... multiple systems to drive timely escalation and resolution of critical incidents. This position ... Partner with command center, TOC, and incident teams to ensure dashboards support real-time ...
... multiple systems to drive timely escalation and resolution of critical incidents. This position ... Partner with command center, TOC, and incident teams to ensure dashboards support real-time ...
... multiple systems to drive timely escalation and resolution of critical incidents. This position ... Partner with command center, TOC, and incident teams to ensure dashboards support real-time ...
... multiple systems to drive timely escalation and resolution of critical incidents. This position ... Partner with command center, TOC, and incident teams to ensure dashboards support real-time ...
... multiple systems to drive timely escalation and resolution of critical incidents. This position ... Partner with command center, TOC, and incident teams to ensure dashboards support real-time ...
... multiple systems to drive timely escalation and resolution of critical incidents. This position ... Partner with command center, TOC, and incident teams to ensure dashboards support real-time ...
... multiple systems to drive timely escalation and resolution of critical incidents. This position ... Partner with command center, TOC, and incident teams to ensure dashboards support real-time ...
... multiple systems to drive timely escalation and resolution of critical incidents. This position ... Partner with command center, TOC, and incident teams to ensure dashboards support real-time ...
... multiple systems to drive timely escalation and resolution of critical incidents. This position ... Partner with command center, TOC, and incident teams to ensure dashboards support real-time ...
... multiple systems to drive timely escalation and resolution of critical incidents. This position ... Partner with command center, TOC, and incident teams to ensure dashboards support real-time ...
... multiple systems to drive timely escalation and resolution of critical incidents. This position ... Partner with command center, TOC, and incident teams to ensure dashboards support real-time ...
... multiple systems to drive timely escalation and resolution of critical incidents. This position ... Partner with command center, TOC, and incident teams to ensure dashboards support real-time ...
Support incident reporting and operational documentation * Collaborate with field operations, maintenance, and support teams Requirements * FAA Part 107 Remote Pilot Certificate * Experience with ...
Quick apply
Support incident reporting and operational documentation * Collaborate with field operations, maintenance, and support teams Requirements * FAA Part 107 Remote Pilot Certificate * Experience with ...
Support incident reporting and operational documentation * Collaborate with field operations, maintenance, and support teams Requirements * FAA Part 107 Remote Pilot Certificate * Experience with ...
Quick apply
Support incident reporting and operational documentation * Collaborate with field operations, maintenance, and support teams Requirements * FAA Part 107 Remote Pilot Certificate * Experience with ...
Support incident reporting and operational documentation * Collaborate with field operations, maintenance, and support teams Requirements * FAA Part 107 Remote Pilot Certificate * Experience with ...
Support incident reporting and operational documentation * Collaborate with field operations, maintenance, and support teams Requirements * FAA Part 107 Remote Pilot Certificate * Experience with ...
Support incident reporting and operational documentation * Collaborate with field operations, maintenance, and support teams Requirements * FAA Part 107 Remote Pilot Certificate * Experience with ...
Support incident reporting and operational documentation * Collaborate with field operations, maintenance, and support teams Requirements * FAA Part 107 Remote Pilot Certificate * Experience with ...
Support incident reporting and operational documentation * Collaborate with field operations, maintenance, and support teams Requirements * FAA Part 107 Remote Pilot Certificate * Experience with ...
Support incident reporting and operational documentation * Collaborate with field operations, maintenance, and support teams Requirements * FAA Part 107 Remote Pilot Certificate * Experience with ...
Support incident reporting and operational documentation * Collaborate with field operations, maintenance, and support teams Requirements * FAA Part 107 Remote Pilot Certificate * Experience with ...
Quick apply
Support incident reporting and operational documentation * Collaborate with field operations, maintenance, and support teams Requirements * FAA Part 107 Remote Pilot Certificate * Experience with ...
Mobile System Operator
Jacksonville, FL · On-site +1
Safely operate sUAS equipment as a remote-pilot-in-control (RPIC) in urban, rural, and unfamiliar ... Record and maintain daily operations log, prepare activity/incident reports, pre-flight checklists ...
Mobile System Operator
Jacksonville, FL · On-site +1
Safely operate sUAS equipment as a remote-pilot-in-control (RPIC) in urban, rural, and unfamiliar ... Record and maintain daily operations log, prepare activity/incident reports, pre-flight checklists ...
GIAC/SANS GCFE, GCFA, GIME, and/or GASF certifications * 2+ years cloud forensics/incident response * 1+ years working with and/or investigations of artificial intelligence systems Remote/WAH ...
