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Remote It Support Jobs in Austin, AR (NOW HIRING)

Varsity Tutors

CompTIA A+ Tutor

Conway, AR · Remote

$25 - $40/hr

Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers. * Strategic Test-Taking ...

World Wide Technology

Project Coordinator

Conway, AR · Remote

$24.81 - $31.01/hr

Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... Experience supporting external customers in a professional services and/or managed services ...

World Wide Technology

Project Coordinator

Little Rock, AR · Remote

$24.81 - $31.01/hr

Remote - Nationwide, United States Project Coordinator, IT Infrastructure Why WWT? At World Wide ... Experience supporting external customers in a professional services and/or managed services ...

Cisco

Software Security Lead (Remote)

Little Rock, AR · Remote

The application window is expected to close on: 10/01/2026 This is a remote role and work may be ... It also means advising and influencing across Product Management, Engineering, IT/Enterprise ...

Cisco

Software Security Lead (Remote)

Little Rock, AR · Remote

The application window is expected to close on: 10/01/2026 This is a remote role and work may be ... It also means advising and influencing across Product Management, Engineering, IT/Enterprise ...

C4 Technical Services

Be Seen First

Member Services Specialist - Remote

Little Rock, AR · Remote

$18/hr

Company Description C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting ... We support contract, contract-to-hire, and permanent placement models -- allowing you to build the ...

TEKsystems

Remote IP Network Engineer I

Little Rock, AR · Remote

$35 - $42/hr

What You'll Do * Support the implementation, maintenance, and operation of IP/MPLS network ... Associate's or Bachelor's degree in Computer Science, Information Technology, Engineering, or a ...

Arkansas Blue Cross

Auditor

Little Rock, AR · On-site +1

... information systems and technology, and regulatory compliance. This role evaluate the adequacy and ... Performs non-audit projects, such as year-end Internal Control Assertion, external audit support ...

Avery Dennison

Senior Project Leader

Little Rock, AR · On-site +1

Otherwise, this role is remote. Qualifications * Project Administration: Uses work management ... and supporting the Helpdesk issue management process in Workfront. * Reporting & IT Process ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Austin, AR

Remote It Support information

See Austin, AR salary details

$12

$21

$31

How much do remote it support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote it support in Austin, AR is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $24.04 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What cities near Austin, AR are hiring for Remote It Support jobs?

Cities near Austin, AR with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Austin, AR as of August 2026, with employment types broken down into 81% Full Time, 4% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,149 per year, or $21.2 per hour.

Senior Project Engineer - MSP/IT Infrastructure (Remote, work from home)

Aris Search

Little Rock, AR • On-site, Remote

$104K - $141K/yr

Full-time

Posted 21 days ago

Key responsibilities

  • Lead IT infrastructure projects from initial technical discovery through successful completion

  • Meet with clients to understand business requirements, technical problems, existing infrastructure and desired outcomes

