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Remote Linux Desktop Support Jobs in Arkansas (NOW HIRING)

Redolent, Inc

Developer

Bentonville, AR · Remote

Good understanding how to safeguard access and communications using modern security protocols Linux ... support perspective. This is a remote role. Qulaification: Must Have Networking Monitoring ...

Amplify Credit Union

Mortgage Loan Originator II

Elkins, AR · On-site +1

$31K/yr

*****High earners in this REMOTE position have the potential to make $241,000-$461,000+ per year in base ... As a Mortgage Loan Originator with Amplify, you will enjoy the best support and industry technology ...

All JobsRemote Linux Desktop Support JobsRemote Linux Desktop Support Jobs in Arkansas

Remote Linux Desktop Support information

What are some common challenges faced in a Remote Linux Desktop Support role, and how can they be managed effectively?

A common challenge in Remote Linux Desktop Support is troubleshooting issues without physical access to the user's device, which can make hardware-related problems more difficult to diagnose. Additionally, users may have highly customized environments, requiring support professionals to adapt quickly to various Linux distributions and configurations. Effective communication is crucial, as clear instructions help users resolve issues remotely. Staying updated on the latest Linux tools and remote management solutions also greatly enhances problem-solving efficiency and user satisfaction.

What is the difference between Remote Linux Desktop Support vs Remote Windows Desktop Support?

AspectRemote Linux Desktop SupportRemote Windows Desktop Support
Required CertificationsLinux certifications (e.g., LPIC, CompTIA Linux+)Microsoft certifications (e.g., MCSA, CompTIA A+)
Work EnvironmentPrimarily Linux-based systems, open-source toolsPrimarily Windows-based systems, proprietary software
Employer & Industry UsageTech companies, open-source communities, hosting providersCorporate IT, healthcare, finance sectors
Common Search & Comparison IntentUnderstanding Linux support roles, troubleshooting Linux desktopsSupporting Windows desktops, troubleshooting Windows issues

Remote Linux Desktop Support focuses on assisting users with Linux operating systems, requiring Linux-specific skills and certifications. In contrast, Remote Windows Desktop Support deals with Windows environments, emphasizing Microsoft certifications. Both roles involve remote troubleshooting, but they serve different user bases and system environments.

What is a Remote Linux Desktop Support specialist?

A Remote Linux Desktop Support specialist is an IT professional who provides technical assistance and troubleshooting for Linux-based desktop systems, often working remotely. Their responsibilities include resolving software, hardware, and network issues, installing and updating Linux distributions, and guiding users through technical problems via remote tools. They may also help with system optimization, security updates, and user account management. These specialists often support end-users, businesses, or teams utilizing Linux operating systems in their daily workflow. Strong communication skills and in-depth knowledge of various Linux distributions are essential for this role.

What are the key skills and qualifications needed to thrive as a Remote Linux Desktop Support specialist, and why are they important?

To thrive as a Remote Linux Desktop Support specialist, you need strong knowledge of Linux operating systems, troubleshooting skills, and experience with user support, often backed by relevant certifications like CompTIA Linux+ or LPIC-1. Familiarity with remote desktop tools, ticketing systems, and command-line utilities is essential for effectively resolving technical issues. Excellent communication, patience, and problem-solving abilities help you deliver clear support and build trust with remote users. These skills ensure efficient resolution of incidents, high user satisfaction, and reliable system performance in distributed work environments.
What are the most commonly searched types of Linux Desktop Support jobs in Arkansas? The most popular types of Linux Desktop Support jobs in Arkansas are:
What are popular job titles related to Remote Linux Desktop Support jobs in Arkansas? For Remote Linux Desktop Support jobs in Arkansas, the most frequently searched job titles are:
What job categories do people searching Remote Linux Desktop Support jobs in Arkansas look for? The top searched job categories for Remote Linux Desktop Support jobs in Arkansas are:
What cities in Arkansas are hiring for Remote Linux Desktop Support jobs? Cities in Arkansas with the most Remote Linux Desktop Support job openings:
Remote Linux Desktop Support jobs near you
Senior Infrastructure Systems Engineer

