The ideal candidate must live in the territory. In this critical role you will be responsible for ... Leads and manages holistic agent and customer value propositions to deliver profitable growth.
The ideal candidate must live in the territory. In this critical role you will be responsible for ... Leads and manages holistic agent and customer value propositions to deliver profitable growth.
BPO Director
Lincoln, NE · Remote
Must Live in Continental United States** This position is eligible for company benefits including ... issues and agent downtime. Consistent availability is critical to business operations. * Remote ...
BPO Director
Lincoln, NE · Remote
Must Live in Continental United States** This position is eligible for company benefits including ... issues and agent downtime. Consistent availability is critical to business operations. * Remote ...
BPO Director
Lincoln, NE · Remote
Must Live in Continental United States** This position is eligible for company benefits including ... issues and agent downtime. Consistent availability is critical to business operations. * Remote ...
BPO Director
Lincoln, NE · Remote
Must Live in Continental United States** This position is eligible for company benefits including ... issues and agent downtime. Consistent availability is critical to business operations. * Remote ...
BPO Senior Director
Lincoln, NE · Remote
$160K/yr
Must Live in Continental United States** This position is eligible for company benefits including ... issues and agent downtime. Consistent availability is critical to business operations. * Remote ...
BPO Senior Director
Lincoln, NE · Remote
$160K/yr
Must Live in Continental United States** This position is eligible for company benefits including ... issues and agent downtime. Consistent availability is critical to business operations. * Remote ...
BPO Senior Director
Lincoln, NE · Remote
$160K/yr
Must Live in Continental United States** This position is eligible for company benefits including ... issues and agent downtime. Consistent availability is critical to business operations. * Remote ...
BPO Senior Director
Lincoln, NE · Remote
$160K/yr
Must Live in Continental United States** This position is eligible for company benefits including ... issues and agent downtime. Consistent availability is critical to business operations. * Remote ...
Customer Experience Auto Technician with Expertise in Race Cars, Muscle Cars, or Hot Rods
Lincoln, NE · On-site +1
We believe strongly in our company values and live them out each day! We work together asOne Team ... If you can embrace these values and they align with how you work, then we'd love to chat with you!
Customer Experience Auto Technician with Expertise in Race Cars, Muscle Cars, or Hot Rods
Lincoln, NE · On-site +1
We believe strongly in our company values and live them out each day! We work together asOne Team ... If you can embrace these values and they align with how you work, then we'd love to chat with you!
Remote Live Chat Agent information
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A Remote Live Chat Agent is responsible for assisting customers via live chat, providing support, answering inquiries, and troubleshooting issues in real time. This role typically involves handling multiple conversations at once, maintaining a professional and friendly tone, and ensuring customer satisfaction. Agents usually work from home, requiring a reliable internet connection and strong typing skills. Many positions offer flexible hours, making it a great option for those looking for remote work opportunities.
What does a remote live chat agent do?
A typical day as a Remote Live Chat Agent involves logging in to the company's chat platform, responding to questions from customers in real time, and resolving issues effectively and efficiently. You may be required to manage several chat conversations simultaneously while maintaining a friendly and professional tone. Collaboration with other team members or departments often occurs virtually through chat or email to escalate complex issues or gather information. Success in this role depends on quick thinking, adaptability, and delivering a positive customer experience throughout each interaction.
What are the key skills and qualifications needed to thrive in the remote live chat agent position, and why are they important?
To thrive as a Remote Live Chat Agent, you need strong written communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer support platforms, CRM software, and live chat systems is often required, and some companies may value certifications in customer service. Empathy, patience, and the ability to multitask effectively help agents provide excellent support while handling multiple chats concurrently. These skills ensure customer concerns are addressed promptly and professionally, which is crucial for maintaining customer satisfaction and loyalty.
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Full-time
Posted 18 days ago
Job description
RCIS provides insurance and superior services through leading agents to protect America's farmers and ranchers. It's been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it's one of the nation's largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.
We are currently looking for a Crop Field Service Representative to handle accounts for Southern Iowa and Northeast Missouri. Estimated travel is 50%. This is a work from home role with a company car provided. The ideal candidate must live in the territory.
In this critical role you will be responsible for but not limited to:
- Delivers profitable growth through selling a broad and differentiated suite of solutions in a unified way and manage the existing portfolio.
- Develops intimate knowledge of agent's business model and proposition, and creates a business plan which optimizes identified opportunities that align with our growth strategies.
- Leads and manages holistic agent and customer value propositions to deliver profitable growth.
- Retain business and grow market share in assigned territory by providing an enhanced customer experience for RCIS agents.
- Educate agents on RCIS products and provide consultation on how to more effectively market RCIS products to their customers and grow their business.
- Identify new or enhanced products and services that will assist agencies in maintaining and growing their business with RCIS.
- Identify training needs and take a lead role in training agents on RCIS products and software. Coordinate and present at agent training meetings.
- Identify and analyze processing & servicing issues, make recommendations for solutions and collaborate with applicable departments to drive toward resolution.
- Ensure that agents are complying with all regulatory requirements related to processing their business, working with other departments to establish quality control processes as needed.
- Provide subject matter expertise and assist in the development of SOPs as appropriate.
Required Qualifications:
- Bachelors Degree and 6 or more years of experience in the Sales area
OR - High School Diploma or Equivalent and 8 or more years of experience in the Sales area
OR - Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Sales area
Preferred Qualifications:
- Insurance industry experience
- Strong verbal and written communication skills
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply-your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $82,800.00 - $135,600.00, with short-term incentive bonus eligibility set at 15%.
We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]
Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment-so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.
Join us for a brighter future-for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code 1033.
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Iowa Virtual Office, AM - Missouri Virtual Office, AM - Omaha
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-AW1 #LI-REMOTE #LI-ASSOCIATE
About Zurich Insurance
Sourced by ZipRecruiter
Industry
Insurance services
Company size
10,000+ Employees
Headquarters location
Schaumburg, IL, US