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Remote Jenzabar Jobs (NOW HIRING)

Jenzabar

Cloud Administrator

$50K - $64K/yr

Microsoft Server administration experience (DNS, DHCP, Active Directory, IIS, Remote Desktop ... Jenzabar does not sponsor applicants for work visas. Electronic Monitoring Notice: Job applicants ...

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Remote Jenzabar information

What is the difference between Remote Jenzabar vs Remote Jenzabar Support Specialist?

AspectRemote JenzabarRemote Jenzabar Support Specialist
CredentialsTypically requires familiarity with Jenzabar software, basic IT skillsRequires specific knowledge of Jenzabar platforms, customer service skills
Work EnvironmentRemote, often in higher education or administrative settingsRemote, focused on technical support and client interaction
Employer & IndustryEducational institutions, colleges, universitiesEducational institutions, software vendors, support teams
Search & Comparison IntentUnderstanding roles involving Jenzabar softwareLooking for technical support or customer service roles in Jenzabar

Remote Jenzabar roles generally involve managing or implementing Jenzabar software, while Remote Jenzabar Support Specialists focus on providing technical support and customer assistance. Both positions require familiarity with Jenzabar platforms but differ in responsibilities and skill emphasis.

What are the key skills and qualifications needed to thrive as a Remote Jenzabar Specialist, and why are they important?

To thrive as a Remote Jenzabar Specialist, you need strong knowledge of higher education administration processes, experience with Jenzabar software platforms, and typically a bachelor’s degree in information systems or a related field. Familiarity with Jenzabar modules (such as EX or CX), SQL databases, and reporting tools like Crystal Reports is usually required, along with any relevant Jenzabar certifications. Excellent problem-solving, communication, and self-management skills are crucial for remote collaboration and supporting users effectively. These competencies ensure efficient system management, effective user support, and the smooth operation of institutional processes in a distributed work environment.

What is a Remote Jenzabar job?

A Remote Jenzabar job involves working with the Jenzabar software platform—commonly used in higher education institutions—while performing all duties remotely rather than on-site. Employees in these roles may provide technical support, database administration, implementation, or customization of Jenzabar systems. They often collaborate with campus staff and IT teams to ensure the software meets institutional needs, resolve issues, and optimize processes. Remote Jenzabar professionals need strong knowledge of the software, communication skills, and the ability to work independently from any location.

What are some common challenges faced by professionals working remotely with the Jenzabar system, and how can they be addressed?

Remote Jenzabar professionals often encounter challenges such as maintaining clear communication with campus stakeholders, troubleshooting system issues without on-site access, and managing time across different projects. To address these, it’s important to leverage collaboration tools, establish regular check-ins with team members, and document all changes thoroughly. Staying proactive in learning updates to the Jenzabar platform and participating in virtual user groups can also help overcome technical and communication barriers.
Cloud Administrator

Cloud Administrator

Jenzabar

Remote

$50K - $64K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

As a Cloud Administrator, you will be responsible for managing and supporting cloud environments with a focus on more complex troubleshooting, upgrade ownership, and process improvement. You will work independently on technical tasks, lead small initiatives, and collaborate with cross-functional teams to ensure optimal performance and reliability of cloud systems.
Key Responsibilities
  • Monitor system health and respond to alerts and incidents
  • Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting
  • Lead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis)
  • Support SSL/Cloudflare operations, including automation and renewal tracking
  • Coordinate with internal and external stakeholders for upgrade planning and execution
  • Analyze recurring issues and propose process improvements or automation
  • Document upgrade procedures and contribute to operational runbooks
  • Support legacy systems (CX Clients, JICS/JFA) and ensure smooth transitions
  • Collaborate with Cloud Services teams on escalated issues and root cause analysis
  • Perform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadership
  • Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
  • Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight

Qualifications
  • Ability to work 2nd shift EST hours (start at 1:00pm EST)
  • 2-3 years of experience in cloud operations or technical support
  • Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud Platform)
  • Microsoft Server administration experience (DNS, DHCP, Active Directory, IIS, Remote Desktop Services)
  • Understanding of networking fundamentals
  • Proficiency in basic scripting or automation tools (e.g., PowerShell, Bash) to improve operational efficiency
  • Ability to follow documented procedures and clearly document troubleshooting steps and escalations
  • Strong verbal and written communication skills and the ability to work collaboratively in a team-oriented environment
  • Willingness to learn new tools, platforms, and technologies in a fast-paced environment
  • Experience working withing a ticketing systems, support workflows and ticket escalation
  • Demonstrated understanding of system security, data privacy, and responsible access practices

The pay range for this position is $50,000-$64,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
Benefits
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.
Electronic Monitoring Notice:
Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company-owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.

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