Remote Knowledge Base Writer Jobs in Secaucus, NJ

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Role Overview:
Cisco is looking for a Content Writer to shape clear, consistent, on-brand storytelling across a wide range of formats and channels. In this role, you will translate complex technical and business topics into content that resonates with customers, partners, employees, and industry audiences alike. The ideal candidate is a versatile writer who can move fluidly between content formats and platforms.
Core Responsibilities:

• Write and edit content across multiple formats, including video scripts, blog posts, social media copy, executive talking points, presentations, and internal/external communications
• Maintain and evolve brand voice and style guidelines, ensuring consistency across teams and channels
• Follows copywriting best practices and understands audience behaviors and needs with ability to adapt and tailor content as needed
• Translate technical concepts (security, AI, networking, infrastructure) into accessible, audience-appropriate language
• Help create and maintain style guides to ensure content is consistent and clear
• Partner with communications and marketing teams to develop content supporting executive visibility and corporate storytelling initiatives
• Collaborate with designers, video producers, and subject matter experts to bring content to life across formats
• Review and edit content from other contributors to maintain quality and voice consistency
• Manage multiple concurrent projects and deadlines in a fast-paced, cross-functional environment
• Uphold Cisco's guiding principles and brand voice in all communications.

Qualifications:

• 8+ years of experience in a communications, media, content role. Experience writing for business or tech media highly desired
• Bachelor's degree in Communications, Marketing, Business, or related field; or equivalent work experience.
• Exceptional writer and storyteller who can persuade audiences to action; ability to connect with audiences with authentic and captivating copy
• Strong command of tone, voice, and editorial judgment, with the ability to adapt style to different channels and audiences without losing brand consistency
• Proficient in AI tools and able to use technology to reimagine processes and drive positive outcomes
• Strong project management skills with the ability to balance concurrent projects.
• Knowledge of Cisco's business, products, and culture is a plus.
• Able to share portfolio or writing samples

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.