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Job Description- Technical Writer

A client of ours is seeking an experienced Technical Writer to serve as a Communication Analyst supporting the Health Information Technology & Service (HITS) IT Integration portfolio.

IT Integration is a multi-year effort to bring their Academic Medical Center (AMC) and Regional IT organizations together as one unified team, with common systems, tools, processes, and support models. The portfolio includes multiple programs and projects focused on integrating technology and services while creating a more consistent experience for the employees and teams who rely on them.

This transformation will introduce significant changes for HITS employees and the broader community. Clear, coordinated, and audience-focused communication will be critical to helping people understand and successfully navigate those changes.

The Technical Writer will work across the IT Integration portfolio, partnering with Customer Experience Organizational Change Management (OCM) Leads, program and project teams, and subject matter experts to plan, develop, coordinate, and distribute communications. This role will support both portfolio-wide communications and communications associated with large-scale(SG1.1) technology and service changes.

The ideal candidate can quickly step into complex initiatives, build relationships with stakeholders, provide sound judgement, and independently execute communications and change management work from planning through execution.

Key Responsibilities

• Support planning, execution, and measurement of change management and communication deliverables for complex technology and operational initiatives.

• Translate stakeholder needs and change impacts into actionable communication, engagement, and readiness deliverables.

• Develop internal communications, including executive, leadership, clinical, and employee communications for high-visibility initiatives.

• Partner with project leaders on messaging, stakeholder engagement, communication timing, and change readiness.

• Translate complex technical information into clear, audience-centered communications. Seek innovative ways to communicate effectively with customers, which may include visuals, graphics or video.

• Develop communications and facilitate review processes for assigned initiatives.

• Identify communication and adoption risks and collaborate with Customer Experience to recommend mitigation strategies.

• Independently manage multiple deliverables and deadlines while providing visibility into status, risks, and dependencies.

Examples of Work

Assignments may include:

• Executing communications and readiness plans for major EHR, infrastructure, or enterprise IT initiatives.

• Developing stakeholder or site-specific communications and executive messaging.

• Creating communications for complex system implementations, outages/downtime, and workflow changes.

• Developing presentations, talking points, FAQs, toolkits, web content, and leadership materials.

• Coordinating communications across multiple projects and identifying cross-project dependencies, opportunities, and risks.

Qualifications

• Bachelor’s degree in communications, journalism, business, healthcare administration, or a related field, or equivalent professional experience.

• Approximately 4+ years (ML2.1)(KH2.2)(KH2.3)(ML2.4)(ML2.5)of progressive experience in communications or a related field.

• Working knowledge of Microsoft 365 including Teams, SharePoint, CoPilot, and Office Suite; and Canva or Adobe Creative Suite.

• Exceptional writing and editing skills, with the ability to quickly understand complex topics, identify implications for stakeholders, and communicate in a simple, direct manner.

• Strong time management, prioritization, and facilitation skills.

• Comfortable operating with ambiguity and independently driving work in a remote environment.

Preferred: Healthcare or health IT experience; Epic/EHR experience; ServiceNow familiarity, experience supporting large-scale technology transformation or enterprise change.

Skills

Technical writing, Business analysis, Requirements gathering, Technical documentation, Writing skills, Business systems analysis

Job Type & Location

This is a Contract position based out of Ann Arbor, MI.

The pay range for this position is $35.00 - $45.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 5, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.