We'relooking for a senior operator who can hold their own with partner CEOs and Thomson Reuters ... We are open to a remote work arrangement for the right candidate. About the Role In this role as a ...
We'relooking for a senior operator who can hold their own with partner CEOs and Thomson Reuters ... We are open to a remote work arrangement for the right candidate. About the Role In this role as a ...
Remote Live Chat Operator information
What does a remote live chat operator do?
A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.
What are the key skills and qualifications needed to thrive as a remote live chat operator?
To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.
What is a remote live chat operator?
A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.
What cities near Red Wing, MN are hiring for Remote Live Chat Operator jobs? Cities near Red Wing, MN with the most Remote Live Chat Operator job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 8 days ago
Thomson Reuters rating
8.9
Based on 19 frontline employees who took The Breakroom Quiz
30th of 482 rated business services
Job description
Director, Strategic Partnerships, Legal Professionals
CoCounselis the leading AI platform for legal professionals. Partnerships are a core part of that strategy, including the AI companies whose capabilities we integrate intoCoCounseland the consulting, advisory, and implementation partners who drive adoption at scale inside law firms.
We'rehiring a Director of Strategic Partnerships to personally own our most strategic Legal AI partnerships. Thesepartnerships center on deep strategicrelationships, withthe potentialtodrive meaningful commercial outcomes forbothThomson Reuters and our partners.You'llbe accountable for the strategy, the commercial structure, and the results ofa small set of strategic partnerships.
This is a high visibility role, reporting directly to the VP of Legal Professionals Partnerships at Thomson Reuters.We'relooking for a senior operator who can hold their own with partner CEOs and Thomson Reuters executives, build conviction inside ambiguous opportunities, and turn complex partnerships into durable commercial advantage.
Location: The successful candidates will ideally be based inNew York and work in a hybrid environment, spending a minimum of 3 days per week in office. We are open to a remote work arrangement for the right candidate.
About the Role
In this role as a Director, Strategic Partnerships, you will:
- Personally own a small number of our most strategic AI partners, frominitialthesis through commercial structure through long-term value creation
- Set the multi-year vision and joint operating plan for each partner, including the commercial model, integration roadmap, and success metrics
- Drive integration depth withCoCounselproduct and engineering leaders, making sure partner capabilities show up in the product in ways customersfind meaningful value from
- Lead complex commercial negotiations with partner CEOs, founders, and senior executives
- Build the GTM motion with sales, marketing, and enablement so partner integrations translate into pipeline and revenue
- Represent the partnership strategy externally with partner executives, founders, and investors, and internally with Thomson Reuters senior leadership
About You
You may be a fit for the role of Director, Strategic Partnerships if your background includes:
- 10+ years in partnerships, alliances, BD, corporate development, or strategy, with meaningful time spent in tech or legal tech
- A track recordof personally owning partnerships that produced outsized commercial outcomes
- A clear and credible point of view on AI and where the legal tech market is heading
- Experience leading complex commercial negotiations with C-level and founder counterparts, including deal structures that go beyond standard reseller or referral models
- Comfortoperatingwith significant autonomy and ambiguity, and earning influence across product, engineering, sales, and the executive team
- Strongcommercial judgment and the ability tonavigate complex partnerships based on prior experience
- Excellent written and verbal communicator who can move easily between a partner CEO conversation, a product roadmap review, and an internal exec update
- Willingness to travel as needed to meet partners and attend industry events
#LI-TK1
What's in it For You?
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com
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