GIAC/SANS GCFE, GCFA, GIME, and/or GASF certifications * 2+ years cloud forensics/incident response * 1+ years working with and/or investigations of artificial intelligence systems Remote/WAH ...
GIAC/SANS GCFE, GCFA, GIME, and/or GASF certifications * 2+ years cloud forensics/incident response * 1+ years working with and/or investigations of artificial intelligence systems Remote/WAH ...
GIAC/SANS GCFE, GCFA, GIME, and/or GASF certifications * 2+ years cloud forensics/incident response * 1+ years working with and/or investigations of artificial intelligence systems Remote/WAH ...
GIAC/SANS GCFE, GCFA, GIME, and/or GASF certifications * 2+ years cloud forensics/incident response * 1+ years working with and/or investigations of artificial intelligence systems Remote/WAH ...
GIAC/SANS GCFE, GCFA, GIME, and/or GASF certifications * 2+ years cloud forensics/incident response * 1+ years working with and/or investigations of artificial intelligence systems Remote/WAH ...
GIAC/SANS GCFE, GCFA, GIME, and/or GASF certifications * 2+ years cloud forensics/incident response * 1+ years working with and/or investigations of artificial intelligence systems Remote/WAH ...
GIAC/SANS GCFE, GCFA, GIME, and/or GASF certifications * 2+ years cloud forensics/incident response * 1+ years working with and/or investigations of artificial intelligence systems Remote/WAH ...
GIAC/SANS GCFE, GCFA, GIME, and/or GASF certifications * 2+ years cloud forensics/incident response * 1+ years working with and/or investigations of artificial intelligence systems Remote/WAH ...
GIAC/SANS GCFE, GCFA, GIME, and/or GASF certifications * 2+ years cloud forensics/incident response * 1+ years working with and/or investigations of artificial intelligence systems Remote/WAH ...
GIAC/SANS GCFE, GCFA, GIME, and/or GASF certifications * 2+ years cloud forensics/incident response * 1+ years working with and/or investigations of artificial intelligence systems Remote/WAH ...
GIAC/SANS GCFE, GCFA, GIME, and/or GASF certifications * 2+ years cloud forensics/incident response * 1+ years working with and/or investigations of artificial intelligence systems Remote/WAH ...
Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Jacksonville, FL · On-site +1
... Remote (US) | Full-Time The Mission You're the cybersecurity co-pilot every enterprise trusts when ... Triage Like a Cyber Incident Commander Partner with Engineering to reproduce, prioritize, and ...
Director of Technical Account Management, Customer Success, Cybersecurity / DLP
Jacksonville, FL · On-site +1
... Remote (US) | Full-Time The Mission You're the cybersecurity co-pilot every enterprise trusts when ... Triage Like a Cyber Incident Commander Partner with Engineering to reproduce, prioritize, and ...
Remote Incident Command System information
What is the highest paying first responder job?
The highest paying first responder jobs typically include paramedic supervisors, fire chiefs, and emergency management directors, with salaries often exceeding $100,000 annually. These roles usually require advanced certifications, leadership skills, and extensive experience in emergency services.
What is the difference between Remote Incident Command System vs Remote Emergency Dispatcher?
| Aspect | Remote Incident Command System | Remote Emergency Dispatcher |
|---|---|---|
| Certifications | ICS certifications, emergency management training | Emergency medical, fire, or police dispatch certifications |
| Work Environment | Coordinate incident response remotely, often in emergency management centers | Handle emergency calls and dispatch responders remotely |
| Industry Usage | Public safety, emergency management agencies | Police, fire, EMS dispatch centers |
| Search & Comparison Intent | High overlap in emergency response coordination | Focus on communication and dispatch roles |
The Remote Incident Command System and Remote Emergency Dispatcher roles both operate in emergency response environments, often requiring similar certifications and industry knowledge. However, the Incident Command System focuses on managing and coordinating overall incident response remotely, while Emergency Dispatchers primarily handle communication and dispatching responders. Understanding these differences helps job seekers identify roles aligned with their skills and certifications in emergency management and public safety sectors.
What are the positions in incident command?
In incident command, key positions include the Incident Commander, who oversees the response; Command Staff roles such as Public Information Officer, Safety Officer, and Liaison Officer; and General Staff positions like Operations, Planning, Logistics, and Finance/Administration. These roles ensure coordinated response efforts and effective resource management during emergencies.
What are the 5 C's of incident command?
The 5 C's of incident command are Command, Control, Communication, Coordination, and Contingency. These principles help incident managers, including those in roles like Remote Incident Command, effectively organize and respond to emergencies by establishing clear leadership, maintaining information flow, and ensuring resource management.
Is incident management a good career?
