Are you a strong communicator who enjoys helping people and working remotely? Western States Lodging & Management is seeking a part-time Inbound Inquiry Response Specialist to support our team during the busy summer season, with ongoing PRN (as-needed) opportunities afterward.This is a great opportunity for someone looking for flexible, remote work while making a meaningful impact.Schedule & Position DetailsPart-time, remote position (12-15 hours per week)Coverage needed starting May 8 through the summerOpportunity to continue in a PRN/on-call capacity after summerPay & Benefits$15-$20 per hour (based on experience)Hotel discountsSupportive, team-oriented cultureOpportunity for continued PRN work and growthAbout UsWestern States Lodging & Management develops and manages hotels, senior living communities, multi-family housing, and conference centers. Built on strong family values, we pride ourselves on our "personal touch" approach-creating meaningful relationships with our team members, residents, and partners.What You'll DoAs the first point of contact for prospective residents and their families, you will play a key role in creating a positive first impression and driving occupancy.Key Responsibilities:Respond to inbound inquiries from web-based lead sourcesQualify and convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs)Build rapport with prospective residents and familiesSchedule tours and appointments for communitiesCollaborate with sales, marketing, and executive teamsAccurately track and manage leads in company systemsDeliver exceptional customer service with every interactionWhat We're Looking ForPositive, "can-do" attitude and strong attention to detailExcellent verbal and written communication skillsAbility to quickly connect and build trust with othersComfortable working independently in a remote environmentStrong organizational and time management skillsProficiency with computers and CRM systemsTeam-oriented mindset with a customer-first approachSenior Living experience is preferredWelcomeHome experience is preferredPhysical RequirementsAbility to sit and work at a computer for extended periodsWhy Join Us?At Western States Lodging & Management, you'll be part of a company that values people, relationships, and growth. This role offers flexibility, meaningful work, and the opportunity to continue with us beyond the summer.Apply Today!If you're ready for a flexible, remote role where you can make a difference, apply now-we'd love to hear from you!
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