It is not designed to contain or be interpreted as a comprehensive inventory of all duties ... Managing Relationships * Managing Work * Problem Solving & Decision Making Equivalent combination ...
It is not designed to contain or be interpreted as a comprehensive inventory of all duties ... Managing Relationships * Managing Work * Problem Solving & Decision Making Equivalent combination ...
It is not designed to contain or be interpreted as a comprehensive inventory of all duties ... Managing Relationships * Managing Work * Problem Solving & Decision Making Equivalent combination ...
It is not designed to contain or be interpreted as a comprehensive inventory of all duties ... Managing Relationships * Managing Work * Problem Solving & Decision Making Equivalent combination ...
Account Specialist - Virtual/Remote - Tuscaloosa/Birmingham, AL Area Candidates Preferred
Adamsville, AL · On-site +1
$14 - $19.25/hr
Demonstrate strong communication, planning, organizational, time management, problem solving and ... Must be able to handle and work physical inventory; required to lift up to 25 lbs or greater with ...
Account Specialist - Virtual/Remote - Tuscaloosa/Birmingham, AL Area Candidates Preferred
Adamsville, AL · On-site +1
$14 - $19.25/hr
Demonstrate strong communication, planning, organizational, time management, problem solving and ... Must be able to handle and work physical inventory; required to lift up to 25 lbs or greater with ...
SURFACE MAINTENANCE REPAIRER (T32)
Montgomery, AL · On-site +1
$25.49 - $29.74/hr
... or management policies. (2) Performs limited diagnoses to determine the cause of mechanical ... remote locations that can be accomplished by removing, cleaning, reinstalling, or replacing ...
SURFACE MAINTENANCE REPAIRER (T32)
Montgomery, AL · On-site +1
$25.49 - $29.74/hr
... or management policies. (2) Performs limited diagnoses to determine the cause of mechanical ... remote locations that can be accomplished by removing, cleaning, reinstalling, or replacing ...
SURFACE MAINTENANCE REPAIRER (T32)
Alexandria, AL · On-site +1
$27 - $31.51/hr
... or management policies. (2) Performs limited diagnoses to determine the cause of mechanical ... remote locations that can be accomplished by removing, cleaning, reinstalling, or replacing ...
SURFACE MAINTENANCE REPAIRER (T32)
Alexandria, AL · On-site +1
$27 - $31.51/hr
... or management policies. (2) Performs limited diagnoses to determine the cause of mechanical ... remote locations that can be accomplished by removing, cleaning, reinstalling, or replacing ...
$75K - $85K/yr
United States (Remote) Interested applicants must reside in one of the following approved states ... Lead budgeting, forecasting, and performance management for Global Brand Marketing across UGG and ...
$75K - $85K/yr
United States (Remote) Interested applicants must reside in one of the following approved states ... Lead budgeting, forecasting, and performance management for Global Brand Marketing across UGG and ...
Remote Inventory Management information
What is a Remote Inventory Management job?
What are the key skills and qualifications needed to thrive in the Remote Inventory Management position, and why are they important?
What are the typical daily responsibilities for someone working in Remote Inventory Management?

Full-time
Posted 17 days ago
Job description
The Technical Support Representative is responsible for rendering knowledgeable assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues related to multiple product types.
This position will serve our Water Heating Division, located in Montgomery, AL.
- Listening to Understand - Open mind, learning from others, accepting feedback, embracing the objective
- Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
- Thinking Creatively - Applying creativity, seeking improvements, understanding from the customers' lens
- Acting with Responsibility - Owning decisions and actions, acting with integrity, embracing accountability
High school diploma or general education degree (GED)
Customer Facing work experience
Basic troubleshooting experience
Basic Computer Data Entry Skills (Will be Assessed)
Two years of experience as a Technical Support Rep I. Equivalent experience in a related field, equivalent applicable training, or combination of all may substitute above requirement.
Meets basic required skills, knowledge, and abilities of Technical Support Rep I
Ability to read, write, and comprehend technical instructions, short correspondence, and memos
Ability to carry out instructions furnished in written, oral, or technical diagram form
Ability to understand basic wiring diagrams
Ability to prioritize multiple tasks and deal with numerous interruptions
Completed Career Path Development process for a Technical Support Rep II, or equivalent experience
Received "Meets Standards" in all areas of their most recent employee review as a Technical Support Rep I
Demonstrated ability to work well with others in a team environment
Able to work weekends, staggered shifts, and holidays
History of regular and consistent attendance at work
HOW TO STAND OUT
Field experience servicing either electric or gas appliances--water heaters
Customer service related experience in a call center providing technical support
Bilingual in French/English or Spanish/English
Attention to detail
Continuous learning
Standardized work
As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
- Adapting
- Business Understanding
- Collaborating
- Communicating Effectively
- Continuously Improving
- Customer-Orientation
- Developing Self
- Focusing on Results
- Influencing
- Managing Relationships
- Managing Work
- Problem Solving & Decision Making
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
#LI-EM1
#LI-remote
Exhibit a high level of customer service diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers.
Understand technical product specifications and water heater fundamentals for multiple product types and be able to communicate this information to the caller. *
Understand product operation for multiple product types and communicate this information to callers.
Provide verbal and written technical assistance to customers having product service, installation, repair and general product questions for multiple product types. Record and document problems and resolutions offered in CRM.
Explain and interpret warranties to customers as they apply to products.
Process and follow-up on warranty claims authorized by Technical Support, place orders for replacement warranty parts, and dispatch service contractors as required.
Exhibit a level of mastery when using the company's computer systems related to the job functions.
Exhibit a basic understanding of water heater sizing
Must attend work regularly.