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Remote It Support Jobs in Vermont (NOW HIRING)

Mach7 Technologies

Sales General Opening

Burlington, VT · On-site +1

$13.75 - $18.75/hr

We love people who live near the fun, and for the right person, we're open to remote. If this ... S -- Everyone Sells Not just Sales--Engineering, Product, Support, Finance, IT. We align behind ...

Open Approach

General Application

Burlington, VT · On-site +1

Burlington, VT | Hybrid or Remote Considered Based on Role WHO WE ARE Open Approach is a values ... We deliver exceptional managed technology and phenomenal client support to organizations across New ...

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All JobsIt Support JobsRemote It Support JobsRemote It Support Jobs in Vermont

Remote It Support information

See Vermont salary details

$15

$26

$39

How much do remote it support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote it support in Vermont is $26.65, according to ZipRecruiter salary data. Most workers in this role earn between $21.97 and $30.14 per hour, depending on experience, location, and employer.

What is a remote IT support specialist?

A Remote IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees over the internet or phone, rather than in person. They help resolve software, hardware, network, and other IT-related issues remotely by using tools that allow them to access computers and systems from afar. This role is essential for businesses with distributed teams or customers, ensuring that technical problems are addressed quickly and efficiently without the need for on-site visits.

What are the key skills and qualifications needed to thrive as a remote IT support professional?

To thrive as a Remote IT Support professional, you need strong troubleshooting abilities, a solid understanding of operating systems and networking, and often a relevant certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with remote desktop tools, ticketing systems, and cybersecurity protocols is typically required. Excellent communication, patience, and problem-solving skills set standout professionals apart in this role. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the maintenance of secure and reliable IT systems.

What are some common challenges faced by remote IT support specialists and how can they be addressed?

Remote IT Support specialists often face challenges such as troubleshooting issues without physical access to devices, communicating complex technical concepts clearly to users, and managing multiple support tickets simultaneously. To overcome these, it's important to utilize reliable remote access tools, maintain clear and empathetic communication with clients, and develop strong organizational skills for effective ticket management. Proactively documenting solutions and collaborating with other IT team members can also help streamline support and reduce recurring issues.

What is the difference between Remote It Support vs Remote Network Technician?

AspectRemote It SupportRemote Network Technician
CertificationsCompTIA A+, Microsoft Certified, Network+Cisco CCNA, CompTIA Network+
Work EnvironmentHelp desk, troubleshooting end-user issues, remote supportNetwork infrastructure, configuring routers/switches, remote network monitoring
Industry UsageIT service providers, tech support companies, internal IT teamsTelecommunications, enterprise networks, data centers

Remote It Support and Remote Network Technician roles share certifications like CompTIA A+ and Network+, but differ mainly in focus. Remote It Support handles end-user issues and software troubleshooting, while Remote Network Technicians focus on network infrastructure and hardware. Both roles are vital in IT, often working remotely for tech companies or internal IT departments, but they serve different technical needs within organizations.

Can I work remotely as a remote IT support?

Yes, remote IT support roles are common and often involve troubleshooting, remote desktop tools, and communication skills. Many companies offer remote positions that require technical knowledge, certifications, and the ability to work independently from home.

How much does remote IT support pay?

Remote IT support technicians typically earn between $40,000 and $70,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level roles may start around $35,000, while experienced professionals with certifications like CompTIA A+ or Network+ can earn higher salaries. Compensation can also vary based on the employer and geographic location of the company or client base, even for remote positions.

What is the best remote IT support job to work remotely?

Remote IT support jobs typically include roles such as help desk technician, technical support specialist, or remote support analyst. These positions often require strong troubleshooting skills, knowledge of remote management tools, and certifications like CompTIA A+ or Network+; they usually offer flexible schedules and can be performed from home with minimal on-site requirements.

What are the most commonly searched types of It Support jobs in Vermont?

The most popular types of It Support jobs in Vermont are:

What are popular job titles related to Remote It Support jobs in Vermont?

For Remote It Support jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching Remote It Support jobs in Vermont look for?

The top searched job categories for Remote It Support jobs in Vermont are:

What cities in Vermont are hiring for Remote It Support jobs?

Cities in Vermont with the most Remote It Support job openings:

Remote It Support jobs near you
Infographic showing various Remote It Support job openings in Vermont as of August 2026, with employment types broken down into 79% Full Time, 9% Part Time, and 12% Contract. Highlights an 100% Remote job distribution, with an average salary of $55,441 per year, or $26.7 per hour.

