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Remote Live Chat Jobs in Ladera Ranch, CA (NOW HIRING)

Orion Lending

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Mortgage Broker Support Specialist (remote)

Orange, CA · Remote

$24 - $26/hr

... live chat. The number one goal of this role is to enable customer success. Reporting to the VP of Strategy, you'll continuously grow and develop skills, driving our standards of quality through ...

ForgeFit

Remote Customer Service Specialist

Anaheim, CA · On-site +1

$17.75 - $23.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Vylla Home

Real Estate Agent Team Lead

Santa Ana, CA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Vylla Home

Real Estate Agent Team Lead

Irvine, CA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Vylla Home

Real Estate Agent Team Lead

Irvine, CA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Vylla Home

Real Estate Agent Team Lead

Santa Ana, CA · Remote

$85K - $185K/yr

Customized training, live demos and more available 24/7 * Customizable agent websites, marketing ... Remote Job Type: Full-time Commission: $85,000.00 - $185,000.00 per year Experience level: * 2 ...

Only Data Entry

Remote Customer Service

Fullerton, CA · Remote

$16.75 - $22.75/hr

Remote Customer Service Fullerton, CA, United States Job Openings Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After Applying, Check Your Inbox or Spam Folder ...

Only Data Entry

Remote Customer Service

Murrieta, CA · Remote

$16.25 - $22.25/hr

Remote Customer Service Murrieta, CA, United States Job Openings Remote Customer Service A Data Entry Clerk, is responsible for inputting data and making changes to existing data figures in digital ...

Johnson Service Group

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Human Resources Coordinator

Irvine, CA · Remote

$22 - $25/hr

This position is remote . Must live in the Pacific Standard Time zone . Work Schedule: Monday ... video chat technology, and human resources information systems (HRIS). Experience working with ...

New

HMG Careers

Remote Customer Service and Sales

Irvine, CA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...

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All JobsRemote Live Chat JobsRemote Live Chat Jobs in Ladera Ranch, CA

Remote Live Chat information

What is a Remote Live Chat job?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a typical workday look like for someone in a Remote Live Chat position?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in the Remote Live Chat position, and why are they important?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

What are popular job titles related to Remote Live Chat jobs in Ladera Ranch, CA? For Remote Live Chat jobs in Ladera Ranch, CA, the most frequently searched job titles are:
What job categories do people searching Remote Live Chat jobs in Ladera Ranch, CA look for? The top searched job categories for Remote Live Chat jobs in Ladera Ranch, CA are:
What cities near Ladera Ranch, CA are hiring for Remote Live Chat jobs? Cities near Ladera Ranch, CA with the most Remote Live Chat job openings:
Remote Live Chat jobs near you
Mortgage Broker Support Specialist (remote)

Mortgage Broker Support Specialist (remote)

Orion Lending

Orange, CA • Remote

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life

Posted 9 days ago

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Job description

Company Mission

Orion Lending is a Nationwide Mortgage Banker, founded by proven industry leaders, who bring a legacy of success and ambition to the Mortgage Banking industry. At the core of our business philosophy is a commitment to extraordinary service, honesty, and clear communication. Our team is comprised of highly seasoned professionals who share Orion Lending's objective to revolutionize our partners' expectations. At Orion Lending, we combine innovative technology, a wide array of products and competitive pricing, to assist our network of originators grow and develop their referral business and clientele.

Position Summary

As a member of the Broker Support team, you will support our proprietary Portal (STAR) and all customer service requests escalated through our ticketing system, phone lines, and live chat. The number one goal of this role is to enable customer success.

Reporting to the VP of Strategy, you'll continuously grow and develop skills, driving our standards of quality through performance and customer service, and resolving issues as they arise. In addition, you'll build or maintain your expertise in mortgage transactions, Orion Lending’s products, services, and technology.

Specific Duties and Responsibilities

·         Provide day-to-day support by being the 1st line of escalation for issue-resolution for our customers in our systems.

·         Provide real-time troubleshooting for internal and external customer-related issues through ticketing, phone calls and live chat mechanisms.

·         Be instrumental in new customer application management and onboarding

·         Follow escalation paths to internal departments

·         Build and maintain a business partnership and rapport with the Orion team, including Operations, Sales and other departments.

·         Involvement in special projects as needed.

·         Consistently model our company values, embrace our philosophy of customer service, and Pledge Values.

 

Preferred Qualifications and Experience

·         Mortgage Experience required 1+ years

·         Passionate about creating and fostering top-notch support practices

·         Effective written and oral communications

·         Ability to multitask, prioritize, and manage time appropriately

Physical and Work Conditions

Standard office environment, equipment, and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employees must be open to working overtime to complete assigned tasks.

Company Description

Orion Lending is a Nationwide Mortgage Banker founded by proven industry leaders who bring a legacy of success and ambition to the Mortgage Banking industry.
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Orion Lending was named after the Orion constellation which is located on the celestial equator and prominently visible throughout the world. This constellation is named after a huntsman in Greek mythology whom Zeus placed among the stars as the constellation of Orion.
At Orion Lending we combine innovative technology, a wide array of products and competitive pricing to assist our network of brokers in growing and developing their referral business and clientele.