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Remote Listener Jobs in Durham, NC (NOW HIRING)

CRC

Customer Service Specialist

Raleigh, NC · On-site +1

$17/hr

Strong active listening and problem-solving abilities * Ability to work independently and collaboratively * High level of professionalism, discretion, and integrity Work Environment * Hybrid/Remote ...

Abrigo

Account Executive, Install Base

Raleigh, NC · On-site +1

... listening skills are necessary. This person will report to our Vice President, Financial Crime Sales. This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do:

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All JobsListener JobsRemote Listener JobsRemote Listener Jobs in Durham, NC

Remote Listener information

See Durham, NC salary details

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$36

How much do remote listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote listener in Durham, NC is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $23.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the remote listener position, and why are they important?

To thrive as a Remote Listener, you need excellent active listening skills, strong empathy, and the ability to communicate clearly and non-judgmentally across digital platforms. Familiarity with secure communication tools, basic CRM systems, and occasionally teleconferencing software is helpful, and some roles may prefer certification in counseling or customer support. Standout soft skills include discretion, patience, trustworthiness, and a genuine desire to support and understand others remotely. These abilities ensure clients or users feel heard and respected, building trust and enhancing the effectiveness of remote support services.

What does a remote listener do?

A typical day for a Remote Listener involves connecting with clients or users via phone, chat, or video platforms, providing a supportive and attentive presence. You may work independently or as part of a larger remote support team, participating in virtual team meetings and check-ins as needed. The role often includes documenting interactions, maintaining confidentiality, and collaborating with supervisors or mental health professionals for guidance on complex cases. Flexibility is key, as schedules may include evenings or weekends to best serve the needs of those reaching out. The position is typically home-based, with ongoing support and regular training to help you refine your listening and communication skills.

What is a remote listener?

A Remote Listener is someone who actively listens to conversations, recordings, or live audio streams, often for quality assurance, customer service evaluation, research, or therapeutic purposes. This role requires strong attention to detail, confidentiality, and good communication skills. Remote Listeners may work in industries like market research, mental health support, or call center monitoring. Tasks can include transcribing conversations, providing feedback, or analyzing speech patterns. It's a flexible, work-from-home position that typically requires a reliable internet connection and sometimes specific software.

What are popular job titles related to Remote Listener jobs in Durham, NC? For Remote Listener jobs in Durham, NC, the most frequently searched job titles are:
What job categories do people searching Remote Listener jobs in Durham, NC look for? The top searched job categories for Remote Listener jobs in Durham, NC are:
What cities near Durham, NC are hiring for Remote Listener jobs? Cities near Durham, NC with the most Remote Listener job openings:
Remote Listener jobs near you
Infographic showing various Remote Listener job openings in Durham, NC as of August 2026, with employment types broken down into 72% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $42,129 per year, or $20.3 per hour.

Customer Service Specialist

CRC (CriminalRecordCheck.com)

Raleigh, NC • On-site, Remote

$17/hr

Full-time

Re-posted 24 days ago

Job description

Customer Service Specialist
Pay Rate: $17.00 per hour
Location: Remote
About the Role
We are seeking a Customer Service Specialist who is passionate about delivering exceptional customer experiences. This role is ideal for a detail-oriented professional who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in helping clients find solutions quickly and professionally.
You will be the front line of communication between our clients, customers, and internal teams, playing a critical role in maintaining trust, accuracy, and service excellence.
What You’ll Do
  • Handle inbound and outbound calls, chats, and emails with professionalism and empathy
  • Resolve customer inquiries and troubleshoot basic issues efficiently
  • Process orders and credit card payments securely and accurately
  • Follow up on orders and send timely updates to internal research teams
  • Maintain clear, accurate records in internal systems
  • Add and manage corporate users’ accounts as needed
  • Ensure compliance with data security and confidentiality standards (especially with sensitive personal information)
  • Consistently meet or exceed service level agreements (SLAs)
What We’re Looking For
Required Qualifications
  • High School diploma or GED
  • Strong computer and multitasking skills
  • Excellent written and verbal communication abilities
  • Ability to manage deadlines and prioritize tasks effectively
Preferred Qualifications
  • Experience in customer service, call center, or administrative support
  • Background in background investigations or compliance-related work
  • FCRA Certification (or willingness to obtain)
Key Skills for Success
  • Exceptional attention to detail and accuracy
  • Strong active listening and problem-solving abilities
  • Ability to work independently and collaboratively
  • High level of professionalism, discretion, and integrity
Work Environment
  • Hybrid/Remote eligible position with a private, secure home workstation
  • Reliable high-speed internet via Ethernet connection required
  • Must be able to work in a quiet, professional setting
  • If working from office: located in an indoor, climate-controlled environment
Why Join Us?
We offer a collaborative, supportive workplace where your work truly matters. You will have the opportunity to grow your career while making a meaningful impact on the clients and communities we serve.

Apply