  • Personally perform hands-on project engineering and implementation

Job description

Company Description
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
Job Description
Senior Project Engineer - MSP / IT Infrastructure
Remote / Work From Home
$90,000-$95,000 + Benefits
Occasional Travel to Southern California / Los Angeles County
We are recruiting for a Senior Project Engineer opportunity with an established managed IT services company that has been serving small and midsized businesses for more than 25 years.
This is a hands-on technical position for an experienced MSP infrastructure engineer who enjoys owning projects from beginning to end.
This is not a traditional Project Manager role.
You will work directly with clients to understand their technical needs, evaluate existing environments, help scope and design infrastructure projects, build an organized implementation plan and then personally perform much of the engineering work required to successfully complete those projects.
Depending on the size of the engagement, you may also coordinate other engineers and technicians, but you will remain technically involved and accountable for the successful delivery of the solution.
The ideal candidate is the type of senior MSP engineer who can walk into a client environment, understand what is there, determine what needs to change, develop the technical approach and then get the work done.
What You'll Be Doing
  • Lead IT infrastructure projects from initial technical discovery through successful completion
  • Meet with clients to understand business requirements, technical problems, existing infrastructure and desired outcomes
  • Assess client environments and help develop appropriate technical solutions
  • Scope project requirements including equipment, licensing, engineering effort, dependencies and implementation needs
  • Translate approved scopes of work into organized technical implementation plans
  • Personally perform hands-on project engineering and implementation
  • Build, configure, migrate and upgrade Windows Server environments
  • Deploy and migrate Active Directory domains, domain controllers, Group Policy, DNS and DHCP
  • Design and implement Microsoft 365 and Azure solutions
  • Deploy and manage Hyper-V and VMware virtual environments
  • Configure and replace firewalls, routers, switches, wireless infrastructure and VPNs
  • Perform network and infrastructure refresh projects
  • Lead server migrations, cloud migrations, Microsoft 365 implementations and other client infrastructure projects
  • Develop migration, cutover, testing and rollback plans
  • Coordinate vendors, client contacts and internal technical resources when necessary
  • Troubleshoot technical problems that arise during project implementation
  • Validate completed work through testing and quality assurance
  • Maintain accurate technical documentation, configurations, diagrams and project records
  • Deliver completed environments to support teams with a clean and organized handoff
  • Manage multiple projects and priorities across different client environments

What We're Looking For
  • 5+ years of hands-on IT infrastructure experience in an MSP or IT consulting environment
  • Strong Windows Server administration and engineering experience
  • Strong Active Directory, Group Policy, DNS and DHCP experience
  • Experience building and migrating Windows Server and Active Directory environments
  • Strong Microsoft 365 administration and migration experience
  • Hands-on Microsoft Azure experience
  • Strong networking fundamentals including TCP/IP, VLANs, routing, switching and VPNs
  • Experience configuring and deploying business-class firewalls
  • Experience with Hyper-V and/or VMware ESXi
  • Experience designing, scoping and implementing infrastructure projects for SMB clients
  • Ability to independently evaluate an existing client environment and determine an appropriate technical solution
  • Ability to estimate technical requirements, identify dependencies and develop an organized implementation approach
  • Strong troubleshooting ability across server, cloud and network environments
  • Ability to communicate technical recommendations clearly to both technical and non-technical clients
  • Strong documentation, organization and time-management skills
  • Ability to work independently without constant supervision

Particularly Relevant Project Experience
We are especially interested in candidates who have personally led and implemented projects involving:
  • Windows Server replacements and migrations
  • Active Directory and domain migrations
  • Microsoft 365 migrations and tenant implementations
  • Azure infrastructure projects
  • VMware and Hyper-V deployments or migrations
  • Firewall and network replacements
  • Office moves and infrastructure refreshes
  • Backup and disaster recovery implementations
  • New client infrastructure deployments
  • Multi-site network projects

Helpful Experience
Experience with any of the following is helpful but not required:
  • HaloPSA
  • Kaseya
  • NinjaOne
  • Hudu
  • IT Glue
  • ConnectWise
  • Datto

Why Consider This Opportunity?
This company has been serving businesses for more than 25 years and has built an unusually stable employee and client base.
The company places a strong emphasis on autonomy, work-life balance, mature operating processes and long-term employee retention.
Additional highlights include:
  • Remote work
  • Comprehensive benefits
  • Very low employee turnover
  • Long-term client relationships
  • Mature technical processes and documentation
  • Dedicated support teams handling ongoing day-to-day client support
  • 24/7/365 technical coverage
  • Minimal micromanagement
  • Significant autonomy over your work
  • Long-term career opportunity with an established MSP

Compensation and Travel
The salary range for this position is $90,000-$95,000, depending on experience, plus a comprehensive benefits package.
This is a remote, work-from-home position.
Candidates must be willing and able to travel to Southern California / Los Angeles County for initial training and approximately 1-2 times per year thereafter for company meetings or other business needs.
If you are an experienced MSP engineer who enjoys owning technical projects from discovery and design through implementation and completion, we would like to hear from you.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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