telecommunication industries. Remote Customer Service Representatives focus on assisting customers with inquiries, troubleshooting, or support. While both roles require strong communication skills and work from home, their core functions and industry applications differ.

What are the most commonly searched types of Live Transfer Agent jobs in Tennessee?

The most popular types of Live Transfer Agent jobs in Tennessee are:

What are popular job titles related to Remote Live Transfer Agent jobs in Tennessee?

For Remote Live Transfer Agent jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Live Transfer Agent jobs in Tennessee look for?

The top searched job categories for Remote Live Transfer Agent jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Live Transfer Agent jobs?

Cities in Tennessee with the most Remote Live Transfer Agent job openings:

Infographic showing various Remote Live Transfer Agent job openings in Tennessee as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 100% Remote job distribution.

Lead, Offensive Security

Humana

Nashville, TN • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago


Humana rating

8.0

Company rating: 8.0 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

166th of 310 rated insurance


Job description

Become a part of our caring community
Selected candidate is required to reside 60 mins from one of the following locations: (Louisville KY, NYC Metro, Dallas Metro, Charlotte NC Metro, South Florida(Tampa/Miami/Ft Lauderdale) , Washington DC metro, Chicago, Boston, Atlanta, Nashville)
We're standing up a new AI & Offensive Tooling capability inside our Offensive Security organization, and we're looking for its founding engineer. As Lead, Offensive Security (AI & Tooling), you will own the in-house AI agent platform that powers our penetration testing and red team operations, and build the AI-driven tooling that makes every offensive service line faster, broader, and more autonomous. This is a hands-on building role with the scope of a technical lead: you set the technical direction for offensive AI at the company, and you ship the software that proves it.
It's a rare chance to build autonomous offensive security capabilities from the ground up, responsibly, inside a program that helps protect the health data of millions of people.

The Bigger Picture

Join a 100% remote, highly specialized offensive security team where you will have access to Hack The Box Pro Labs, all HTB role-based training paths and certifications, discretionary certification funding, and conference/training budgets. These resources will enable you to continuously advance your expertise while working on industry-leading Offensive Security challenges at scale. You will be part of the Offensive Security organization, collaborating with Red Team, Penetration Testing, and Breach and Attack Simulation (BAS) professionals, highly specialized experts who identify vulnerabilities so the business can address them proactively. Fridays are dedicated to research and development, allowing the team to pursue training in emerging offensive security methodologies, tools, agents, large language models (LLMs), artificial intelligence, and other bleeding edge topics.

Mission & Impact

AI that attacks traditional systems. Build autonomous and semi-autonomous agents that perform real offensive operations against networks, web applications, and infrastructure, LLM-driven planning loops that reason through reconnaissance, exploitation, privilege escalation, and lateral movement, multi-agent orchestration for breadth, and tool/function-calling that drives real offensive tooling. This is the emerging class of LLM-driven penetration-testing agents, built for production use by a professional red team.

Offense applied to AI itself. Red-team the enterprise's own AI-LLM-powered products, agents, RAG pipelines, and ML applications, against prompt injection, jailbreaks, model extraction and inversion, membership inference, data and supply-chain poisoning, evasion, and agent tool/sandbox abuse, and validate that guardrails and classifiers actually hold.

You'll operate this as a production, event-driven cloud platform at real scale, dozens of serverless functions, change-stream data pipelines, hundreds of operational alarms, and integrated LLM inference. This requires a production software engineering mindset, not proof-of-concept scripting.

Your first 6-12 months
  • First 90 days: ramp on the agent platform and the three service lines (Red Team, BAS, Penetration Testing); take operational ownership; ship one meaningful improvement to the agent's autonomous capability or reliability, measured against real engagements.
  • By 6 months: deliver at least one AI-driven tool that a service line adopts into its live workflow, with metrics showing coverage or turnaround gains; establish the evaluation harness that tracks the agent's autonomous success rate against representative targets.
  • By 12 months: publish the multi-quarter offensive-AI roadmap and KPIs; stand up repeatable adversarial testing for the enterprise's own AI systems; mentor 1-3 engineers as the capability grows toward its own function.

Use your skills to make an impact
Why this role, and why here
  • Real scope, real authority. You own the platform's architecture, roadmap, and day-to-day operation-and you advise Offensive Security leadership on strategy. This is the founding technical role of a capability that grows into its own team.
  • A program that's already serious about AI. Fridays are dedicated to R&D. You'll have Hack The Box Pro Labs, all HTB role-based paths and certifications, discretionary certification funding, and conference/training budgets.
  • Mission that matters. Offensive Security identifies weaknesses so the business can fix them before adversaries exploit them-protecting the data and care of millions of people. AI is entering both our adversaries' tradecraft and our own operations faster than traditional tooling keeps up; you keep us ahead.
What we're looking for

We're hiring for a genuinely hybrid skill set, deep offensive security and real AI engineering. You do not need to check every box below. If you're a strong offensive engineer who has built real AI agents, or a strong AI/agent builder with serious hands-on offensive experience, we want to hear from you.

Required Qualifications:

  • Offensive security depth: 6+ years in roles such as Red Team or Penetration Testing, including team- or program-level leadership, and the instinct to think like an attacker against systems that don't behave deterministically.
  • Production Python engineering: a strong track record of building and operating production-quality software and tooling, not only scripts.
  • You've built with agentic AI: hands-on designing, building, or operating AI agents or LLM applications: agentic workflows, tool/function-calling, and orchestration. (We care about what you've shipped and operated, not years on a particular framework, the frameworks are only a few years old.)
  • You've attacked AI: hands-on testing of AI/ML systems: prompt injection, jailbreaking, and adversarial techniques.
  • Cloud fluency: production experience with at least one major Cloud Service Provider (AWS, GCP, or Azure).

Preferred Qualifications:

  • Built autonomous or semi-autonomous offensive agents, LLM-driven penetration-testing agents, or reinforcement-learning exploit and attack-path planners.
  • Hands-on with AI red-teaming frameworks such as PyRIT or Garak, and fluent in MITRE ATLAS, the OWASP Top 10 for LLM Applications, and the NIST AI Risk Management Framework.
  • Model Context Protocol (MCP): building clients/servers, or testing them and RAG pipelines for tool/prompt-injection abuse.
  • Demonstrated ability to test endpoints protected by modern EDR/XDR; experience across multiple cloud providers; threat-intelligence-driven operations.
  • Depth in an advanced offensive specialty: malware development, advanced Red Team operations and threat simulation, or adversarial ML research; experience building and breaking LLMs, ML models, and AI infrastructure.
  • Published research, open-source contributions, or talks at DEF CON, BSides, x33fcon, or Black Hat; expert-level certifications (e.g. OSEE, OSED, OSCE3, CRTL, CWEE, CAPE).
How you'll work

You'll embed with each service line rather than build in isolation; ship production-grade software with engineering rigor (reproducibility, evaluation, safety guardrails, human-in-the-loop where offensive operations demand it); deliver findings and tooling with reproduction steps, severity, business impact, and remediation; track risk in the enterprise risk platform; and operate within the organization's acceptable-use-of-AI policies and offensive security rules of engagement.

Remote/WAH requirements:

  • WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
  • Satellite and Wireless Internet service is NOT allowed for this role.
  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$142,300 - $195,700 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Humana logo

About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

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