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Remote Live Chat Operator Jobs in Allen, TX (NOW HIRING)

Sweve Tech LTD

Customer Service Representative

Dallas, TX · Remote

$20 - $25/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... a remote setting. Key Responsibilities: 1. Customer Support and Communication: - Respond promptly to customer inquiries via phone, email, and live chat. - Address customer concerns, troubleshoot ...

Pinnacle Live

Regional Production Services Manager

Dallas, TX · On-site +1

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels ... Serve as the remote point of contact for project planning and on-site point of contact for ...

Liveops

Remote Customer Service Representative

Dallas, TX · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

Liveops

Remote Customer Service Representative

Plano, TX · Remote

$20/hr

Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ... Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom ...

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All JobsLive Chat Operator JobsRemote Live Chat Operator JobsRemote Live Chat Operator Jobs in Allen, TX

Remote Live Chat Operator information

See Allen, TX salary details

$6

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How much do remote live chat operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote live chat operator in Allen, TX is $21.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.38 and $24.79 per hour, depending on experience, location, and employer.

What is a remote live chat operator?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What does a remote live chat operator do?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive as a remote live chat operator?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What are popular job titles related to Remote Live Chat Operator jobs in Allen, TX?

For Remote Live Chat Operator jobs in Allen, TX, the most frequently searched job titles are:

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Remote Live Chat Operator jobs near you

Customer Service Manager

Greystone Roofing Construction

Aubrey, TX • On-site, Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

At Greystone Roofing amp; Construction, we pride ourselves on delivering top-tier roofing, restoration, and construction services with integrity, quality craftsmanship, and unmatched customer care. We know that home improvements and roof repairs can be stressful for property owners. That’s why our customer service team is the backbone of our business—ensuring seamless communication, clear expectations, and exceptional experiences from initial inspection to final walkthrough.

We are seeking an experienced, proactive, and process-driven Customer Service Manager to lead our client experience operations in a Remote / Hybrid capacity.

In this role, you will oversee day-to-day customer communications, manage homeowner inquiries, streamline project updates, resolve service issues, and lead our customer support team. You will serve as the primary bridge between our homeowners, field project managers, sales representatives, and production teams.

Key Responsibilities:

  • Serve as the primary escalation point for elevated customer inquiries, concerns, or complaints, resolving issues with empathy, speed, and professionalism.
  • Manage incoming customer communications across multiple channels (phone, email, text, live chat, and online portals).
  • Ensure timely follow-ups with homeowners regarding project timelines, material deliveries, weather delays, and completion schedules.
  • Conduct post-project satisfaction calls and gather reviews and testimonials (Google, BBB, etc.).
  • Supervise, train, and mentor customer service representatives/coordinators.
  • Establish KPIs, SLA targets (response times, resolution rates, CSAT scores), and track team performance.
  • Develop standard operating procedures (SOPs) for customer communication, onboarding, and issue escalation.
  • Work closely with Sales, Production, and Project Management teams to ensure accurate project handoffs and transparent timeline updates for homeowners.
  • Assist clients with understanding insurance claims processes, invoicing questions, and payment schedules in coordination with the billing team.
  • Maintain accurate customer records, interaction histories, and job updates in the CRM system.

Qualifications amp; Requirements:

  • Experience: 2 years of Customer Service Management or Operations Supervision experience.
  • Industry Knowledge: Experience in roofing, residential construction, insurance restoration, or trades/field services is strongly preferred.
  • Technical Proficiency: Proficiency with CRM software (e.g., JobNimbus, AccuLynx, Salesforce, or similar roofing/construction CRMs).
  • Experience with VoIP systems, Google Workspace / Microsoft Office 365, and web-based scheduling tools.
  • Communication Skills: Exceptional verbal and written communication skills with strong conflict-resolution capabilities.

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