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Remote Intake Nurse Jobs in Reading, MA (NOW HIRING)

Option Care

Chronic Practice Liaison - Remote

Boston, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with Sales, Intake, Pharmacy, and Operations to resolve issues * Improve referral-to-start ... Pharmacy operations, Nursing Operations, Patient Onboarding, or Revenue Cycle Management.

Massgeneralbrigham

Business Analyst II

Somerville, MA · On-site +1

Serve as a key point of contact for business intelligence requests, including intake, clarification ... On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet ...

All JobsIntake Nurse JobsRemote Intake Nurse JobsRemote Intake Nurse Jobs in Reading, MA

Remote Intake Nurse information

What is a remote intake nurse?

A Remote Intake Nurse is a registered nurse who works remotely, typically via phone or online platforms, to assess and gather initial patient information before treatment or consultation. Their responsibilities include collecting medical histories, evaluating symptoms, determining the urgency of care needed, and directing patients to appropriate healthcare services. Remote intake nurses play a crucial role in triaging patients efficiently and ensuring they receive timely medical attention while working from a non-clinical setting such as home.

How do remote intake nurses typically collaborate with care teams while working offsite?

Remote Intake Nurses play a crucial role in coordinating patient care by gathering initial health information, triaging patient needs, and communicating essential details to physicians and other healthcare providers. They rely on secure digital platforms to document patient data, participate in virtual team meetings, and update care plans in real time. Effective communication and documentation are key, as Remote Intake Nurses often serve as the first point of contact, ensuring that the care team is well-informed and able to respond quickly to patient needs. This collaborative approach helps maintain high standards of care, even when working remotely.

What are the key skills and qualifications needed to thrive as a remote intake nurse, and why are they important?

To thrive as a Remote Intake Nurse, you need a nursing degree, active RN licensure, and strong clinical assessment abilities. Familiarity with telehealth platforms, electronic health records (EHRs), and secure communication systems is essential. Exceptional communication, attention to detail, and self-motivation help you excel in virtual patient interactions and team collaboration. These skills ensure accurate patient triage, effective care coordination, and high-quality service in a remote healthcare environment.

What is the difference between Remote Intake Nurse vs Remote Case Manager?

AspectRemote Intake NurseRemote Case Manager
CredentialsRN license, nursing certificationsRN or social work license, case management certification
Work EnvironmentHealthcare facilities, telehealth platformsInsurance companies, healthcare organizations, telehealth
Employer & IndustryHospitals, clinics, telehealth providersInsurance firms, healthcare agencies
Search & Comparison IntentPatient intake, initial assessmentsCare coordination, ongoing patient management

Remote Intake Nurses primarily handle patient assessments and initial data collection, often working in telehealth or healthcare settings. Remote Case Managers focus on coordinating ongoing care, managing patient plans, and working with insurance or healthcare organizations. While both roles require healthcare credentials and involve remote work, their responsibilities and focus areas differ significantly.

What job categories do people searching Remote Intake Nurse jobs in Reading, MA look for?

The top searched job categories for Remote Intake Nurse jobs in Reading, MA are:

What cities near Reading, MA are hiring for Remote Intake Nurse jobs?

Cities near Reading, MA with the most Remote Intake Nurse job openings:

Remote Intake Nurse jobs near you

Patient Intake Coordinator - Remote

Comfort Home Care LLC

Methuen, MA • Remote

$18.50 - $21.25/hr

Full-time

Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Position Overview:

Find Balance. Find Purpose. Find Your Place at Comfort Home Care.

The Patient Intake Coordinator plays a critical role in ensuring timely, accurate, and efficient processing of patient referrals. This position serves as the first operational touchpoint in the patient journey and is responsible for coordinating referral intake, verifying eligibility, and coordinating with Nursing Management in an assigned area for seamless patient transitions.

The Patient Intake Coordinator works collaboratively with Nursing Management, Sales, Scheduling, and Quality to ensure exceptional customer service and adherence to operational standards.

Comfort Home Care is a supportive organization offering ongoing educational opportunities, Health/Dental/Vision, 401k, Generous PTO, Long and Short-term disability, and much more.

Key Responsibilities

  • Process assigned incoming referrals within established timeframes (Send for Clinical Review within 30 minutes of receipt)
  • Referral assignment includes Portals, Web, Email, Faxes.
  • Verify patient demographics, coverage area, and insurance eligibility.
  • Communicate with hospitals and healthcare facilities to obtain any further documentation needed for speedy admission.
  • Confirm payer requirements and authorization needs.
  • Check internal registry and compliance lists (e.g., safety flags).
  • Upload and organize referral documentation in the electronic intake system (Enzo/Healthwyse) and maintain accuracy of data.
  • Coordinate with Nursing Managers for clinical review and start-of-care determination.
  • Provide professional, responsive communication to referral sources including hospitals, and providers.
  • Ensure a seamless experience for callers and external partners.
  • Educate referral sources on required documentation and referral processes.
  • Escalate urgent issues appropriately.
  • Adhere to established intake workflows and evolving process improvements.
  • Monitor intake queues and ensure timely movement through workflow stages.
  • Maintain up-to-date coverage area and territory knowledge.
  • Partner with Sales Account Executives to support referral relationships.
  • Work closely with Nursing Managers to align staffing capacity and service eligibility.
  • Participate in team meetings and process improvement initiatives.
  • Maintain HIPAA Compliance at all times.
  • Occasional office travel (Likely 2x per year) for company-wide meetings.
  • Other duties as assigned

Qualifications

  • High school diploma required; Associate's or Bachelor's degree preferred
  • 1–3 years experience in healthcare intake, admissions, medical office, or related field
  • Knowledge of insurance verification processes (MassHealth/Medicaid, Medicare, commercial plans preferred)
  • Experience with Electronic Medical Records (EMR) or intake management software preferred
  • Strong organizational and multitasking skills
  • Excellent verbal and written communication skills
  • Excellent organizational & time management skills
  • Ability to work in a fast-paced, team-based environment

About Comfort Home Care:

Founded in 2007 by Brandon Howes, a Psychiatric Nurse Practitioner, Comfort Home Care (CHC) is a Massachusetts-based home health agency specializing in psychiatric and medical nursing services. We support vulnerable populations by providing medication management, care coordination, and in-home nursing that helps patients remain safely in their communities.

Our mission is to improve health outcomes, reduce unnecessary hospitalizations, and bridge the gap between hospital discharge and long-term stability. Through strong partnerships with hospitals, providers, and community organizations, CHC delivers high-quality, patient-centered care that makes a measurable impact.

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