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Remote Knowledge Base Writer Jobs in New London, CT

Legrand North America

Product Manager-REMOTE

New London, CT · On-site +1

$83K - $93K/yr

Knowledge of fiber optic, structured cabling or data center connectivity markets a plus. Skills ... Must have excellent verbal and written communications skills and be able to communicate effectively ...

First Citizens Bank

Lead Data Engineer

Carolina, RI · Remote

$157K - $223K/yr

Overview This is a remote role that may only be hired in the following location(s): North Carolina ... Requires in-depth knowledge and experience with System Life Cycle Development methodologies ...

First Citizens Bank

Lead Data Engineer

Carolina, RI · Remote

$157K - $223K/yr

Overview This is a remote role that may only be hired in the following location(s): North Carolina ... Requires in-depth knowledge and experience with System Life Cycle Development methodologies ...

Cayenta

(Remote) Application Consultant

Carolina, RI · Remote

Excellent communication skills, both written and verbal, across all levels of an organization, plus ... Knowledge of Customer Information System (CIS) processes and functionality, particularly in a ...

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How much do remote knowledge base writer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote knowledge base writer in New London, CT is $24.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $27.69 per hour, depending on experience, location, and employer.

What is a remote knowledge base writer?

A Remote Knowledge Base Writer is a professional who creates, edits, and maintains documentation and instructional content for a company’s knowledge base, all while working from a remote location. Their main goal is to make information easily accessible and understandable for users, customers, or internal teams. This role typically involves collaborating with subject matter experts, using content management systems, and ensuring that articles are accurate, clear, and up-to-date. Remote Knowledge Base Writers often work for tech companies, SaaS providers, or customer support teams that need comprehensive self-service resources.

How does a remote knowledge base writer typically collaborate with subject matter experts to ensure content accuracy?

Remote Knowledge Base Writers often work closely with subject matter experts (SMEs) through virtual meetings, emails, and collaboration tools to gather detailed and accurate information about products or services. They may schedule regular check-ins or request feedback on draft articles to ensure technical accuracy and clarity. Building strong communication and organizational skills is important, as coordinating across time zones and teams can be a challenge. This collaborative process not only improves the quality of documentation but also helps writers stay updated on product changes.

What are the key skills and qualifications needed to thrive as a remote knowledge base writer, and why are they important?

To thrive as a Remote Knowledge Base Writer, you need strong writing, editing, and research skills, typically supported by experience in technical writing or content creation. Familiarity with content management systems (CMS), knowledge base platforms such as Zendesk or Confluence, and basic HTML are often required. Attention to detail, self-motivation, and excellent communication skills are vital for producing clear, user-focused documentation while collaborating remotely. These abilities ensure the creation of accurate, accessible resources that enhance user experience and support organizational knowledge sharing.

What are popular job titles related to Remote Knowledge Base Writer jobs in New London, CT?

For Remote Knowledge Base Writer jobs in New London, CT, the most frequently searched job titles are:

What job categories do people searching Remote Knowledge Base Writer jobs in New London, CT look for?

The top searched job categories for Remote Knowledge Base Writer jobs in New London, CT are:

What cities near New London, CT are hiring for Remote Knowledge Base Writer jobs?

Cities near New London, CT with the most Remote Knowledge Base Writer job openings:

Remote Knowledge Base Writer jobs near you
Infographic showing various Remote Knowledge Base Writer job openings in New London, CT as of August 2026, with employment types broken down into 72% Full Time, and 28% Temporary. Highlights an 100% Remote job distribution, with an average salary of $50,204 per year, or $24.1 per hour.

Lead Software Engineer (Remote NC, FL, AZ, TX)

First Citizens Bank

Carolina, RI • Remote

$128K - $150K/yr

Full-time

Re-posted 6 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 174 rated banks

Job description

Overview

This is a remote role that may be hired in several markets across the United States. Priority given to those candidates located in North Carolina, Florida, Texas and Arizona.

This position is responsible for all phases of Software Development, from requirements definition to installation. Leads technical efforts in the Design, development, Deployment, Prod implementation, and maintenance of complex systems in Direct Bank technologies. Develops Dev test plans, software, and procedures that improve processing capabilities. Supports productions systems by resolving complicated issues and ensuring ongoing functionality. Serves as a technical expert and may provide a leadership role for less experienced associates in the work group.


Responsibilities & Qualifications

Duties & Responsibilities:

  • System Enhancement - Leads team efforts to evaluate and improve department systems, processes, and applications. Utilizes programming specifications to construct modules, develop testing methods, and assists with designing training materials. Designs and executes test plans to validate application functions. Designs modifications that fit within existing system architecture.
  • Business Support - Provides technical support to production systems by addressing complex issues, anticipating maintenance requirements, and ensuring functionality for end user needs. Develops technical solutions to unique system problems. Leads major projects, delegates tasks, and ensures quality results.
  • Technical Expertise - Utilizes expertise to mentor and train associates within the work group. Participates in special projects and meetings as needed to convey critical technical insight. Serves as a technical resource for management, associates, and business units.
  • Data Analysis - Collects data related to user requests and determines scope, time estimates, and system impacts. Inspects business specifications, programming specifications, coding, test plans, documentation, and implementation plans for accuracy.
  • Provides 24/7 on call rotations


Qualifications:

Bachelor's Degree and 6 years of experience in Software application development and maintenance

OR

High School Diploma or GED and 10 years of experience in Software application development and maintenance

 

Preferred Qualifications:

  • Implement and manage REST APIs for application integration and communication.
  • Integrate identity and access management solutions, specifically OKTA, for SSO and SAML authentication.
  • Hands-on experience with Microservice design and API, and Knowledge working with ESB Platform (Mule, Tibco)
  • Collaborate with cross-functional teams to gather requirements and ensure integration aligns with business needs.
  • Troubleshoot and resolve issues related to middleware, API integration, and authentication.
  • Work with development teams to ensure best practices in middleware design, security, and performance.
  • Advanced experience with Azure DevOps or similar code repository system,
  • Advanced experience with ServiceNow or other information technology service ticketing systems,
  • Proven ability to resolve conflicting situations, in order to move process and people forward,
  • Ability to be on call 24 hours a day, 7 days a week, on a rotating basis,
  • In depth knowledge and experience with System Life Cycle Development methodologies such as Waterfall and Agile
  • Experience with programming languages such as Java, Sprint Boot , SQL Scripting and Powershell Scripting
  • Current contractor/contingent worker for First Citizens Bank

Additional Information

#LI-JM1

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting has been extended until September 25, 2026.

If hired in North Carolina, the base pay for this position is generally between $128,413 and $150,000.  Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

#LI-JM1

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting has been extended until September 25, 2026.

If hired in North Carolina, the base pay for this position is generally between $128,413 and $150,000.  Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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