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Remote Interlock Device Customer Service Jobs (NOW HIRING)

Liveops

Remote Customer Service Representative

Waco, TX · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Review the Liveops Mobile Device and Security Requirements Application and Certification Process

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Remote Interlock Device Customer Service information

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$9

$18

$26

How much do remote interlock device customer service jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for remote interlock device customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Interlock Device Customer Service representative, and why are they important?

To excel as a Remote Interlock Device Customer Service representative, you need strong communication skills, problem-solving abilities, and a working knowledge of interlock device procedures, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and proprietary interlock device platforms is typically expected. Patience, empathy, and active listening are standout soft skills for supporting customers who may be experiencing stress or frustration. These competencies are crucial for resolving technical issues efficiently, ensuring customer compliance, and maintaining high satisfaction in a regulated industry.

What are Remote Interlock Device Customer Service representatives?

Remote Interlock Device Customer Service representatives assist customers who use ignition interlock devices, typically required after a DUI offense. They provide support over the phone or online, helping with device installation, troubleshooting, maintenance, and reporting. Their role is to ensure customers understand how to use the device correctly and comply with legal requirements. They also answer questions about scheduling, payments, and program guidelines.

Can Intoxalock detect mouthwash?

Intoxalock interlock devices are designed to detect alcohol in a person's breath and can potentially register mouthwash containing alcohol as a positive reading. Users should avoid using mouthwash or other products with alcohol before testing, as it may interfere with the device's accuracy. Proper device operation and adherence to guidelines are essential for reliable results.

What is the difference between Remote Interlock Device Customer Service vs Remote Interlock Device Technician?

AspectRemote Interlock Device Customer ServiceRemote Interlock Device Technician
CredentialsBasic customer service skills, possibly some certification in customer supportTechnical certifications, installation and maintenance training
Work EnvironmentCall centers, remote support, customer interactionOn-site installations, repairs, and device troubleshooting
Employer & Industry UsageUsed by companies providing interlock services, customer support rolesUsed by service providers installing and maintaining devices
Common Search & ComparisonCustomer support roles in interlock industryTechnical roles involving device installation and repair

The main difference is that Remote Interlock Device Customer Service focuses on assisting customers with inquiries, troubleshooting, and support remotely, while Remote Interlock Device Technicians perform hands-on installation, maintenance, and repair of interlock devices. Both roles are essential in the industry but require different skill sets and certifications.

Am I allowed to use my girlfriend's car if it has an interlock device?

As a remote interlock device customer service representative, it is important to understand that the interlock device is typically installed on the vehicle registered to the individual with the court order. Using a different person's vehicle, such as your girlfriend's, may be permitted if the device is not installed on that vehicle and you have permission, but you should verify with the device provider or legal authority to ensure compliance with your specific requirements.

What happens if I fail a Smart Start test?

As a Remote Interlock Device Customer Service representative, if a user fails a Smart Start test, the device typically prevents the vehicle from starting until the user completes a successful test. Repeated failures may require the user to contact support or have the device inspected to ensure proper functioning and compliance with program requirements.

What are some common challenges faced by Remote Interlock Device Customer Service representatives, and how can they be managed?

Remote Interlock Device Customer Service representatives often encounter challenges such as troubleshooting device malfunctions remotely, handling sensitive conversations with customers who may be frustrated, and ensuring compliance with legal or regulatory requirements. Effective communication skills and patience are essential, as is the ability to guide customers step-by-step through technical procedures over the phone or chat. Reps can manage these challenges by utilizing comprehensive training resources, collaborating with technical teams for escalated issues, and staying up-to-date with device updates and industry regulations.

Can customer service jobs be remote?

Customer service jobs, including roles like remote interlock device customer service, are often available remotely, especially with the increase in telecommuting. These positions typically require communication skills, a computer, and internet access, and may involve using specific customer support software. Many companies now offer remote customer service roles to provide flexible work options.
Remote Customer Service Representative

Remote Customer Service Representative

Liveops

West Des Moines, IA • Remote

$20/hr

Contractor

Posted 9 days ago

Job description

Tax Software Support – Independent Contractor

Location: Remote (US-Based)

Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide support services.
  • Set your own schedule.
  • Provide a distraction-free home office.
  • Provide your own home office equipment.
  • Handle customer calls, assess needs, and solve problems.
Requirements
  • Experience taking inbound and outbound calls.
  • Computer skills, including navigating multiple systems and documenting call notes.
  • Strong communication skills and the ability to connect with diverse individuals.
  • Ability to sit for long periods.
  • Patience and empathy.
  • Ability to provide services pursuant to your contract independently.
Preferred Qualifications
  • Available to provide services on April 14 and 15.
  • Comfortable using video chat and screen-sharing tools.
  • Adaptable to changing procedures and tech challenges.
  • Experience with inbound/outbound customer support; call center experience is a plus.
Hours
  • Choose your own schedule by self-scheduling 30-minute blocks or commits.
  • Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.
  • Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.
Compensation
  • Submit invoices and receive payment for completed services pursuant to contract.
  • Invoice $0.34 per minute of talk time for providing services January–April.
  • Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.
  • Additional performance-based pay may be announced during the season.
  • ICs are responsible for their own taxes and expenses.
  • Earn up to $20/hour; earnings vary and are not guaranteed.
Computer Requirements
  • CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).
  • Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
  • OS: Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.
  • Equipment: Dual monitors required (1920×1080), USB headset required, webcam required.
  • Review the Liveops Mobile Device and Security Requirements
Application and Certification Process
  • Complete an application and pass a background check.
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete program-specific certifications.
Background Check

For a limited time, it’s only $20. Background check requires a non-refundable fee paid to the vendor. View background requirements

Important Notes
  • Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.
  • Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET, but actual session times and lengths will vary.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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