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Remote Listener Jobs in Arizona (NOW HIRING)

Zeiders Enterprises

Career Advisor (Remote)

Phoenix, AZ · On-site +1

$20.75 - $27.75/hr

Career Advisor- Remote Opportunity (Work from Home) NOTE: Both a cover letter and resume are ... Candidate must be an active listener to interpret the needs of the client and provide the required ...

Zeiders Enterprises

Career Advisor (Remote)

Phoenix, AZ · Remote

$20.75 - $27.75/hr

Career Advisor- Remote Opportunity (Work from Home) NOTE: Both a cover letter and resume are ... Candidate must be an active listener to interpret the needs of the client and provide the required ...

Zeiders Enterprises

Career Advisor (Remote)

Phoenix, AZ · Remote

$20.75 - $27.75/hr

Career Advisor- Remote Opportunity (Work from Home) NOTE: Both a cover letter and resume are ... Candidate must be an active listener to interpret the needs of the client and provide the required ...

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Remote Listener information

What are the key skills and qualifications needed to thrive in the Remote Listener position, and why are they important?

To thrive as a Remote Listener, you need excellent active listening skills, strong empathy, and the ability to communicate clearly and non-judgmentally across digital platforms. Familiarity with secure communication tools, basic CRM systems, and occasionally teleconferencing software is helpful, and some roles may prefer certification in counseling or customer support. Standout soft skills include discretion, patience, trustworthiness, and a genuine desire to support and understand others remotely. These abilities ensure clients or users feel heard and respected, building trust and enhancing the effectiveness of remote support services.

What does a typical workday look like for a Remote Listener?

A typical day for a Remote Listener involves connecting with clients or users via phone, chat, or video platforms, providing a supportive and attentive presence. You may work independently or as part of a larger remote support team, participating in virtual team meetings and check-ins as needed. The role often includes documenting interactions, maintaining confidentiality, and collaborating with supervisors or mental health professionals for guidance on complex cases. Flexibility is key, as schedules may include evenings or weekends to best serve the needs of those reaching out. The position is typically home-based, with ongoing support and regular training to help you refine your listening and communication skills.

What is a Remote Listener job?

A Remote Listener is someone who actively listens to conversations, recordings, or live audio streams, often for quality assurance, customer service evaluation, research, or therapeutic purposes. This role requires strong attention to detail, confidentiality, and good communication skills. Remote Listeners may work in industries like market research, mental health support, or call center monitoring. Tasks can include transcribing conversations, providing feedback, or analyzing speech patterns. It's a flexible, work-from-home position that typically requires a reliable internet connection and sometimes specific software.

What are the most commonly searched types of Listener jobs in Arizona? The most popular types of Listener jobs in Arizona are:
What are popular job titles related to Remote Listener jobs in Arizona? For Remote Listener jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Listener jobs in Arizona look for? The top searched job categories for Remote Listener jobs in Arizona are:
What cities in Arizona are hiring for Remote Listener jobs? Cities in Arizona with the most Remote Listener job openings:
Remote Listener jobs near you
Career Advisor (Remote)

Career Advisor (Remote)

Zeiders Enterprises

Phoenix, AZ • On-site, Remote

$20.75 - $27.75/hr

Full-time

Posted 20 days ago

Job description

Job Title: Career Advisor- Remote Opportunity (Work from Home)
NOTE: Both a cover letter and resume are required for this position in conjunction with your application.
Zeiders is an industry leader in military and family support. Our company's reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.
Summary
The SpouseWorks program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities through: SpouseWorks Coaching Services, the My SpouseWorks web presence, and the Military Spouse Employer Partners Component.
Career Advisors provide support to military spouses through the Military OneSource SpouseWorks Program Contract by connecting military spouses with academic and employment opportunities.
Essential Duties and Responsibilities
  • Maintain readiness in a fast-paced contact center work environment to support military spouses.
  • Receive initial calls from military spouses via a live hand off using call center technology.
  • Receive incoming live chats from military spouses.
  • Assess military spouses' needs and provide them with individualized available Government-approved resources.
  • Provide education and career advising, including but not limited to:
    • Provide recommendations regarding opportunities for online and distance education and training; Educate military spouses on the availability of financial assistance resources to assist in decision making, Assist spouses with understanding Federal, state and local occupational licensing
    • Provide credentialing information for select career fields.
  • Schedule career coaching appointments.
  • Assist spouses with troubleshooting website access associated with SpouseWorks programs.
  • Assist with the administration of a Department of Defense military spouse scholarship program.
  • Maintain government provided case management system, spouse profiles and scholarship accounts.

Additional Information
Shift for this position:
The call center's hours of operation are Monday - Friday: 7:00 AM - 10:00 PM EST, and Saturday: 10:00 AM - 5:00 PM EST
  • Successful candidate's specific schedule will be determined by the Advisor Services Lead and may change based of the contract.

Required Education and/or Experience Qualifications
  • This position requires a Bachelor's degree AND 4+ years professional experience providing high quality and in-depth educational, career, or employment advising or coaching to diverse ADULT populations.
  • Three (3) years' experience in training development and delivery, public speaking, group presentation and facilitation skills preferably in adult education, medical or non-medical setting;
  • Two (2) years' experience supervising or overseeing the delivery of social services and/or education programs, systems and services.
  • This position requires U.S. Citizenship due to US Government systems access.
  • This position requires home internet service with speeds in excess of 3Mb in both directions (upload and download) through a broadband internet service (e.g. Cable, Fios, etc. as opposed to DSL, Satellite, dial-up).
  • Candidate must have strong technology and research skills, as well as ability to navigate multiple computer systems simultaneously.
  • Candidate must have a positive, approachable personality coupled with strong communication skills.
  • Candidate must be an active listener to interpret the needs of the client and provide the required support and/or resources.
  • Candidate must be able use critical thinking skills to connect the client to applicable resources, including SpouseWorks career coaching, in support of reaching their education and career goals.
  • Candidate must be able to accommodate a full-time training schedule for the first 6-8 weeks of employment if hired.

Preferred Qualifications
  • Preference for candidates with an active certification through one of the following: the National Association of Workforce Development Professionals (NAWDP),the National Board of Certified Counselors (NBCC) or the National Career Development Association (NCDA).
  • Preference for candidates with experience working in a contact center or educational service operations environment.
  • Preference for former Military or Military Spouse or Veteran or Wounded Warrior.
  • Preference for candidates with experience working in a structured environment with set schedules.
  • Preference for candidates with the ability to build rapport with individuals in a remote/virtual setting.

Physical Demands: Must have a home office set up. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Zeiders Enterprises, Inc. is an Equal Opportunity Employer
Compensation is based on geographic location and experience. Wages are available upon request.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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