Senior Infrastructure Systems Engineer

Ascend Technologies

Little Rock, AR • On-site, Remote

$100K/yr

Full-time

Posted 9 days ago

Job description

Sr. Infrastructure Systems Engineer
This is a fully remote position
PURPOSE
This role will provide escalated support and operational maintenance to client environments.This role will also work on project-based initiatives for clients, including upgrades to existing infrastructure anddeploymentofnew technology.
RESPONSIBILITIES
  • Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution
  • Strong communicationskills to be able to work with clients andassistnon-technical users with troubleshooting remotely
  • Operate andmaintainWindows serversona virtualized environment (VMWare/Hyper-V)
  • Experience building and working within Azure/AWS environments
  • Experience with support and administration of environments with high-availability and disaster recovery technologies
  • Troubleshooting skills to be used to analyze various alerts from servers and get to root cause of the issues
  • Understanding of server operating systems, how to remotely manage servers operating systems and hardware
  • Assess resourceutilization(memory and CPU) to troubleshoot low recourseutilizationalerts
  • Understand networkconceptsTCP/IP, OSI,Vlan, IP, Subnet Mask, Default Gateway,etc.)
  • Understandingand managementof certificates-what they are used for and how they are generated
  • Ability toparticipatein on-call rotation
  • Ability to perform off-hours changeswhen needed

Windows Server OS
  • Managementandsupportof serveroperating systems (knowledge of deprecated server OS's will be needed as well:2008, and 2008R2, 2012).
  • Management ofall installable Windows Roles and Features available for the versions of the MS Operating Systems. Including but not limited to:
  1. Active Directory/Entra
  2. DNS
  3. DHCP
  4. File Service
  5. Print Services
  6. Failover Clustering
  7. Remote Desktop Services
  8. Network Policy and Access Services
  9. Web Server
  10. NTP
  11. WMI
  12. Certificate Authorities
  • General understandingonhow to backup and recovery options for windows server OS's.
  • General understandingonhow window server OS's security and feature patching works.
  • Understand the difference between share and NTFS permissions and how effective permissions are calculated.
  • Understand where windows will log issues as well as the various Roles and Features that can be added to any windows server OS.Needto be able to review these log entries and findadditionalinformation about the events andpossible causes.
  • Understanding of a Microsoft Certificate Authority hierarchy (root CA, intermediate CA, etc.) and how certificates are issued and revoked.

Server Virtualization
VMWare
  • Understand the vSphere components and what their function in the environment is VCSA (vCenter), hosts, datastores,vSwitches/PortGroups, and VM's.
  • General understandingonhow to troubleshoot resourceutilizationalerts from Hosts, datastores, and VM's.
  • Understand what a snapshot is and what its use cases are (when to use them when to not).
  • Understanding of what the VMware Tools are and how to update them.
  • Understand what maintenance mode is and how it is used.
  • General understanding of how hosts are patched and rebooted.

Windows Hyper-V
  • Ability to manage andmonitorHyper-V virtualization infrastructure, including virtual machines, hosts, and networks.
  • Implement, configure, andmaintainHyper-V clusters for high availability and disaster recovery.
  • Troubleshoot virtualization issues and provide technical support to users and teams.
  • Collaborate with cross-functional teams to assess and implement virtualization solutions.
  • Other responsibilities as assigned by management.

MINIMUM SKILLS, EDUCATION, AND EXPERIENCE
  • 7+ years of similar work experience in a client-facing role
  • VMWare certifications VCP/VCAP
  • Advanced PowerShell scripting experience
  • Ability to perform off-hours changes
  • Proficiency in cloud technology infrastructure, networking, and system integrations.
  • Demonstrated ability to respond to client questions and provide timely, professional support.
  • Experience performing operational maintenance, system upgrades, and issue troubleshooting.
  • Ability to deliver responsive service and quality work products that contribute to client satisfaction.
  • Strong client service orientation with a focus on timely communication and follow-through
  • Excellent organizational, verbal, and written communication skills
  • A passion for technology and problem-solving
  • Efficiently manage multiple tasks
  • Contribute in a fast-paced, team-oriented environment
  • Exhibit excellent leadership, communication, interpersonal andorganizationskills
  • Upbeat, friendly,motivatedand ready to help contribute to our team and the needs of our clients

PREFERRED SKILLS, EDUCATION, AND EXPERIENCE
  • Microsoft (MCP, MCSA) certifications
  • Linux

Starting Compensation Range: $100,000 per year
The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary.
At Ascend Technologies we firmly believe that diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.
CORE VALUES
We are seeking highly motivated individuals who have the willingness and ability to demonstrate Ascend core values:
  • Committed to Client Success: Our actions and our words always align with the best interest of the client.
  • One Team: We work collaboratively to overcome challenges with humility and respect and do what it takes to find innovative solutions.
  • Integrity: We are unquestionably committed to doing the right thing even when it is hard.
  • Accountability: We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
  • Transparency: We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

PHYSICAL DEMANDS:
Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 50 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).

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