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Remote Internship Helpdesk Jobs in Rochester, NY

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Remote Internship Helpdesk information

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$12

$22

$33

How much do remote internship helpdesk jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote internship helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Internship Helpdesk professional, and why are they important?

To excel as a Remote Internship Helpdesk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a background in IT support or customer service, often supported by relevant coursework or certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is typically required. Exceptional communication skills, patience, and the ability to work independently are valuable soft skills in this remote role. These competencies ensure efficient support delivery, high user satisfaction, and smooth technical operations for interns and staff.

How does a Remote Internship Helpdesk typically collaborate with other departments to resolve technical issues for interns?

A Remote Internship Helpdesk frequently collaborates with IT, HR, and internship program coordinators to address and resolve technical issues that interns encounter. When an intern submits a ticket, the helpdesk may coordinate with IT to troubleshoot hardware or software problems, or with HR to resolve account access concerns. Regular communication and clear documentation are essential for tracking the status of issues and ensuring timely solutions. This collaborative approach helps maintain a seamless onboarding and support experience for interns working remotely.

What is a Remote Internship Helpdesk?

A Remote Internship Helpdesk is a support service designed to assist remote interns with any technical, administrative, or general questions they may have during their internship. The helpdesk typically provides guidance on onboarding, troubleshooting issues with software or communication tools, and answering queries about company policies or procedures. It plays a vital role in ensuring interns feel supported and connected, even when working from a distance. By offering timely solutions and resources, the helpdesk helps remote interns have a smoother and more productive internship experience.

What is the difference between Remote Internship Helpdesk vs Remote IT Support Intern?

AspectRemote Internship HelpdeskRemote IT Support Intern
CredentialsBasic IT knowledge, customer service skillsBasic IT knowledge, troubleshooting skills
Work EnvironmentRemote, customer-facingRemote, technical support
Employer & IndustryTech companies, customer service centersIT firms, tech departments
Search & Comparison IntentUnderstanding entry-level support rolesLearning technical troubleshooting internships

The Remote Internship Helpdesk typically focuses on customer service and basic IT support in a remote setting, often involving handling user inquiries. The Remote IT Support Intern emphasizes technical troubleshooting and problem resolution skills. Both roles are entry-level, remote, and relevant in tech industries, but they differ mainly in technical depth and customer interaction focus.

What are popular job titles related to Remote Internship Helpdesk jobs in Rochester, NY? For Remote Internship Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Internship Helpdesk jobs in Rochester, NY look for? The top searched job categories for Remote Internship Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Internship Helpdesk jobs? Cities near Rochester, NY with the most Remote Internship Helpdesk job openings:
Remote Internship Helpdesk jobs near you

Undergraduate and Paralegal Internship

The Legal Aid Society of Rochester, NY

Rochester, NY • On-site, Remote

Other

Posted 23 days ago

Job description

Intern with us and be part of an organization that values access to legal counsel, so every person is treated with dignity, equality, and fairness!

The Legal Aid Society of Rochester NY provides free or low-cost civil legal services to financially eligible individuals in the areas of family law, housing and consumer law, immigration, education, and Attorney for the Child. Our team helps clients facing eviction, pursuing custody and visitation of their children, seeking a path to citizenship, or need help advocating school rights for their children.


Students interested in the legal field work under the supervision of a staff legal assistant and provide support to program attorneys. This internship opportunity allows individuals to sharpen the following skills:

  • Client intake
  • Document preparation
  • Data entry
  • Court observation
  • Filing


Legal Aid provides a limited number of internship opportunities for college and paralegal students. College students can apply for internships for the summer following their sophomore year.


These are generally available in each unit: Family Law, Housing and Consumer Law, Education Law, Immigration, and Attorney for the Child.


Benefits:

  • Direct supervision and training
  • Build relationships with attorneys and legal staff
  • Attend LASROC meetings and events
  • Up to $8 per day for parking


While we are hybrid, the best experience comes from being in the office, which is required for those who will have courtroom time. We are located in Rochester NY [Monroe County] and do not offer remote opportunities.


Please check the school guidelines if you plan to intern for school credit or fulfill a program requirement. Some school programs may limit the number of hours that can be completed remotely or have other criteria to be considered an internship versus volunteering.


The Legal Aid Society of Rochester is an Equal Opportunity Employer. We prohibit discrimination against interns, employees, and applicants on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected category.

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