ZipRecruiter

Log In

2

Remote Intelligence Analyst Jobs in Cleveland, OH

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

Provide remote support to managed services customers using remote monitoring and management (RMM ... Mental requirements include general intelligence, coordination, attention to detail, and verbal and ...

TEKsystems

Systems Analyst

Cleveland, OH · Remote

$75 - $85/hr

... remote position. Application Deadline This position is anticipated to close on Aug 7, 2026. About ... Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of ...

Northern Base

Security Analyst/SME

Cleveland, OH · Remote

Sr Security Analyst/SME Cleveland, OH / Cincinnati, OH / Albany, NY / Buffalo, NY / Remote Fulltime Skill: Sr Security Analyst/SME 1. Provide L1.5/L2 production support for migration from Transmit ...

Huntington

Data Analyst III

Cleveland, OH · On-site +1

$52K - $101K/yr

The Business Analyst 3 provides advanced support for assigned business process and/or system within ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

EXANTE

Sales Controller

Macedonia, OH · On-site +1

Reporting Line - Head of Sales Controlling & Analytics Worksite: Remote / Hybrid / On-site (options ... Intelligence (BI) experience preferred Experience with AI preferred Strong command of the English ...

next page

Showing results 1-20

All JobsIntelligence Analyst JobsRemote Intelligence Analyst JobsRemote Intelligence Analyst Jobs in Cleveland, OH

Remote Intelligence Analyst information

See Cleveland, OH salary details

$39.7K

$96.9K

$149.6K

How much do remote intelligence analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote intelligence analyst in Cleveland, OH is $96,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,600.00 and $116,700.00 per year, depending on experience, location, and employer.

What is a remote intelligence analyst?

A Remote Intelligence Analyst is a professional who gathers, evaluates, and interprets information from various sources to support decision-making, typically for organizations focused on security, defense, or business intelligence. They work from a remote location, using digital tools to analyze data, produce reports, and provide actionable insights. This role often involves monitoring trends, assessing threats, and collaborating with teams virtually to inform strategy or operations. Remote Intelligence Analysts must have strong analytical skills, attention to detail, and proficiency with specialized software. Their work is crucial for organizations that require timely and accurate intelligence while allowing flexibility in work location.

What does a remote intelligence analyst do?

As a remote intelligence analyst, your primary responsibilities are to provide analysis of intelligence information and report on your findings, all while you work from home. You review information or data and offer a comprehensive understanding that gets turned into strategies. Your duties require you to research subjects, identify risks, and create detailed reports. You can find remote intelligence analyst jobs in the government, military, private businesses, non-governmental organizations, and think tanks. Many intelligence analyst positions involve international subjects and specialize in specific areas such as cybersecurity, technology, engineering, and regions of the world.

What are the key skills and qualifications needed to thrive as a remote intelligence analyst, and why are they important?

To thrive as a Remote Intelligence Analyst, you need strong analytical abilities, critical thinking, and a background in intelligence studies or a related field. Familiarity with data analysis tools, intelligence databases, and secure communication platforms is typically required, and certifications such as Security+ or Certified Intelligence Analyst may be beneficial. Exceptional written communication, attention to detail, and discretion are key soft skills for synthesizing information and collaborating securely with teams. These skills are vital for producing accurate, actionable intelligence while maintaining security and effectiveness in a remote setting.

How do remote intelligence analysts typically collaborate with team members and stakeholders despite working off-site?

Remote Intelligence Analysts frequently use secure communication platforms, such as encrypted messaging, video conferences, and shared digital workspaces, to collaborate with colleagues and share findings. They often attend regular virtual meetings to discuss ongoing cases, coordinate research efforts, and provide updates to both internal teams and external partners. Maintaining clear and timely communication is essential, as remote analysts must ensure their insights are effectively integrated into decision-making processes even when not physically present.

What is the difference between Remote Intelligence Analyst vs Remote Data Analyst?