Incident management is a vital role in emergency response and organizational safety, often involving coordination, communication, and problem-solving skills. Careers in this field can offer stability, opportunities for advancement, and the chance to work in high-pressure environments, especially for roles like Incident Command System coordinators or managers. Certification and training in incident management protocols are typically required to succeed in this career.
What are the most commonly searched types of Incident Command System jobs in Florida? The most popular types of Incident Command System jobs in Florida are:
What are popular job titles related to Remote Incident Command System jobs in Florida? For Remote Incident Command System jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Incident Command System jobs in Florida look for? The top searched job categories for Remote Incident Command System jobs in Florida are:
What cities in Florida are hiring for Remote Incident Command System jobs? Cities in Florida with the most Remote Incident Command System job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 29 days ago
Humana rating
7.9
Based on 260 frontline employees who took The Breakroom Quiz
155th of 277 rated insurance
Job description
Become a part of our caring community
The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection capabilities to proactively identify and mitigate service disruptions before user impact. This role specializes in leveraging platforms such as Splunk, Dynatrace, and ServiceNow to aggregate, correlate, and operationalize data across multiple systems to drive timely escalation and resolution of critical incidents.
This position plays a key role in evolving from reactive incident response to data-driven, predictive operations, utilizing CMDB-driven context, criticality tiering, and advanced analytics to prioritize and escalate issues with significant business impact.
Use your skills to make an impact
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.
The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection capabilities to proactively identify and mitigate service disruptions before user impact. This role specializes in leveraging platforms such as Splunk, Dynatrace, and ServiceNow to aggregate, correlate, and operationalize data across multiple systems to drive timely escalation and resolution of critical incidents.
This position plays a key role in evolving from reactive incident response to data-driven, predictive operations, utilizing CMDB-driven context, criticality tiering, and advanced analytics to prioritize and escalate issues with significant business impact.
Key ResponsibilitiesEvent Correlation & Observability Engineering
- Design, configure, and continuously improve event correlation rules and alerting strategies across platforms such as Splunk ITSI and Dynatrace
- Integrate data from multiple monitoring, application, and infrastructure sources to create meaningful, actionable events
- Normalize and enrich event data using standardized fields and metadata to improve correlation accuracy and reduce noise
- Drive reduction of false positives and duplicate alerts through correlation, aggregation, and suppression strategies
- Develop and maintain operational and executive dashboards in Splunk and other reporting tools
- Translate technical telemetry into clear, business-aligned insights, highlighting service health, degradation, and emerging risks
- Partner with command center, TOC, and incident teams to ensure dashboards support real-time decision making and escalation
- Leverage correlated event data and observability insights to trigger proactive incident identification prior to user-reported impact
- Apply criticality tiering and CMDB data to assess business impact and drive proper prioritization and escalation paths
- Partner with ServiceNow stakeholders to improve workflows, reporting, and automation capabilities
- Leverage CMDB relationships and service mapping where available to enrich event data with application, infrastructure, and business context
- Utilize service ownership, business criticality, and operational hours data to inform prioritization decisions
- Partner with CMDB and service mapping teams to improve data quality and completeness
- Analyze patterns across incidents, alerts, and events to identify systemic issues and opportunities for improvement
- Partner with Problem Management to eliminate recurring issues through structural fixes
- Drive improvements in monitoring coverage, alert quality, and detection speed
- Contribute to a shift toward predictive, AIOps-driven operations
Use your skills to make an impact
Required Qualifications
- 3-5+ years of experience in Incident, Event, or Problem Management
- Hands-on experience with Splunk (preferably ITSI) and Dynatrace or similar observability platforms
- Experience building dashboards, reports, and analytics to support operational decision-making
- Experience with ServiceNow ITSM, including incident lifecycle management and reporting
- Strong analytical skills with the ability to correlate data across multiple systems and platforms
- Experience working with event correlation, alerting strategies, or AIOps concepts
- Ability to assess business impact using priority models, criticality tiers, and service context
- Strong communication skills with the ability to translate technical findings into actionable insights
Preferred Qualifications
- Experience with CMDB, service mapping, or application dependency mapping
- Exposure to enterprise monitoring ecosystems (e.g., APM, synthetic monitoring, infrastructure monitoring)
- Experience supporting command center, TOC, or major incident management environments
- Knowledge of ITIL frameworks and service management best practices
- Experience with automation or scripting (Python, PowerShell, or similar)
- Bachelor's Degree in Business, Computer Science, or a related field or equal experience
- ITIL v5 certification
- Previous experience in the health care industry
Additional Information:
Limited Geography Remote - This is a remote position but located within a specific geography.
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
About Humana
Sourced by ZipRecruiter
Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Louisville, KY, US
Year founded
1961