Title: Linux System Engineer
Duration: 12 months
Location: Remote
Pay Rate Range: $64/hr
Job Description:
- Act as a primary technical escalation point for critical, high-impact customer issues, resolving complex architectural and performance-related challenges.
- Deliver outstanding customer support by leveraging deep technical expertise and advanced troubleshooting methodologies to guide customers through critical system recoveries and complex deployments.
- Efficiently analyze reported issues to identify root causes at the system and source-code level, communicating clear, strategic resolution plans to technical and executive stakeholders.
- Lead cross-functional collaboration with support engineers, development, and product management to advocate for bug fixes, feature requests, and comprehensive systemic solutions.
- Mentor and guide junior and mid-level support engineers, fostering a culture of technical excellence and continuous learning within the team.
- Author, review, and curate advanced diagnostic documentation, contributing high-value knowledge base articles and reusable solutions to optimize global incident resolution.
- Proactively drive team capabilities forward by identifying process gaps, refining internal workflows, and maintaining expert-level knowledge of the evolving product ecosystem.
Required Qualifications
- Minimum 5 to 7 years of advanced Linux systems administration or engineering expertise, with mastery of networking, firewall configuration, security protocols, clustering, web server management, and databases.
- Deep architectural understanding of Linux operating systems and a comprehensive, expert-level grasp of Red Hat's product suite.
- Advanced proficiency in utilizing Linux command-line tools and debugging utilities, with a strong emphasis on bash scripting, kernel crash analysis, performance profiling, strace, Wireshark, and Git.
- Proven experience handling high-visibility escalations and interacting confidently with enterprise customers, third-party vendors, and internal engineering teams.
- Self-motivated with strong technical judgment, capable of autonomous decision-making in high-pressure, critical-down situations.
- Red Hat Certified Engineer (RHCE) certification is required (or must be obtained within a specified timeframe upon hire).
- Bachelor's degree in a relevant technical discipline.
- Flexibility to cover evening or weekend shift duties on a rotating basis as needed.
Preferred Qualifications
- Prior experience mentoring technical staff or leading technical projects within a support or engineering environment.
- Experience in highly regulated industries (Healthcare, Banking, Government).
- Deep, demonstrable expertise with Red Hat OpenShift Container Platform (OCP), Red Hat Ansible Automation Platform (AAP), or Red Hat Satellite.
- Relevant experience as a Tier 3/Escalation engineer for a PaaS provider, hosting service, or large-scale enterprise environment.
- Development-level experience with programming languages (Go, Python, C, .NET) to assist in reading and debugging source code.
- Advanced credentials such as Red Hat Certified Architect (RHCA).