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Remote Live Chat Jobs in Sandy, UT (NOW HIRING)

RainFocus

Client Care Analyst (Remote)

Orem, UT · On-site +1

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... Provide technical support to clients via, cases and chat * Demonstrate professional, assertive ...

RainFocus

Client Care Analyst (Remote)

Orem, UT · Remote

About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our ... Provide technical support to clients via, cases and chat * Demonstrate professional, assertive ...

ForgeFit

Remote Inside Sales Representative

Provo, UT · On-site +1

Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge fitness equipment to gyms and fitness ...

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How much do remote live chat jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote live chat in Sandy, UT is $25.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.37 and $32.31 per hour, depending on experience, location, and employer.

What is a remote live chat?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a remote live chat do in a typical workday?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in remote live chat?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

What are popular job titles related to Remote Live Chat jobs in Sandy, UT?

For Remote Live Chat jobs in Sandy, UT, the most frequently searched job titles are:

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The top searched job categories for Remote Live Chat jobs in Sandy, UT are:

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Cities near Sandy, UT with the most Remote Live Chat job openings:

Remote Live Chat jobs near you
Infographic showing various Remote Live Chat job openings in Sandy, UT as of August 2026, with employment types broken down into 72% Full Time, 21% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,929 per year, or $25.4 per hour.

Client Care Analyst (Remote)

RainFocus

Orem, UT • On-site, Remote

Full-time

Retirement, PTO

Posted 5 days ago

Job description

RainFocus, one of the most innovative software companies, is in search of an exceptional Client Care Analyst.
About RainFocus
RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market - it will be challenging, fun and exciting.
About the Role:
The Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support. Our solution utilizes complex technologies and may require deep technical knowledge and excellent problem-solving skills to resolve.
You will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems, as well as issues that you anticipate, are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our software.
You will work closely with other colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way.
Essential Responsibilities:
  • Inbound tickets - Review incoming support requests and evaluate risk, impact, and severity
  • Develop subject matter expertise in our technology
  • Provide technical support to clients via, cases and chat
  • Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work while building confidence among all customers and stakeholders
  • Ability to actively listen, ask relevant questions and challenge clients appropriately
  • Maintain ownership and communication responsibility for each assigned case from initial report through resolution, even when others are engaged to achieve resolution
  • Provide timely, articulate, effective and substantive updates via our case management system, ensuring that all details of casework are captured into case notes for each incident. Ensure that these details are given to the customer in regular cadence throughout the resolution process
  • Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA)
  • Effectively listen to all customer communications, identifying and logging all issues that are expressed. Ensure that all issues are resolved, including those that are regarding the process, general concerns, chronic or systemic in nature
  • Create useful knowledge content and update existing knowledge base articles
  • Develop and maintain consistent performance on all key performance indicators
  • Avoid escalation through proper communication and by engaging proper resources before the customer becomes frustrated and asks for escalation
  • While a consistent work schedule is a norm, the ability to work a flexible schedule and provide on-call services may be required
  • Client Care is open 24/7,shifts may vary.

Required Skills/Experience:
  • 1.5 years in a technical support type role
  • Strong written and verbal communication skills
  • Excellent professional, written, and verbal communication skills with the ability to capture all details in written form fluidly during conversations.
  • Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with
  • CRM software such as Salesforce
  • Self-motivated and autonomous. Takes ownership of their work.
  • Experience working in a consulting environment or client-facing role
  • Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills
  • Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges
  • Ability to utilize, create and update knowledge base resources in the course of your work
  • Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately
  • Detail oriented with proven ability to document systems and processes

Personal Characteristics:
The best candidates for this position will have a strong alignment to the RainFocus core values and naturally seek to embody these values in daily interactions. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:
  • Ability to take initiative to complete workload while also improving internal and external experiences
  • Ability to translate ambiguous ideas into concrete deliverables
  • Able to prioritize competing deadlines
  • Determined to succeed, quickly adapts to change
  • Team-player
  • Self-starter
  • Strong communication skills

Success Measures:
  • Maintains Client Satisfaction rating of 90% or higher based on client surveys
  • Adhere to Client Care First Response, Update, and Service Levels
  • Average Resolution Time
  • Time to First Response
  • Average Handle Time
  • Leveraging of Online Help Center content

Location
This remote role can be located anywhere in the United States.
Why work at RainFocus?
At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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