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Director of Business Systems & Automation

Join to apply for the Director of Business Systems & Automation role at A La C.A.R.T.E. Solutions - ALC

Base pay range: $130,000.00/yr - $160,000.00/yr

Do You Love Building Systems That Help Businesses Scale?

Are you a hands‐on systems leader who loves turning complexity into clarity? Do you enjoy rolling up your sleeves to build, optimize, and integrate business systems—while also shaping the long‐term technology strategy behind them? If so, we'd love to meet you.

Join ALC, a fast‐growing, fully remote CFO Advisory, Outsourced Accounting, and HR Services firm. We are on a mission to WOW professionally and CARE personally by providing expert guidance, people‐centric service, and thoughtfully designed solutions.

We're Seeking Someone Who:

• Is a builder at heart—energized by designing, configuring, integrating, and improving business systems firsthand
• Enjoys operating as both a strategic leader and an individual contributor, especially in a growing organization
• Thrives in an entrepreneurial, fast‐moving environment where ownership and accountability matter
• Values structure and systems, but also brings creativity and flexibility to solve real business problems
• Is excited by emerging technologies, including AI, and thoughtful about how they're applied in practice
• Wants to play a meaningful role in shaping how a company scales

Who We Are

We are a passionate, people‐first team serving privately held, entrepreneurial businesses across the U.S. Our clients span industries including professional services, real estate and property management, data‐driven organizations, non‐profits, and more. As a remote‐first firm, we are intentional about collaboration, communication, and building systems that support both high performance and a great employee experience.

Core Values We Live By

• Speak Your Truth
• Get Sh*t Done
• Team Up
• Be Curious
• Choose Joy

Job Summary

The Director of Business Systems & Automation is a strategic and hands‐on leader at ALC responsible for the design, implementation, and ongoing management of the firm's internal and external business systems. While this role sets the vision and direction for ALC's systems strategy, it is also a highly execution‐oriented role, particularly in its early stages, with direct responsibility for building, configuring, integrating, and maintaining core platforms.

This individual serves as both the architect and operator of ALC's systems ecosystem—rolling up their sleeves to solve problems, implement solutions, and continuously improve how teams work—while laying the foundation for scalable, sustainable growth.

The Director ensures that business systems are tightly aligned with ALC's strategic goals by personally overseeing system selection, configuration, integration, and ongoing optimization and by collaborating closely with leaders across the organization to translate business needs into effective technology solutions.

As the driving force behind ALC's technological evolution, this role champions the adoption of new tools and emerging technologies, including AI; leads system upgrades and enhancements; and establishes structures such as an IT committee to foster a culture of continuous improvement—all in service of delivering on our brand promise to "Wow Professionally, Care Personally."

Core System in Scope

• ClickUp (delivery operations, tasks, templates, workload management)
• HubSpot (CRM, marketing automation, sales workflows)
• Practice Ignition (proposals, service catalogs, pricing, acceptance workflow)
• Timely (time tracking, utilization inputs)
• ADP (payroll)
• Avoma (AI platform for note taking and meeting recording)
• QuickBooks Online (financial data and reporting inputs)
• Microsoft Office (Excel, Teams, SharePoint/OneDrive, Outlook)
• Power BI (dashboards, reporting, performance visibility)
• Others as needed

Essential Duties & Responsibilities

• Systems Leadership & Ownership: Serve as the strategic owner and hands‐on operator of ALC's business systems.
• WOW Professionally: Lead by example in ensuring excellence, innovation, efficiency, and sustainability at the fore of the various systems and related processes used by ALC and our clients.
• Strategic Planning & Execution: Identify business requirements and partner with the President to develop a firm‐wide systems strategy while simultaneously executing against that roadmap.
• Emerging Technologies: Research, evaluate, and implement new technologies and software solutions to support evolving organizational and client needs.
• AI Expertise: Provide leadership in the strategy, adoption, and practical application of AI‐enabled tools internally and in client‐facing solutions.
• Strategic Partnerships: Establish and maintain relationships with software vendors and selectively engage technology consulting partners for specialized coding or API work as needed.
• Systems Stewardship and Management: Own ALC's internal and client‐facing business systems end‐to‐end.
• System Implementations: Personally lead and execute the design, configuration, testing, and deployment of new systems.
• System Integrations: Design, build, and maintain integrations to ensure seamless data flow, data integrity, and timely, accurate information for end users.
• Systems Optimizations & Management: Execute system upgrades, enhancements, and testing schedules.
• Training & Documentation: Develop SOPs, job aids, and best practices; personally provide training, troubleshooting, and ongoing user support.
• Risk, Security, & Compliance: Maintain data integrity, security roles, access controls, and compliance standards.
• IT Vendor Management: Serve as the primary point of contact for third‐party IT providers.
• Internal System Optimizations & Data Insights: Lead continuous improvement initiatives.
• Client Facing IT/Systems Offerings: Partner with the President to design and launch client‐facing IT/systems services that generate revenue.
• Define Success: Establish KPIs to measure client satisfaction, efficiency gains, and revenue impact.
• Future Team Leadership: Provide leadership and strategic direction as the function scales.

CARE Personally

• IT Committee Leadership: Establish and lead an IT committee.
• Trusted Advisor & People‐First Leader: Act as a trusted advisor on financial and business systems, actively listening to feedback and creating an environment where team members feel empowered to share ideas.

Requirements

• Bachelor's degree in Computer Science, Business Information Systems, Information Technology, Business Management, or a related field.
• 8‐10+ years of progressively responsible experience in business systems, applications management, business process design, automation, analytics, or a related field, including hands‐on systems ownership and execution.
• Proven experience evaluating, implementing, and optimizing financial software and enterprise business systems.
• Demonstrated experience designing, building, and supporting cross‐system workflows and integrations.
• Experience providing hands‐on data analysis support, including designing, building, and maintaining dashboards and reports.
• Experience in a professional services environment preferred.
• ClickUp experience strongly preferred.
• Strong strategic thinking and problem‐solving abilities.
• Excellent communication skills, both written and verbal.

Benefits

• Remote work environment and earned flexibility.
• Comprehensive benefits including health and dental insurance.
• Flexible vacation and a year‐end company close.
• 401(k) match.
• Fun, friendly, and collaborative culture that thrives on individual and team accountability.

How We Determine What We Pay

As a fully remote employer, ALC determines pay for positions using national and industry‐specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the marketplace for jobs directly comparable to jobs within our company. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's level of experience, education, and specialized knowledge and skills.

AC LA C.A.R.T.E. Solutions is an Equal Opportunity Employer; employment with ALC is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

All offers of employment at ALC are contingent upon clear results of a thorough background check and your ability to provide proof of eligibility to work in the US.

Seniority Level

• Director

Employment Type

• Full‐time

Job Function

• Information Technology
• IT Services and IT Consulting

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