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Remote Live Chat Support Jobs in Georgetown, TX (NOW HIRING)

Fyxer

Product Support Specialist

Austin, TX · Remote

$75K - $85K/yr

What You'll Be Doing * Own the front line of customer support across chat, email and video ... a fully remote role to begin with as we build out our Austin presence. Hence, you must live in ...

XACT

Customer Service Specialist - TX

Austin, TX · On-site +1

$14.99 - $15/hr

... live chat with product selection, order questions, and everything in between ● Use active ... needed to support company growth Who You Are: ● Someone who truly gets excited about making ...

Liveops

Remote Customer Service Representative

Austin, TX · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Rugiet Health

Patient Support Agent (Full Time)

Austin, TX · On-site +1

$17 - $19/hr

Austin, TX (Remote) About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

Rugiet Health

Patient Support Agent (Part Time)

Austin, TX · On-site +1

$17 - $19/hr

Austin, TX (Remote) About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

Rugiet Health

Patient Support Agent (Part Time)

Austin, TX · Remote

$17 - $19/hr

Austin, TX (Remote) About Rugiet Health: Rugiet Health is a fast-growing, Austin-based direct-to ... Experience with chat-based support. Why Join Rugiet Health? * Direct Impact: Play a crucial role in ...

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All JobsLive Chat Support JobsRemote Live Chat Support JobsRemote Live Chat Support Jobs in Georgetown, TX

Remote Live Chat Support information

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How much do remote live chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote live chat support in Georgetown, TX is $23.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $26.35 per hour, depending on experience, location, and employer.

What is remote live chat support?

Remote Live Chat Support jobs involve assisting customers through online chat platforms rather than over the phone or in person. Employees in these roles respond to customer inquiries, provide technical support, answer questions about products or services, and resolve issues in real-time. These positions are typically done from home or any location with a stable internet connection, offering flexibility and convenience. Strong communication skills, typing proficiency, and the ability to multitask are important for success in this role.

What skills and qualifications are needed for remote live chat support?

To thrive as a Remote Live Chat Support representative, you need excellent written communication skills, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and ticketing tools is typically required. Strong multitasking, patience, and empathy help you effectively assist customers while managing multiple conversations. These skills are critical for delivering timely, accurate, and positive customer experiences in a fast-paced remote environment.

What are common challenges faced by remote live chat support agents, and how can they be managed?

Remote Live Chat Support agents often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized responses. Time management and multitasking skills are crucial, as is familiarity with support software. Agents may also encounter difficult customers or technical issues that require problem-solving under pressure. Proactively using resources like internal knowledge bases and collaborating with teammates through chat channels can help manage these challenges. Regular training and communication with supervisors also play a key role in staying updated and supported.

What are popular job titles related to Remote Live Chat Support jobs in Georgetown, TX?

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Remote Live Chat Support jobs near you

Product Support Specialist

Fyxer

Austin, TX • Remote

$75K - $85K/yr

Full-time

Re-posted 16 days ago

Job description

This might just be the best support job in the world.

 
About Fyxer

Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.

 
What You’ll Be Doing

  • Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding

  • Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed

  • Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team

  • Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks

  • Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.

 

What Success Looks Like

  • You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased

  • You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading

  • You consistently resolve complex technical issues with confidence and speed

  • You proactively refine key support processes

  • You're a trusted cross-functional partner who people actively seek out

  • You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters


What You Bring

  • 5+ years in customer or technical support, within a B2B SaaS environment

  • Strong written and verbal communication skills

  • Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions

  • Curious, coachable, and driven to exceed goals

  • Startup-ready: adaptable, fast-moving, and hands-on

  • Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others

  • A genuine opinion and interest in AI and the future of work

Salary and other bits:

  • Salary: $75,000 + $85,000 Equity

  • This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must live in Austin to be considered.

  • Private medical, pension and lunch provided everyday

The Hiring Process

  1. Submit your CV (no need for a cover letter)

  2. We’ll review it

  3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)

  4. Customer case study with a panel (45 minutes)

  5. Meet more of the team (30 minutes)

 
The Fyxer Reality: Why We Win

  • The Trajectory: We grew from $1M to $30M ARR with a team of just 32.

  • The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.

  • The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.

  • Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.

 

Compensation Range: $75K - $85K