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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title:Senior Software Engineer

Department & Team:Genesys Cloud CX and Core Services, Core AI Team

Job Reports to:Joe Fruland

Job Summary

As aSenior Software Engineer, you will be responsible for the development ofcomponents and servicesthat form Genesys'core AI platform-shared backend capabilities that help development teams quickly implement and test their LLM powered features, integrate withAWS Bedrock, and provide enterprise-grade resiliency. You will work with a team based out of Indianapolis in a fast-paced environment where weiterate quickly, harden production paths, andexperiment responsiblywith new AI features.

Major Responsibilities / Activities

• Contribute tomicroservices(Java/Spring Boot) that power AI innovation across teams.
• Design and implementfeatures through agile practices (chartering, story mapping, backlog refinement, stand-ups).
• Integrate with AWS(Bedrock Runtime, DynamoDB, IAM-aligned client usage) and keep integrationstestable and observable.
• Work withproduct managementand other engineering teams tofix production issues, clarify requirements, and evolvepublic and private contracts(REST/OpenAPI).
• Write unit and integration tests; keep builds green (including coverage and integration-test gates).
• See features through deploymentinto production (config, rollout, and post-release monitoring as applicable).
• Adhere to theGenesys Code of Business Conduct and Ethics.

Minimum Requirements

• Experience withsoftware engineering in Java(or comparable strength in another backend language with willingness to work primarily in Java on this team).
• Experience writingunit tests and integration tests.
• Experience withsynchronization and consistencypatterns instateless distributed systems(caching, idempotency, concurrency basics).
• Demonstrable understanding ofscalability and availabilityin distributed systems.
• Experience withLinuxoperating environments.
• Goodverbal and writtencommunication skills.
• Bachelor's degreein Computer Science orrelated work experience.
• Source control(Git / Bitbucket, etc.).

The ideal candidate would also have experience with:

• Spring Framework(Boot, Web, validation, testing).
• Experience using AI coding tools (Cursor, Kiro, etc.)
• MavenandCI(e.g. Jenkins or equivalent).
• Amazon Web Services(e.g.Bedrock,DynamoDB, EC2, Lambda, S3, SQS, ElastiCache).
• RESTAPIs andserver-sent events (SSE)or reactive streaming for long-lived HTTP responses.

Work Context

• Communicates regularly with colleagues and management.
• Legally eligible to work in the U.S.
• Based in or willing to work from Indianapolisas defined by team hybrid/on-site expectations.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.