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Remote Live Chat Support Jobs in Edison, NJ (NOW HIRING)

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Remote Live Chat Support information

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How much do remote live chat support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote live chat support in Edison, NJ is $25.91, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.38 per hour, depending on experience, location, and employer.

What is remote live chat support?

Remote Live Chat Support jobs involve assisting customers through online chat platforms rather than over the phone or in person. Employees in these roles respond to customer inquiries, provide technical support, answer questions about products or services, and resolve issues in real-time. These positions are typically done from home or any location with a stable internet connection, offering flexibility and convenience. Strong communication skills, typing proficiency, and the ability to multitask are important for success in this role.

What skills and qualifications are needed for remote live chat support?

To thrive as a Remote Live Chat Support representative, you need excellent written communication skills, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and ticketing tools is typically required. Strong multitasking, patience, and empathy help you effectively assist customers while managing multiple conversations. These skills are critical for delivering timely, accurate, and positive customer experiences in a fast-paced remote environment.

What are common challenges faced by remote live chat support agents, and how can they be managed?

Remote Live Chat Support agents often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized responses. Time management and multitasking skills are crucial, as is familiarity with support software. Agents may also encounter difficult customers or technical issues that require problem-solving under pressure. Proactively using resources like internal knowledge bases and collaborating with teammates through chat channels can help manage these challenges. Regular training and communication with supervisors also play a key role in staying updated and supported.

What are popular job titles related to Remote Live Chat Support jobs in Edison, NJ?

For Remote Live Chat Support jobs in Edison, NJ, the most frequently searched job titles are:

What cities near Edison, NJ are hiring for Remote Live Chat Support jobs?

Cities near Edison, NJ with the most Remote Live Chat Support job openings:

Full-Time Licensed Behavioral Health Therapist (LCSW LPC LMFT) - Remote

Edison, NJ • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago


Job description

Position Overview

Chat and Change Counseling, LLC is actively seeking a dedicated and licensed mental health therapist to join our dynamic team. The ideal candidate will be a passionate professional with a solid therapeutic background, committed to providing specialized mental health care to individuals impacted by trauma. This is a full-time position, with the flexibility to operate remotely from your home while connected to our outpatient office.

About the Organization

At Chat and Change Counseling, LLC, we pride ourselves on creating a nurturing environment tailored to support trauma survivors in their healing journeys. We specialize in evidence-based approaches for treating complex mental health concerns such as post-traumatic stress disorder (PTSD), complex trauma, and dissociative disorders. Our mission is centered around fostering resilience and recovery, ensuring every client receives the care they need in a compassionate, safe setting.

Work Environment

This role provides the unique advantage of a remote work setting, allowing for both flexibility and comfort while maintaining strong team collaboration and communication through regular virtual meetings. Our outpatient office serves as a resource hub, and therapists have access to essential tools and team expertise to facilitate effective treatment. We encourage work-life balance and prioritize the well-being of our team members.

Key Responsibilities
  • Conduct thorough, trauma-informed mental health assessments to evaluate each patient’s history and ascertain appropriate therapeutic approaches tailored to their unique experiences.
  • Design and execute individualized treatment plans with clearly defined goals for trauma recovery, focusing on fostering resilience and personal growth.
  • Implement evidence-based therapeutic modalities such as Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT) to help patients navigate their trauma.
  • Facilitate individual and group therapy sessions aimed at equipping patients with coping strategies, promoting emotional processing, and enhancing the healing process.
  • Work collaboratively with psychiatrists and interdisciplinary team members to ensure comprehensive and coordinated care.
  • Provide immediate crisis intervention and support for patients in trauma-related emergencies, demonstrating a high level of professionalism and composure.
  • Educate patients and their families about trauma responses and coping mechanisms, while guiding them towards available resources for continued support.
  • Maintain meticulous and confidential documentation in line with legal and ethical standards, ensuring quality compliance in all clinical interactions.
  • Engage in case consultations, team meetings, and continuous professional development focused on the latest trauma-informed care practices.
  • Stay informed about emerging research and best practices in trauma therapy to enhance service delivery and patient outcomes.
Patient Population / Client Focus

Our primary focus is on empowering individuals who have experienced trauma, with particular attention to those suffering from PTSD, complex trauma, and dissociative disorders. We create tailored interventions to help patients regain control over their lives and develop healthy coping mechanisms, ensuring they feel understood and supported throughout their therapeutic process.

Qualifications
  • A Master's or doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
  • Current and valid licensure as an LCSW, LPC, or LMFT in the state of New Jersey.
  • A minimum of 2 years of experience in a clinical setting post-licensure, ideally specializing in trauma-informed care.
  • Comprehensive understanding of trauma-related disorders and trauma-informed treatment practices.
  • Exceptional interpersonal communication skills, demonstrating compassion and a non-judgmental attitude towards patients.
  • Able to maintain composure in high-pressure situations and provide effective crisis management.
  • Familiarity with electronic health record (EHR) systems and basic computer applications.
  • Capacity to work cohesively within a multidisciplinary team environment.
Preferred Experience

Preferred applicants will have a strong foundation in trauma-focused therapies and interventions, alongside a proven history of successful patient engagement and outcomes. Additional specialization in trauma-informed approaches will be viewed favorably.

Compensation and Benefits

The salary range for this position is between USD 90,000 and 100,000 annually, commensurate with experience. Chat and Change Counseling, LLC offers a comprehensive benefits package that includes:

  • A robust healthcare benefits plan covering medical, dental, and vision.
  • A retirement savings plan with employer-matched contributions.
  • Generous paid time off (PTO) and paid holidays to promote work-life balance.
  • Professional liability insurance for peace of mind in fiscal responsibilities.
  • Ongoing education and support for professional development, including training in new treatment methodologies.
  • Ample opportunities for career advancement within a growing and supportive trauma-informed practice.
Career Growth Opportunities

We strongly believe in fostering professional development and growth for our team members. Chat and Change Counseling, LLC encourages continuous learning through workshops, certifications, and the sharing of knowledge within our collaborative environment. As our practice expands, there will be numerous opportunities for career advancement, allowing you to grow your expertise and pursue leadership roles in the field of mental health.

Why Join Our Team

If you're passionate about supporting individuals on their journey toward trauma recovery, and if you're looking for a role that allows you to work flexibly while being part of a greater mission, we invite you to apply. At Chat and Change Counseling, LLC, you will be part of a compassionate and dedicated team committed to making a meaningful difference in the lives of our patients.

Application Information

If you are eager to make an impact in the field of mental health and possess the necessary qualifications, we encourage you to submit your resume and application for consideration. Join us in our mission to create positive change in the lives of those we serve.