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Remote It Support Jobs in Berkeley, CA (NOW HIRING)

Definitive Networks, Inc.

IT Technician

Pleasanton, CA · On-site +1

$75K - $90K/yr

... remote and hands-on technical support to clients, researching and identifying solutions to issues, diagnosing and troubleshooting technical problems, and maintaining detailed logs of all interactions ...

Instacart

Manager, IT Operations

San Francisco, CA · On-site +1

This role is part of the IT Operations and Services team which includes IT Support, IT AV, IT Operations, and IT Executive Support. You will be working closely with the People, Talent, and Finance ...

We Vote

IT System Support Technician

Oakland, CA · On-site +1

$24.75 - $34/hr

We're 100% volunteer-powered and fully remote, proving that passionate people can create extraordinary impact. For more information, view The Role of the IT System Support Technician Within WeVote ...

Human Interest

Sr IT Systems Specialist

San Francisco, CA · On-site +1

$133K - $161K/yr

Document support tasks and create processes when needed in order to keep the IT team on the same ... being remote * This is a full time position 40 hours a week Please feel free to apply to this ...

Ross Stores, Inc

Analyst, IT Applications

Dublin, CA · Remote

$81K - $136K/yr

The Applications Analyst role focuses on developing and supporting data ingestion workflows using ... This position may be performed remotely anywhere within the United States. #LI-Remote SUPERVISORY ...

Substack

IT Systems Administrator

San Francisco, CA · Remote

$120K - $160K/yr

Partner with our Systems Team to support SOC 2 compliance efforts * Help implement and manage our ... in a corporate IT or systems administration role, ideally at a tech company * Hands-on Okta ...

Mercury

Senior IT Auditor

San Francisco, CA · On-site +1

$132K - $165K/yr

To contribute to this effort, we're looking to hire a Senior IT Auditor to support the efforts of our Internal Audit function at Mercury in the execution of our audit plan. You'll help drive audits ...

Vercel

IT Systems Engineer

San Francisco, CA · On-site +1

$116K - $174K/yr

Whether you're building our products, supporting our customers, growing our community, or shaping our story, you'll help define what comes next. About the Role: We're hiring an IT Systems Engineer to ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Berkeley, CA

Remote It Support information

See Berkeley, CA salary details

$17

$30

$45

How much do remote it support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote it support in Berkeley, CA is $30.69, according to ZipRecruiter salary data. Most workers in this role earn between $25.29 and $34.71 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What job categories do people searching Remote It Support jobs in Berkeley, CA look for?

The top searched job categories for Remote It Support jobs in Berkeley, CA are:

What cities near Berkeley, CA are hiring for Remote It Support jobs?

Cities near Berkeley, CA with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Berkeley, CA as of August 2026, with employment types broken down into 76% Full Time, 11% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $63,845 per year, or $30.7 per hour.

IT Technician

Pleasanton, CA • On-site, Remote

Definitive Networks, Inc.
See more jobs at Definitive Networks, Inc.external

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Are you passionate about technology and providing top-notch IT support? Look no further! Definitive Networks (DNI) is seeking an enthusiastic IT Technician to join our team. As a leading professional information technology consulting firm based in Pleasanton, we specialize in network design, cybersecurity, systems implementation, and fully managed IT support services. With clients throughout the Bay Area, DNI is committed to delivering exceptional customer service and ensuring our clients' technology needs are met. Join our talented team and take part in exciting projects, troubleshooting, and providing outstanding IT solutions!

In this role, you will be responsible for providing remote and hands-on technical support to clients, researching and identifying solutions to issues, diagnosing and troubleshooting technical problems, and maintaining detailed logs of all interactions within our Helpdesk and Project Management System. Additionally, you will have the opportunity to participate in various projects, including desktop rollouts, cloud and server builds/migrations, and network enhancements.

We are seeking candidates with a solid understanding of Windows 10 and Windows Server OS (2012 - 2022), and experience with Office 365 and networking fundamentals. Industry certifications like A+, Network+, or Security+, are also highly desirable.

Aside from technical skills, we emphasize strong business skills in our team members. Effective communication skills, both technical and non-technical, are essential to explain complex issues to clients in plain English. Excellent time management, professionalism, and the ability to work remotely and onsite while managing your own workload are crucial. We value individuals who are detail-oriented, proactive, and eager to learn and progress in their careers.

This full-time position offers a competitive salary ranging from $75,000 to $90,000 per year, depending on experience, and includes a quarterly bonus opportunity. We also offer a 4/10 schedule with a rotating day off, and the option to join our on-call team with additional compensation. If you're ready to take your IT career to the next level and work with a dynamic team, apply now.

Requirements

  • Good understanding of Windows 10 and Windows Server OS (2012 - 2022)
  • Experience with Active Directory domain environments
  • Proficiency in Office 365 (Azure, Intune, Exchange, One Drive)
  • Knowledge of networking fundamentals
  • Industry certifications a plus: A+, Network+, Security+
  • Excellent technical and non-technical communication skills
  • Effective time management and ability to work remotely and onsite
  • Detail-oriented, proactive, and eager to learn and progress

Benefits

  • Fully covered medical, dental, vision and life insurance benefits for you and your family. On day one.
  • 15 PTO Days, plus an additional day on each anniversary
  • 8 Paid Holidays
  • 401(k) with 4% match and immediate vesting
  • Tuition reimbursement on approved programs
  • Paid time for training and certifications

Apply