AspectRemote Intelligence AnalystRemote Data Analyst
Required CredentialsBachelor's in Intelligence, Security, or related field; often security clearanceBachelor's in Data Science, Statistics, or related field; certifications like CAP or Microsoft Certified
Work EnvironmentGovernment agencies, defense, intelligence firmsCorporations, consulting firms, tech companies
Employer & Industry UsagePrimarily government and defense sectorsBusiness, finance, healthcare, tech industries
Common Search & ComparisonYesNo

Remote Intelligence Analysts focus on security, national defense, and intelligence gathering, often requiring security clearances. Remote Data Analysts analyze large datasets to inform business decisions across various industries. While both roles involve data analysis skills, their work environments and industry applications differ significantly.

More about Remote Intelligence Analyst jobs

What are the most commonly searched types of Intelligence Analyst jobs in Cleveland, OH?

The most popular types of Intelligence Analyst jobs in Cleveland, OH are:

What are popular job titles related to Remote Intelligence Analyst jobs in Cleveland, OH?

For Remote Intelligence Analyst jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Remote Intelligence Analyst jobs in Cleveland, OH look for?

The top searched job categories for Remote Intelligence Analyst jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Remote Intelligence Analyst jobs?

Cities near Cleveland, OH with the most Remote Intelligence Analyst job openings:

Remote Intelligence Analyst jobs near you
Infographic showing various Remote Intelligence Analyst job openings in Cleveland, OH as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $96,892 per year, or $46.6 per hour.

Service Desk Analyst I

Independence, OH • Remote

Fortress SRM LLC
See more jobs at Fortress SRM LLCexternal

$21 - $24/hr

Full-time

Posted 25 days ago

Job description


Position Overview

The Service Desk Analyst is responsible for providing high-quality, reactive technical support to managed services customers. This role serves as the first point of contact for inbound service requests and incidents, delivering timely troubleshooting, resolution, and escalation in accordance with established service desk procedures. The Service Desk Analyst operates in a 24×7×365 environment on a rotating schedule to support continuous operations.

Key Responsibilities

  • Deliver exceptional customer service and technical support via inbound phone calls, tickets, and remote sessions.

  • Diagnose, troubleshoot, and resolve end-user issues related to:

    • Windows domains and workgroups

    • Windows networking (mapped drives, shared folders, printers)

    • Active Directory user account creation, modification, and access management

    • Microsoft Exchange (on-premises and hosted), Microsoft 365, and Google Workspace

    • Microsoft Office applications

    • Windows and macOS operating systems

    • Third-party applications, coordinating with vendor support as needed

  • Provide remote support to managed services customers using remote monitoring and management (RMM) tools.

  • Accurately document all work performed, including time entries, troubleshooting steps, and resolution details.

  • Maintain clear and consistent written and verbal communication with customers regarding ticket status and resolution progress.

  • Ensure all tickets include complete and accurate information, including:

    • Problem description

    • Resolution steps

    • End user details

    • Initiation and completion times

    • Customer satisfaction confirmation

  • Adhere to defined escalation procedures and collaborate with senior technicians and engineering teams when appropriate.

  • Support service desk operational metrics, service level objectives (SLOs), and quality standards.

Required Experience & Skills

  • Strong customer service mindset with the ability to communicate technical concepts clearly and professionally.

  • Ability to work independently while also collaborating effectively within a team environment.

  • Comfortable operating in a fast-paced, high-volume service desk environment.

  • Demonstrated problem-solving, analytical, and decision-making skills.

  • Excellent organizational skills with the ability to manage multiple tasks concurrently.

  • Dependable, punctual, and able to work assigned shifts in a rotating 24×7 schedule.

Education & Certifications

Required (one of the following):

  • Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field

  • Associate degree plus 1 year of relevant professional experience

  • 2 years of relevant professional experience in a service desk or technical support role

Preferred:

  • CompTIA A+ (Must obtain within 6 months of employment)

  • Microsoft certifications (Windows 10/11, Microsoft 365)

  • Active Directory administration experience

Work Schedule

  • Rotating shifts supporting 24 hours a day, 7 days a week operations

  • Specific hours determined based on service desk staffing needs

Physical & Environmental Requirements

  • Frequent sitting with occasional walking and light lifting

  • Ability to grasp, reach, speak clearly, and listen attentively

  • Rare stooping or crouching

  • Visual acuity sufficient for computer-based work

  • Mental requirements include general intelligence, coordination, attention to detail, and verbal and numerical reasoning

  • Work is performed in a temperature-controlled, professional office or approved remote-work environment

  • Regular attendance and punctuality are essential functions of this role