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Director of Security Operations NA

Job Description

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life by contributing to an organization that is Connecting People and Improving Lives. We are seeking a strategic and results-oriented Director of Security Operations to lead and advance our security programs across North America (USA, Canada, Puerto Rico)

This leadership role is responsible for protecting our people, customers, assets, facilities, transportation networks, and supply chain operations through the development and execution of comprehensive security strategies. The Director of Security Operations drives risk mitigation initiatives, loss prevention programs, security investigations, regulatory compliance, security governance, and business continuity support while partnering closely with key strategic stakeholders across our company.

The Operations Security Director will provide leadership to regional security teams, oversee complex investigations, identify emerging risks and threats, implement corrective actions, and promote a strong culture of security awareness and operational excellence. This role plays a critical part in safeguarding business operations, protecting customer assets, ensuring compliance with corporate and regulatory requirements, and enabling sustainable business growth.

Responsibilities

• Lead the North American security operations strategy, supporting over multiple sites, transportation operations, associates, customers, and critical supply chain activities.
• Direct and oversee investigations involving theft, fraud, workplace misconduct, cargo crime, security incidents, and policy violations, ensuring thorough root cause analysis and effective corrective actions.
• Develop security standards, policies, procedures, risk assessments, audits, and compliance programs.
• Drive loss prevention initiatives designed to reduce incidents, financial losses, claims, and operational disruptions.
• Partner with operations leadership to integrate security best practices into new business implementations, facility start-ups, expansions, and customer solutions.
• Provide strategic guidance on physical security, transportation security, supply chain risk management, business continuity, and crisis response.
• Lead and develop regional security managers and security professionals while fostering a culture of accountability, collaboration, and continuous improvement.
• Strengthen security awareness through training, communication, and employee engagement programs.
• Establish and maintain relationships with law enforcement agencies, regulatory bodies, industry associations, and customer security organizations.
• Collaborate with HSE, Quality, HR, Labor Relations, Legal, Procurement, Risk & Claims, and Operations to protect people, assets, reputation, and business continuity.
• Support customer security requirements, audits, certifications, investigations, and risk mitigation initiatives.
• Monitor security trends, emerging threats, regulatory developments, and industry best practices to continuously enhance the security program.
• Manage security budgets, vendor relationships, and resource optimization initiatives to maximize operational effectiveness.
• Support enterprise-wide and global security initiatives while contributing to the development of long-term security strategy.

Knowledge, Skills & Abilities

• Strong understanding of logistics, transportation, and supply chain security.
• Expertise in risk assessment, threat analysis, loss prevention, investigations, and compliance programs.
• Exceptional analytical, problem-solving, and decision-making capabilities.
• Proven ability to lead through change, uncertainty, and complex operational challenges.
• Excellent communication, presentation, and stakeholder management skills.
• Strong leadership and team development capabilities.
• Knowledge of local, state, federal, and industry security regulations and standards.

Required Education and Experience

• Bachelor's degree in Criminal Justice, Security Management, Business Administration, Risk Management, or a related field required.
• Professional security certifications such as Certified Protection Professional (CPP), preferred.
• 7-10 years of progressive experience in corporate security, loss prevention, law enforcement, military service, or related security disciplines, required
• 7-10 years of experience leading investigations, conducting interviews, and managing complex security incidents, preferred
• 5-7 years of leadership experience managing teams in a security or risk management environment, required
• Experience supporting large-scale logistics, transportation, distribution, warehousing, or supply chain operations, preferred
• Experience working with executive leadership, customers, regulatory agencies, and law enforcement partners, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.