ZipRecruiter

Log In

2

Remote Inbound Customer Service Jobs in Round Rock, TX

GRADE POTENTIAL, LLC

CUSTOMER SERVICE ASSOCIATE

Austin, TX · Remote

$35K - $55K/yr

We are a fully remote company, which allows us to recruit top talent from across the country. Grade ... Proactively respond to inbound customer inquiries via phone, email, and SMS with professionalism ...

Liveops

Remote Customer Service Agent

Cedar Park, TX · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Austin, TX · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Leander, TX · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Georgetown, TX · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Round Rock, TX · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Pflugerville, TX · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Afni, Inc.

Remote Customer Service Representative

Austin, TX · Remote

$15.75 - $21.50/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Afni, Inc.

Remote Customer Service Representative

Austin, TX · On-site +1

$15.75 - $21.50/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

next page

Showing results 1-20

All JobsInbound Customer Service JobsRemote Inbound Customer Service JobsRemote Inbound Customer Service Jobs in Round Rock, TX

Remote Inbound Customer Service information

See Round Rock, TX salary details

$9

$15

$24

How much do remote inbound customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote inbound customer service in Round Rock, TX is $15.45, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.02 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in Round Rock, TX?

For Remote Inbound Customer Service jobs in Round Rock, TX, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in Round Rock, TX look for?

The top searched job categories for Remote Inbound Customer Service jobs in Round Rock, TX are:

What cities near Round Rock, TX are hiring for Remote Inbound Customer Service jobs?

Cities near Round Rock, TX with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Round Rock, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,137 per year, or $15.5 per hour.

Outbound / Inbound Customer Care Expert

SALT Service Co.

Hutto, TX • On-site, Remote

$39K - $50K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted yesterday

Job description

Discover why SALT is an exceptional company to be a part of. Joining SALT means becoming a member of a rapidly expanding organization that prioritizes a balanced and healthy home and work life, embraces an attitude of excellence, and, above all, treats its team like family. As Austin, TX's most trusted expert in Home Services, SALT excels in delivering a white glove service to customers requiring expert services and repairs. If you appreciate collaborating with high-performing, motivated, and passionate individuals within a supportive environment, then SALT is the ideal workplace for you!

Our Mission: To Serve Our Community and Team Members With Love and Integrity.

ABOUT THE POSITION:

Join an industry-leading team at SALT Service Co and become a valuable member and an industry leader where innovation, expertise, and a dedication to excellence converge. With a well-established presence in the residential services sector, we are committed to delivering top-tier solutions to our clients. SALT Service Co. is an expanding organization dedicated to delivering efficient and effective solutions to its clientele.

The Customer Care Expert (CCE) is dedicated to fostering lasting relationships by providing exceptional experiences for customers. Successful CCEs exhibit a sincere interest in how SALT services can fulfill customers' home needs and adeptly present options to ensure a seamless and convenient experience.

RESPONSIBILITIES:

  • Customer-Centric Approach: Prioritize customers and their needs in all interactions. Establish and earn customers' trust through attentive and personalized service.
  • Inbound Customer Service: Manage a substantial volume of inbound customer service calls efficiently and courteously. Handle overflow appointment requests with precision.
  • On-Call Support: Be available for on-call duties as required.
  • Issue Resolution: Effectively address and resolve customers' concerns. Demonstrate strong character and values in every customer interaction.
  • Team Collaboration: Work collaboratively and efficiently with the team to ensure a unified customer care approach.
  • Performance Metrics: Meet or exceed consistent metric expectations.

QUALIFICATIONS:

  • High school diploma or equivalent; additional education or training in customer service is a plus.
  • Age Requirement: Minimum age of eligibility: 18 years or older.
  • Teachability: Willingness to learn and embrace continuous learning opportunities.
  • Communication Skills: Professional and amiable phone presence.
  • Problem-Solving: Strong problem-solving capabilities.
  • Experience: Previous Customer Care experience is preferred.
  • Screening: Successful completion of drug screening and background check.
  • Adaptability: Ability to follow/utilize the playbook when handling different topics/conversations.
  • Previous Home Service Customer Service experience required

SCHEDULE:

  • Availability to work Monday - Sunday 8:00am - 8:00pm (Saturday and Sunday will be remote once training is complete)

SALARY:

  • Competitive salary ranging from $39,520 to $50,000 based on experience and knowledge.

BENEFITS:

  • Competitive compensation and opportunities for performance-based incentives.
  • Structured training programs and mentorship.
  • Health insurance, dental coverage, life insurance, and retirement savings options.
  • Paid holidays and vacation time.
  • Family & friends discount.
  • Gift card giveaways, company-sponsored trips (performance based).
  • Opportunities for career advancement within the company.
  • A positive and inclusive work culture that values your contribution.
  • Open-door policy.
  • Family owned & operated.

We are enthusiastic about the prospect of having a skilled and dedicated Customer Care Expert join our team, contributing to the ongoing success and growth of SALT.

The SALT Family!

Employment Type: FULL_TIME

Apply