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Remote Insurance Investigator Jobs in Addison, TX

Crawford and Company

Claims Specialist- Liab

Dallas, TX · Remote

Remote Claims Specialist - Remote Ready to level up your career from the comfort of your home? Join ... Conducts investigations of claims to confirm coverage and to determine liability, compensability ...

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How much do remote insurance investigator jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote insurance investigator in Addison, TX is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $30.72 per hour, depending on experience, location, and employer.

What does a remote insurance investigator do?

A typical day for a Remote Insurance Investigator involves reviewing and analyzing insurance claims for potential fraud, conducting interviews with claimants and witnesses over the phone or video calls, and gathering and verifying documentation. Investigators often prepare detailed reports, collaborate virtually with claims adjusters and legal teams, and may conduct online research or surveillance as part of an investigation. The role is primarily independent, requiring excellent time management, but also involves regular communication with supervisors and team members to discuss cases and share findings. This structure allows for flexible work hours, but also demands a high level of organization and self-discipline.

What is a remote insurance investigator?

A Remote Insurance Investigator examines insurance claims to detect fraud, verify information, and ensure compliance with policy terms, all while working from a remote location. They conduct interviews, analyze documents, review surveillance footage, and collaborate with insurance companies or law enforcement. Strong analytical skills, attention to detail, and experience in insurance or investigations are often required.

What are the key skills and qualifications needed to thrive as a remote insurance investigator?

To thrive as a Remote Insurance Investigator, you need a solid grasp of investigative techniques, analytical thinking, and a background in insurance claims, often supported by a degree in criminal justice or a related field. Familiarity with case management software, claims databases, and sometimes certifications such as CIFI (Certified Insurance Fraud Investigator) are commonly expected. Strong attention to detail, effective written and verbal communication skills, and self-motivation are crucial soft skills for this remote position. These skills enable investigators to efficiently detect fraud, manage complex caseloads, and communicate findings professionally from a remote work environment.

What are popular job titles related to Remote Insurance Investigator jobs in Addison, TX? For Remote Insurance Investigator jobs in Addison, TX, the most frequently searched job titles are:
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Remote Insurance Investigator jobs near you
Infographic showing various Remote Insurance Investigator job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,890 per year, or $24.9 per hour.

Multi-Line Claims Adjuster - Commercial Auto & GL/BI - Remote

CCMSI

Dallas, TX • On-site, Remote

$75K - $85K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Overview
Multi-Line Claim Consultant - National Accounts
Compensation: $75,000-$85,000 annually (based on experience)
Schedule: Monday-Friday
Work Model: Fully Remote
Jurisdictions: All except AK
Industry: Commercial Auto / General Liability
Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don't just process claims-we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.
Job Summary
The Multi-Line Claim Consultant is responsible for the investigation, evaluation, and adjustment of assigned multi-line claims across multiple disciplines, including Auto, Commercial Auto, General Liability (GL), and Bodily Injury (BI). This role supports a multi-client desk (up to four national accounts) across all states and requires the ability to shift between claim types throughout the day while maintaining quality and compliance.
This position plays a critical role in delivering high-quality claim services aligned with CCMSI corporate standards and client expectations. Exposure to potentially litigated claims is expected. The role may also serve as a developmental opportunity for advancement into senior-level claim positions.
This is a fully remote position, Monday through Friday, with core businss hours being 8am to 4:30pm. A valid adjuster license is required.
Please note: This is a claims adjuster role, responsible for cradle-to-grave liability claim handling. It is not an HR, consulting, or employer-side position.
Responsibilities
When we hire adjusters, we look for professionals who take ownership of their work, navigate complex claims with confidence, and deliver exceptional service with integrity. In this role, you'll manage your files independently while contributing to a collaborative, high-performing team.
What You'll Do
  • Investigate, evaluate, and adjust multi-line liability claims (property damage & bodily injury) in accordance with CCMSI standards and state requirements.
  • Manage claims involving commercial vehicles, trucking exposures, and third-party liability.
  • Determine coverage, assess liability, and develop defensible claim strategies.
  • Review medical, legal, and vendor invoices for accuracy and reasonableness; negotiate discrepancies as needed.
  • Establish, monitor, and adjust reserves in alignment with exposure and authority guidelines.
  • Negotiate settlements with claimants, attorneys, and representatives in accordance with client expectations.
  • Engage, coordinate, and manage defense counsel or other external vendors when appropriate.
  • Identify and pursue subrogation opportunities.
  • Maintain detailed and timely claim documentation, diary management, and financial reporting.
  • Support excess reporting requirements and client communication needs.
  • Deliver consistent, high-quality service with professionalism and integrity.

Qualifications
What You Bring
Required
  • Active adjuster license in home state required (multi-state licensing preferred)
  • Experience managing a multi-client desk and navigating varying client expectations
  • 5+ years of multi-lin claims experience is required (Auto, Commerical Auto, GL, BI)
  • Strong analytical, negotiation, and decision-making skills
  • Strong ability to handle diverse claim types and pivot quickly throughout the workday
  • Ability to analyze coverage and communicate claim decisions clearly and professionally
  • Excellent time-management and organizational abilities
  • Strong written and verbal communication skills
  • Ability to work independently in a remote environment with strong accountability
  • Reliable, predictable attendance during business hours

Preferred
  • Litigation experience preferred
  • Third Party Administrator (TPA) experience preferred
  • New York adjuster license (nice to have)
  • Experience performing coverage evaluations and coverage position analysis
  • Comfort reviewing and applying contractual risk transfer, indemnification, and additional insured concepts
  • Litigation management experience
  • Experience working within a TPA environment
  • Bilingual (English/Spanish) is a bonus

Why You'll Love Working Here
  • 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
  • Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
  • Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
  • Career growth: Internal training and advancement opportunities
  • Culture: A supportive, team-based work environment

How We Measure Success
At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:
  • Quality claim handling - thorough investigations, strong documentation, well-supported decisions
  • Compliance & audit performance - adherence to jurisdictional and client standards
  • Timeliness & accuracy - purposeful file movement and dependable execution
  • Client partnership - proactive communication and strong follow-through
  • Professional judgment - owning outcomes and solving problems with integrity
  • Cultural alignment - believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance
The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.
Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.
Our Core Values
At CCMSI, we believe in doing what's right-for our clients, our coworkers, and ourselves. We look for team members who:
  • Lead with transparency We build trust by being open and listening intently in every interaction.
  • Perform with integrity We choose the right path, even when it is hard.
  • Chase excellence We set the bar high and measure our success. What gets measured gets done.
  • Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
  • Win together Our greatest victories come when our clients succeed.

We don't just work together-we grow together. If that sounds like your kind of workplace, we'd love to meet you.
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