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Remote Life Insurance Call Center Jobs in Washington, DC

AMG Financial Services

Be Seen First

Life Insurance Sales Agent

Washington, DC · Remote

$45K - $100K/yr

FULLY REMOTE: This is a 100% virtual position. Work from anywhere in the US, build real ownership ... life insurance industry with a proven system, training, and real leads. If you're the type who ...

Maximus

Program Manager - Remote

VA · On-site +1

... call center program. In this high-visibility leadership role, you will oversee customer support ... Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet ...

AMBA

Inside Sales Insurance Specialist

Washington, DC · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

AMBA

Inside Sales Insurance Specialist

Silver Spring, MD · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

AMBA

Inside Sales Insurance Specialist

Washington, DC · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

AMBA

Inside Sales Insurance Specialist

Alexandria, VA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

AMBA

Inside Sales Insurance Specialist

Alexandria, VA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

AMBA

Inside Sales Insurance Specialist

Arlington, VA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Active Life and Health insurance license preferred. Candidates without an active license must be ...

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All JobsLife Insurance Call Center JobsRemote Life Insurance Call Center JobsRemote Life Insurance Call Center Jobs in Washington, DC

Remote Life Insurance Call Center information

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How much do remote life insurance call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote life insurance call center in Washington, DC is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.49 per hour, depending on experience, location, and employer.

What is a remote life insurance call center?

A Remote Life Insurance Call Center job involves working from home to assist customers with their life insurance needs over the phone or through online communication platforms. Employees in these roles handle inquiries about policies, help clients understand coverage options, process applications, and sometimes provide quotes or support with claims. The job requires strong communication skills, attention to detail, and knowledge of life insurance products. Typically, remote call center agents must have a reliable internet connection, a quiet workspace, and may need to be licensed depending on the role and location.

What are the key skills and qualifications needed to thrive as a remote life insurance call center representative?

Success as a Remote Life Insurance Call Center Representative requires strong communication abilities, customer service experience, and typically a high school diploma or equivalent, with some employers preferring a life insurance license. Familiarity with customer relationship management (CRM) systems, call center software, and compliance protocols is often necessary. Outstanding soft skills include active listening, empathy, problem-solving, and resilience to handle high call volumes and sensitive conversations. These skills are vital to effectively address customer needs, ensure regulatory compliance, and build trust, which are all crucial for retention and sales performance in a remote environment.

What are some common challenges faced by remote life insurance call center representatives, and how can they be managed?

One common challenge in a remote life insurance call center role is maintaining consistent communication and collaboration with team members, as you may not have in-person interactions. Additionally, handling sensitive client information securely while working from home requires strict adherence to data protection protocols. Managing high call volumes and addressing complex customer questions about policies can also be demanding. To succeed, it's important to stay organized, leverage company-provided technology, attend virtual team meetings, and actively seek feedback and support from supervisors and peers.

What is the difference between Remote Life Insurance Call Center vs Remote Life Insurance Customer Service Representative?

AspectRemote Life Insurance Call CenterRemote Life Insurance Customer Service Representative
CredentialsBasic insurance licensing, communication skillsSame as call center roles, often requires licensing
Work EnvironmentCall center setting, team-based, remote options availableRemote, home-based, individual-focused
Employer & Industry UsageInsurance companies, third-party call centersInsurance providers, agencies, third-party services
Job FocusHandling inbound/outbound calls, policy info, salesCustomer inquiries, policy support, claims assistance

Both roles involve working remotely in the insurance industry and require similar licensing and communication skills. The main difference lies in the job focus: call center roles emphasize sales and outbound/inbound calls, while customer service representatives focus on policy support and customer inquiries. Understanding these distinctions can help job seekers choose the best fit for their skills and career goals.

What are popular job titles related to Remote Life Insurance Call Center jobs in Washington, DC?

For Remote Life Insurance Call Center jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Remote Life Insurance Call Center jobs in Washington, DC look for?

The top searched job categories for Remote Life Insurance Call Center jobs in Washington, DC are:

Remote Life Insurance Call Center jobs near you

Benefits Customer Service Representative (Call Center)

Johns Hopkins Medical Management Corporation

Hanover, MD • Remote

$21.87/hr

Full-time

Posted 12 days ago

Job description

Overview

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Johns Hopkins Health Plan (JHHP) in Hanover, MD is hiring Customer Service Representatives (CSR) for their Call Center department.

Schedule:

  • 5 days per week, 8 hour shifts per day
  • Monday- Friday with rotating weekends
  • Call Center Hours of operation: 8am-8pm 

Location:

  • 100% Remote position
  • Equipment will be provided
  • Employee will need to have efficiently working wi-fi
    • wi-fi will need to pass minimum speed test during interview process
  • Applicants must hold their permanent residence in one of the following locations to be considered for this position:
    • Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Pay rate: $21.87 per hour

Responsibilities

The Customer Service Representative (CSR) is a professional role responsible for responding to inquiries from Johns Hopkins Health Plans members, providers, and internal stakeholders. The CSR listens actively, provides accurate information, resolves issues, and documents interactions in JHHP's systems.   

  • Answer inbound calls from Medicare Advantage members, representatives, and providers with empathy and professionalism.
  • Handle a variety of call types including benefit eligibility, enrollment, and claims status.
  • Conduct thorough research using available resources to resolve inquiries within CMS guidelines and internal policies.
  • Demonstrate strong listening skills and patience to understand and address member needs.
  • Work independently while collaborating with team members to ensure first-call resolution and a positive member experience.
  • Navigate multiple systems to resolve complex issues and advocate for members.
  • Exhibit a passion for delivering exceptional customer service that positively impacts STAR ratings.
  • Make outbound calls as needed for surveys and to resolve outstanding issues.
  • Communicate clearly and concisely, both verbally and in writing.
  • Adapt to changes and demonstrate flexibility in a dynamic environment.
Qualifications
  • High school diploma or equivalent.
  • Inbound call center experience highly preferred, preferably in health insurance.
  • Medicare Advantage experience strongly preferred.
  • Strong problem-solving and communication skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Ability to handle confidential information professionally.
  • EPIC experience a plus; training available.
  • Applicants must hold their permanent residence in one of the following locations to be considered for this position:
    • Maryland, Delaware, Pennsylvania, Virginia, Washington D.C., or Florida

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Employment Type: FULL_TIME

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