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Remote Life Science Jobs in DeKalb, IL (NOW HIRING)

Cleo (US)

Support Engineer I

Rockford, IL · On-site +1

$65K - $75K/yr

Serve as the primary point of contact for customers via phone, email, chat, and remote support ... Bachelor's degree in Information Technology, Computer Science, or related field, OR 1+ years of ...

Harris

Project Manager

Oregon, IL · Remote

$75/hr

Project Manager Aumentum - Remote Aumentum Technologies is looking for an energetic and driven Project Manager (PM) to be responsible for managing internal and external client projects of various ...

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Remote Life Science information

What is a remote life science?

A Remote Life Science job involves working in the fields of biology, biotechnology, pharmaceuticals, or related disciplines from a remote location. These roles can include research, data analysis, regulatory affairs, medical writing, or sales within the life sciences industry. Advances in technology allow professionals to conduct virtual experiments, collaborate with teams globally, and analyze complex biological data remotely. Many remote positions require strong communication skills, proficiency in digital tools, and a solid understanding of scientific principles. Companies hiring for these roles may include pharmaceutical firms, biotech startups, academic institutions, and research organizations.

What are the key skills and qualifications needed to thrive in a remote life science position?

To excel in a Remote Life Science role, candidates typically need a background in biology, chemistry, or a related field along with strong analytical and research skills. Familiarity with industry-standard tools like electronic lab notebooks, statistical analysis software (e.g., R, Python), and relevant certifications such as a Life Sciences degree or specialized credentials may be required. Outstanding written and verbal communication skills, time management, and self-motivation are crucial soft skills for remote collaboration and project deadlines. These qualifications are vital for producing high-quality scientific work while effectively collaborating within virtual, multidisciplinary teams.

What are the typical challenges of working remotely in a life science role?

One of the main challenges of working remotely in a Life Science role is maintaining effective communication and collaboration with team members who may be located in different time zones or regions. Remote professionals must also adapt to working independently with minimal supervision, ensuring they stay organized and meet deadlines for research, analysis, or reporting. Utilizing collaboration tools, project management platforms, and virtual meetings becomes essential to stay engaged with colleagues and up-to-date on project progress. Despite these challenges, remote roles offer enhanced flexibility and often allow for a greater focus on in-depth research or data analysis, contributing to both personal and professional growth in the life sciences field.

What cities near DeKalb, IL are hiring for Remote Life Science jobs?

Cities near DeKalb, IL with the most Remote Life Science job openings:

Remote Life Science jobs near you

Support Engineer I

Cleo (US)

Rockford, IL • On-site, Remote

$65K - $75K/yr

Full-time

Posted 25 days ago

Job description

Position Overview
The Support Engineer I serves as the first point of contact for Cleo customers, providing exceptional technical assistance and ensuring a positive customer experience. This role is responsible for troubleshooting, diagnosing, and resolving software-related issues while guiding customers through product use, configuration, and best practices.
The ideal candidate combines strong technical aptitude, customer-centric problem solving, and a continuous learning mindset. As an AI-forward organization, Cleo expects team members to effectively leverage AI-powered tools and automation to improve productivity, accelerate issue resolution, and enhance the customer experience.
Customer Support & Issue Resolution
  • Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions.
  • Deliver exceptional customer service by responding promptly, professionally, and empathetically to customer inquiries and technical issues.
  • Troubleshoot and resolve issues related to software installation, configuration, licensing, upgrades, integrations, and day-to-day product usage.
  • Analyze customer-reported issues, identify root causes, and provide timely, effective solutions.
Case Management & Escalation
  • Monitor assigned support queues and manage cases in accordance with established service level agreements (SLAs).
  • Document troubleshooting steps, resolutions, and customer communications accurately within support systems.
  • Escalate complex or high-priority issues to senior engineers and cross-functional teams while maintaining ownership of customer communications.
Knowledge Management
  • Utilize and contribute to Cleo's Solution Center, Knowledge Base, and internal documentation resources.
  • Identify recurring customer issues and recommend improvements to support documentation, processes, and product functionality.
  • Share knowledge and best practices with team members to continuously improve support effectiveness.
AI & Continuous Improvement
  • Leverage AI-powered tools to accelerate troubleshooting, knowledge discovery, case summarization, and solution development.
  • Apply critical thinking to validate AI-generated recommendations and ensure technical accuracy.
  • Identify opportunities to automate repetitive tasks and improve support efficiency through AI and workflow automation technologies.
  • Stay current on emerging AI capabilities and incorporate them responsibly into daily work practices.
Your Qualifications
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field, OR 1+ years of technical support, help desk, or customer-facing technical experience.
  • Strong customer service orientation with a passion for helping customers succeed.
  • Basic understanding of Windows and Linux operating systems.
  • Foundational networking knowledge, including TCP/IP, DNS, firewalls, and connectivity troubleshooting.
  • General software lifecycle knowledge, including installation, configuration, upgrades, migrations, and removal.
  • Experience with communication protocols such as HTTP, HTTPS, SMTP, FTP, SFTP, and SSH.
  • Strong written and verbal communication skills.
  • Ability to prioritize multiple issues and work effectively in a fast-paced environment.
Preferred Qualifications
  • Experience supporting SaaS applications.
  • Exposure to EDI, managed file transfer (MFT), integration platforms, or supply chain technologies.
  • Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
  • Basic SQL, scripting, or automation experience.
  • Experience using CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow.
  • Demonstrated ability to use AI-powered tools (e.g., Microsoft Copilot, ChatGPT, Gemini, or similar technologies) to enhance productivity and problem solving.
  • Understanding of prompt engineering fundamentals and effective AI-assisted research techniques.
  • Ability to evaluate, verify, and refine AI-generated outputs to ensure accuracy and quality.
  • Curiosity and willingness to continuously learn and adopt emerging AI technologies.
  • Commitment to responsible and secure use of AI tools in accordance with company policies and customer data protection requirements.
A few things we have to offer:
  • Competitive compensation (range for this role is $65,000-$75,000)
  • Great Healthcare + Dental + Vision
  • Flexible PTO
  • Culture of support, encouraging Life-Work balance
  • 401k match
  • FSA and HSA options
  • Employee Assistance Program
  • Paid Parental Leave
  • Representing a company with 4,000+ clients and a 99% retention rate
  • Accelerated title and salary growth potential
  • A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.