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Remote Live Chat Jobs in Villa Rica, GA (NOW HIRING)

PrizePicks

Business Analyst II - Fraud

Atlanta, GA · On-site +1

$100K - $110K/yr

... live: * While we prefer candidates based in Atlanta, we are open to qualified applicants from ... S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ...

PrizePicks

Senior Product Manager

Atlanta, GA · On-site +1

$165K - $180K/yr

... you'll live: * Anywhere in the USA is fine, but Atlanta or New York is preferred. #LI-Remote ... Your recruiter will be happy to chat more about the specific pay range for your location and how we ...

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What is a remote live chat?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a remote live chat do in a typical workday?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in remote live chat?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

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Infographic showing various Remote Live Chat job openings in Villa Rica, GA as of August 2026, with employment types broken down into 72% Full Time, 21% Part Time, and 7% Contract. Highlights an 100% Remote job distribution.

Business Analyst II - Fraud

PrizePicks

Atlanta, GA • On-site, Remote

$100K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

At PrizePicks, we are the fastest-growing sports company in North America, as recognized by Inc. 5000. As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues, including the NFL, NBA, and Esports titles like League of Legends and Counter-Strike. Our team of over 550 employees thrives in an inclusive culture that values individuals from diverse backgrounds, regardless of their level of sports fandom. Ready to reimagine the DFS industry together?
Job Description:
We're looking for a data-driven analyst to join our Fraud Analytics team. In this role, you'll partner cross-functionally with Fraud Operations, Product, and Analytics to turn data into action. You'll surface fraud trends, size risk, and help shape the strategy that protects our players and our platform, while keeping the experience frictionless for the vast majority of legitimate users. You're a great fit if you're comfortable digging into messy, high-volume transactional data, enjoy translating findings into clear recommendations, and want your analysis to directly influence how PrizePicks fights fraud.
What You'll Do:
  • Deliver analytical work that actually moves the needle - protecting the platform while making the experience better for good players.
  • Build, document, and maintain easy-to-use, insightful dashboards and reusable analyses that monitor fraud performance and key risk indicators.
  • Distill complex datasets into recommendations with clear visualizations and concise talking points for non-technical stakeholders.
  • Partner with Engineering, Fraud Ops and Product to identify and close data, performance, and process gaps.
  • Conduct deep-dive analyses to support fraud-related business decisions with data-driven insights and recommendations.
  • Scope and complete ad-hoc data requests around fraud trends and product initiatives.

What You'll Have:
Experience
  • Bachelor's degree or equivalent experience in Statistics, Finance, Mathematics, Analytics, or a related field
  • 2+ years of experience in risk analytics, fraud detection, or a related data-focused field, preferably within online gaming, Daily Fantasy Sports, or fintech
  • Working understanding of common fraud vectors in an online transactional environment (payment fraud, identity fraud, bonus abuse, etc.) and how fraud controls can impact legitimate user experience

Technical Skills
  • Advanced SQL for extracting, manipulating, and analyzing data
  • Data visualization experience (e.g., Tableau)
  • Strong Excel skills
  • Python experience a plus (automation, modeling, or statistical analysis)

Soft Skills
  • Excellent communication skills, with the ability to explain complex concepts to non-technical audiences
  • Detail-oriented with a high standard for accuracy in data analysis and reporting
  • Judgment to balance fraud risk against player experience - knows that over-blocking good players is its own kind of cost
  • Organized, reliable, curious, and growth-oriented team player
  • Demonstrated ability with data-driven critical thinking, problem-solving, and recommendations
Where you'll live:
  • While we prefer candidates based in Atlanta, we are open to qualified applicants from anywhere in the U.S. and are willing to consider remote candidates. #LI-Remote
Working at PrizePicks:
The typical salary range for this position is $100,000 to $110,000. At PrizePicks, we consider your role, level, and where you'll be working when determining our salary ranges. The compensation info you see on our job postings gives you an idea of the starting pay range for the position. Your actual pay within that range will depend on your specific work location, as well as your skills, experience, and education. Your recruiter will be happy to chat more about the specific pay range for your location and how we arrived at it during the hiring process.
This application period will remain open for 30 days. We're committed to finding the best candidate, so this date may be adjusted, and any changes will be reflected in this posting.
Date Posted: 8/25/26
Benefits you'll receive:
In addition to your great compensation package, full-time employees will be eligible for the following perks:
  • Company-subsidized medical, dental, & vision plans
  • 401(k) plan with company match
  • Annual bonus
  • Flexible PTO to encourage a healthy work/life balance (2 weeks STRONGLY encouraged!)
  • Generous paid leave programs, including 16-week paid parental leave and disability benefits
  • Workplace flexibility and modern work schedules focused on getting the job done, not hours clocked
  • Company-wide in-person events and team outings
  • Lifestyle enhancement program
  • Company equipment provided (Windows & Mac options)
  • Annual performance reviews with opportunities for growth and career development

You must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
PrizePicks is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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