Enterprise Support Engineer II

Burlington, VT • Remote

ConnexPay
51 - 200 employees
Learn more about ConnexPayexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Company: ConnexPay
Location: Remote – U.S.-Based | Atlanta, GA | Dallas, TX
Job Type: Full-Time
Reports To: VP of IT Operations
About ConnexPay:
Founded in 2017, ConnexPay is a payments technology company transforming modern e-commerce by bringing PayIns and PayOuts together on a single global platform.
Our technology enables businesses to manage B2B payment needs—including payment acceptance, fraud management, and supplier payments—through one integrated solution. ConnexPay supports a wide range of industries and payment use cases, including global travel, ticketing, insurance and warranty claims, loyalty and rewards, media, and advertising.
At ConnexPay, our culture is built around employee engagement, customer satisfaction, collaboration, and open communication. We believe behaviors drive culture, and culture drives results. We work as one team with a shared commitment to our customers and each other.
 

About the Opportunity:
ConnexPay is seeking an experienced Enterprise Support Engineer II to provide advanced technical support across our enterprise environment.
This is a hands-on Level II support position for an experienced technical professional who can troubleshoot complex hardware, software, Microsoft 365, networking, operating system, and enterprise application issues while also serving as a resource and mentor to Level I support engineers.
The Enterprise Support Engineer II will help improve support processes, analyze ticket trends, manage technical equipment inventory, coordinate support coverage, train users, and collaborate with teams throughout the organization.
This position requires a combination of strong technical troubleshooting skills, excellent communication, independent problem-solving, and the ability to mentor less-experienced support team members.
 

Key Responsibilities:

  • Provide Level II technical support for complex issues involving enterprise software, hardware, operating systems, networking, and business applications.
  • Troubleshoot and resolve escalated support tickets while maintaining timely and professional communication with users.
  • Provide technical guidance and mentorship to Level I Enterprise Support Engineers.
  • Share technical knowledge and best practices related to ConnexPay systems and support procedures.
  • Design, build, and maintain an effective technical equipment and hardware inventory system.
  • Help coordinate support schedules to maintain appropriate coverage during peak periods and critical incidents.
  • Develop, document, and implement technical support processes and best practices to improve response and resolution times.
  • Analyze support tickets, recurring technical issues, and user feedback to identify trends and opportunities for improvement.
  • Recommend and help implement solutions that reduce recurring issues and improve the overall support experience.
  • Collaborate cross-functionally with Sales, Finance, Marketing, Development, and other teams to understand technical requirements and support business needs.
  • Conduct one-on-one training sessions for employees and users on new systems, applications, processes, and updates.
  • Develop reports and monitor key performance indicators (KPIs) related to support efficiency and effectiveness.
  • Maintain accurate documentation of technical issues, solutions, procedures, and system information.
  • Stay current on emerging technologies, enterprise IT practices, and industry trends.

Required Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum of 5 years of professional experience in technical support, systems engineering, enterprise IT support, or a closely related role.
  • Hands-on Microsoft 365 experience and knowledge required.
  • Demonstrated experience troubleshooting complex technical issues in an enterprise environment.
  • Strong knowledge of networking concepts, operating systems, hardware, and enterprise applications.
  • Experience working with technical support ticketing systems and remote support tools.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to explain technical information clearly to both technical and non-technical users.
  • Ability to work independently, prioritize multiple issues, and operate effectively in a fast-paced environment.
  • Ability to collaborate effectively across departments and technical teams.
  • Experience mentoring, assisting, or providing technical guidance to junior support professionals.

Preferred Qualifications:  

The following experience is a plus:

  • Atlassian software suite
  • Microsoft Azure services
  • ITIL certification
  • CompTIA certification
  • Microsoft professional certifications
  • Experience developing or improving enterprise IT support processes
  • Experience tracking support KPIs and analyzing ticket trends

Benefits & Perks:  

ConnexPay offers a competitive compensation and benefits package, including:

  • Unlimited PTO – Flexibility to take time away when needed without a predetermined number of PTO days.
  • 401(k) with company match – Immediate eligibility to participate in the company retirement plan.
  • Medical, dental, and vision insurance options
  • Company-paid life and AD&D insurance
  • Flexible work environment – Work remotely from a U.S.-based home or from our Atlanta or Dallas offices.
  • Autonomy and ownership – Independence and responsibility within your role.
  • Career growth opportunities – Opportunities to advance as ConnexPay continues to scale and grow.

Equal Employment Opportunity:  

ConnexPay is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.