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Remote Live Chat Jobs in Dallas, GA (NOW HIRING)

Ethypharm

Live Chat Agent

Atlanta, GA · Remote

$15.75 - $21.25/hr

Remote Reports To: Customer Support Supervisor / Team Lead Position Overview We are seeking a professional, customer-focused Live Chat Agent to provide timely and effective assistance to customers ...

Liveops

Remote Customer Service Representative

Smyrna, GA · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

Liveops

Remote Customer Service Representative

Dallas, GA · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · On-site +1

$16.25 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

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All JobsLive Chat JobsRemote Live Chat JobsRemote Live Chat Jobs in Dallas, GA

Remote Live Chat information

What is a remote live chat?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a remote live chat do in a typical workday?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in remote live chat?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

What are the most commonly searched types of Live Chat jobs in Dallas, GA?

The most popular types of Live Chat jobs in Dallas, GA are:

What are popular job titles related to Remote Live Chat jobs in Dallas, GA?

For Remote Live Chat jobs in Dallas, GA, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat jobs in Dallas, GA look for?

The top searched job categories for Remote Live Chat jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Remote Live Chat jobs?

Cities near Dallas, GA with the most Remote Live Chat job openings:

Remote Live Chat jobs near you
Infographic showing various Remote Live Chat job openings in Dallas, GA as of August 2026, with employment types broken down into 71% Full Time, 13% Part Time, 10% Temporary, and 6% Contract. Highlights an 100% Remote job distribution.

Live Chat Agent

Ethypharm

Atlanta, GA • Remote

$15.75 - $21.25/hr

Full-time

PTO

Posted 4 days ago

Job description

Live Chat Agent

Position: Live Chat Agent
Department: Customer Support
Employment Type: Full-Time
Work Arrangement: Remote
Reports To: Customer Support Supervisor / Team Lead

Position Overview

We are seeking a professional, customer-focused Live Chat Agent to provide timely and effective assistance to customers through online chat platforms. The Live Chat Agent will be responsible for responding to customer inquiries, resolving issues, providing accurate information, and ensuring a positive customer experience.

The ideal candidate should have excellent written communication skills, strong attention to detail, patience, and the ability to manage multiple conversations while maintaining professionalism and accuracy.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries through live chat.
  • Provide accurate information regarding products, services, accounts, billing, policies, and general customer concerns.
  • Identify customer needs and provide appropriate solutions or guidance.
  • Handle multiple chat conversations efficiently while maintaining service quality.
  • Troubleshoot and resolve routine customer issues within established guidelines.
  • Escalate complex or unresolved matters to the appropriate department or supervisor.
  • Document customer interactions, requests, and resolutions accurately in the company's CRM or support system.
  • Follow established customer service procedures, communication standards, and company policies.
  • Maintain a professional, courteous, and positive tone in all customer interactions.
  • Protect customer information and maintain confidentiality at all times.
  • Identify recurring customer issues and communicate trends or concerns to management.
  • Work collaboratively with internal teams to resolve customer issues efficiently.
  • Meet established performance standards, including response time, resolution time, accuracy, and customer satisfaction.

Required Qualifications

  • High school diploma or equivalent.
  • Excellent written and verbal communication skills.
  • Strong typing and computer skills.
  • Ability to communicate clearly and professionally through written channels.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize responsibilities effectively.
  • Strong problem-solving and decision-making abilities.
  • Ability to work independently in a remote environment.
  • Reliable internet connection and a suitable workspace for remote work.
  • Previous customer service, chat support, call center, or administrative experience is preferred but may not be required.

Preferred Skills

  • Experience with live chat, CRM, help-desk, or ticketing platforms.
  • Familiarity with Microsoft Teams, Slack, Zendesk, Intercom, or similar communication/support tools.
  • Fast and accurate typing skills.
  • Strong customer-service orientation.
  • Ability to remain calm and professional when handling difficult customers.
  • Strong time-management and multitasking abilities.

Performance Expectations

The successful candidate will be expected to:

  • Maintain professional and courteous communication.
  • Respond to customers within established response-time standards.
  • Provide accurate and complete information.
  • Resolve customer concerns effectively whenever possible.
  • Maintain accurate customer records.
  • Meet team productivity and quality targets.
  • Maintain confidentiality and follow all applicable company policies.

Work Environment

This is a remote position. The Live Chat Agent is expected to maintain a professional, quiet, and reliable work environment and remain available during scheduled working hours.

Compensation & Benefits

Compensation, benefits, working hours, paid time off, training, and other employment terms will be communicated during the recruitment and onboarding process and will be based on the applicable employment agreement.

Equal Opportunity

The organization is committed to providing a professional and inclusive workplace. Employment decisions are based on qualifications, skills, experience, and business requirements.