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Remote Knowledge Base Writer Jobs in Norfolk, VA

Orion ICS LLC

Remote Recruiter

Virginia Beach, VA · On-site +1

Attend base visits, job fairs, hiring conferences, or other functions: Participate in various ... Strong written and verbal communication skills, including interacting regularly with the external ...

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How much do remote knowledge base writer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote knowledge base writer in Norfolk, VA is $23.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $26.97 per hour, depending on experience, location, and employer.

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

What are popular job titles related to Remote Knowledge Base Writer jobs in Norfolk, VA?

For Remote Knowledge Base Writer jobs in Norfolk, VA, the most frequently searched job titles are:

What job categories do people searching Remote Knowledge Base Writer jobs in Norfolk, VA look for?

The top searched job categories for Remote Knowledge Base Writer jobs in Norfolk, VA are:

What cities near Norfolk, VA are hiring for Remote Knowledge Base Writer jobs?

Cities near Norfolk, VA with the most Remote Knowledge Base Writer job openings:

Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in Norfolk, VA as of August 2026, with employment types broken down into 71% Full Time, and 29% Temporary. Highlights an 100% Remote job distribution, with an average salary of $48,880 per year, or $23.5 per hour.

Financial Aid Counselor I

Regent University

Virginia Beach, VA • On-site, Remote

$40K - $42K/yr

Full-time

Medical, Life, Retirement

Re-posted 6 days ago

Regent University rating

7.7

Company rating: 7.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

260th of 619 rated colleges and universities

Job description

Financial Aid Counselor I

Apply now Job no: 50000366
Work type: Full time
Location: Virginia Beach
Categories: Staff & Administration

The Financial Aid Counselor I position will serve as an embedded representative directly supporting student-facing positions (inclusive of but not limited to Academic Advisors and Admissions Counselors). This position will field a high volume of internal contacts within a call center environment, in addition to engaging in direct contact with Regent University students as needed to resolve complex cases, escalated accounts, in support of new hire training experiences. The Financial Aid Counselor I serves as an expert in financial aid and payment plan options.

Work Location: Virginia Beach, VA (qualified candidates may be considered for remote work depending on location)

Salary: $40,000 - $42,000 annually

Essential duties:

  • Answer simple and complex financial aid questions accurately and efficiently. 
  • Maintain an expert level knowledge base on federal, state, institutional, and external award programs. 
  • Stay current on other programs and policies that are important to students, such as admissions protocol, financial aid, international admissions, military affairs, and student housing.
  • Provide extraordinary service to both internal and external customers within the organization. 
  • Successfully navigate internal organization structures in support of a 'one-stop-shop' student experience. 
  • Field a high volume of contacts relating to financial aid, payment plans, and account collections.
  • Coordinates and participates in financial aid events.

Qualifications:

  • Bachelor's Degree or commensurate higher education experience required

Candidates must have:

  • Excellent verbal and written communication skills
  • Strong leadership skills
  • Commitment to Regent's core values of Excellence, Innovation, and Integrity

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.

Benefits:

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.

Consideration will only be given to applications submitted directly through the Regent University career site located here https://careers.regent.edu/jobs/financial-aid-counselor-i-3071b535-8319-448d-88b6-cea959713e0a

Advertised: 27 Apr 2026 Eastern Daylight Time
Applications close: 31 Oct 2026 Eastern Daylight Time

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