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Remote Knowledge Base Writer Jobs in Portage, IN

Radicle Health

Technical Support Specialist

Chicago, IL · Remote

$55K - $65K/yr

Document solutions in the knowledge base. * Troubleshoot technical issues, escalating more complex ... Remote work stipend * Compensation: $55,000 - $65,000 * Location: Remote Salary ranges are ...

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

Develop and maintain a knowledge base of the evolving products and services Qualifications ... Excellent written and verbal communication skills

AO Globe Life

Veteran Benefits Representative

Chicago, IL · Remote

$80K - $120K/yr

Maintain an up-to-date knowledge base of our evolving products and services. * Review agreements ... Excellent written and verbal communication skills. * Ideal Candidate: * * A sharp individual with ...

AO Globe Life

Veteran Benefits Representative

Chicago, IL · Remote

$80K - $120K/yr

Maintain an up-to-date knowledge base of our evolving products and services. * Review agreements ... Excellent written and verbal communication skills. * Ideal Candidate: * * A sharp individual with ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Chicago, IL (Remote with preference for local candidates) Assignment Type: Long-Term Contract Pay ... Contribute to knowledge base documentation and support process improvements. Qualifications:

AO Globe Life

Veteran Benefits Representative

Chicago, IL · Remote

$80K - $120K/yr

Maintain an up-to-date knowledge base of our evolving products and services. * Review agreements ... Excellent written and verbal communication skills. * Ideal Candidate: * * A sharp individual with ...

AO Globe Life

Veteran Benefits Representative

Chicago, IL · Remote

$80K - $120K/yr

Maintain an up-to-date knowledge base of our evolving products and services. * Review agreements ... Excellent written and verbal communication skills. * Ideal Candidate: * * A sharp individual with ...

Altruist

Staff Back End Engineer, Trading

Chicago, IL · On-site +1

This role will be remote for candidates located in Chicago, IL or New York, NY with some expected ... You possess a strong knowledge base, the ability to discover the unknown, and are open to differing ...

Collectiv

Senior Power BI Consultant

Chicago, IL · On-site +1

... your knowledge base and skillsets. In your daily and weekly routine, you will be tasked with ... At Collectiv, your career thrives with a perfect blend of remote flexibility, growth potential, and ...

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All JobsKnowledge Base Writer JobsRemote Knowledge Base Writer JobsRemote Knowledge Base Writer Jobs in Portage, IN

Remote Knowledge Base Writer information

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How much do remote knowledge base writer jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for remote knowledge base writer in Portage, IN is $22.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $25.58 per hour, depending on experience, location, and employer.

What is a Remote Knowledge Base Writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

What are the key skills and qualifications needed to thrive as a Remote Knowledge Base Writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

How does a Remote Knowledge Base Writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.
What are popular job titles related to Remote Knowledge Base Writer jobs in Portage, IN? For Remote Knowledge Base Writer jobs in Portage, IN, the most frequently searched job titles are:
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Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in Portage, IN as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $46,347 per year, or $22.3 per hour.
Technical Support Specialist

Technical Support Specialist

Radicle Health

Chicago, IL • Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That's why we've built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.

At Radicle Health, you'll do meaningful work alongside people who genuinely care about our mission, our customers, and each other. Here, you're free to show up as your full self, celebrating wins, having fun, and knowing you're truly part of something bigger. You will have real ownership of your work and your contributions will have a direct impact on our success. We're invested in your growth because when you grow, so do we.

About the Job:

Radicle Health is looking for a Technical Support Specialist. In this role, you will be responsible for providing excellent customer service by resolving customer inquiries and troubleshooting product issues. This role ensures customer satisfaction through effective communication and collaboration with cross-functional teams. The Technical Support Specialist helps maintain a positive customer experience by ensuring prompt responses and high-quality resolutions.

Who you are:

  • Basic to intermediate scripting language capabilities (SQL, JavaScript, Domino, etc.)

  • Exhibit excellent verbal and written communication skills to effectively convey technical information to stakeholders.
  • Display strong problem-solving abilities, approaching challenges with creativity and a solution-oriented mindset.
  • Be adaptable and open to change, effectively managing shifting priorities and evolving business needs.
  • Show a strong customer focus, ensuring solutions deliver significant value and an exceptional user experience.

Required Experience:

  • 0-2 years of relevant experience in customer support or junior technical role

  • Studying for relevant certifications preferred but not required (such as scripting/Database basics, Cloud Fundamentals, SFDC, etc.)

What you'll be responsible for:

Customer Service and Issue Resolution:

  • Respond to customer inquiries via email and virtual meetings with professionalism and accuracy, ensuring timely resolutions to meet customer needs.

  • Resolve customer issues with product functionality, reporting, and integrations.

  • Write basic to intermediate scripting queries to investigate customer data problems.

  • Document solutions in the knowledge base.

  • Troubleshoot technical issues, escalating more complex cases to higher-level support or technical teams when necessary.
  • Communicate clearly and empathetically with customers, ensuring a positive experience by providing helpful and informative solutions

Knowledge Base and Documentation:

  • Update and maintain the customer support knowledge base with accurate solutions and troubleshooting guides for common issues.
  • Collaborate with internal teams to ensure customer facing documentation is always current, reflecting any new product features or changes.
  • Assist in improving self-service resources as needed, ensuring easy access to valuable information for customers.

Cross-Functional Collaboration:

  • Work with product, engineering, and customer success teams to escalate customer feedback and technical issues, contributing to product improvements.
  • Provide backup assistance for Engineering team in manual testing.
  • Act as a bridge between customers and internal teams to keep both sides informed about ongoing issues and solutions.

Performance and Process Improvement:

  • Regularly track and report on common customer issues, using insights to suggest process improvements that reduce recurring problems.
  • Participate in team meetings and feedback sessions to share learnings and improve overall team performance.
  • Stay up to date with product changes and customer support best practices to continually improve customer interactions.
  • Demonstrates willingness and ability to support colleagues on specific issues and knowledge sharing.

What we offer:

  • Unlimited PTO policy
  • Competitive medical, dental, and vision healthcare coverage
  • 401k matching
  • Paid holidays
  • Volunteer time off
  • Paid parental leave
  • Remote work stipend
  • Compensation: $55,000 - $65,000
  • Location: Remote

Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. More information about the salary range specific to your working location and other factors will be shared during the hiring process.

Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.