Remote Inbound Customer Service Jobs in Papillion, NE

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.
Summary of the Job:
The Loss Mitigation and Foreclosure Specialist is accountable to make complex outbound calls to customers who have become delinquent. Sr. Account Specialists are expected to have effective conversations with our customers to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while remaining in control of the call and providing a superior customer experience. As the Sr. Account Specialist develops in the role, there will be opportunities to expand expertise into Foreclosure, Bankruptcy, and Loss Mitigation processes.
Must reside near the FNBO Tower in Omaha, NE (1601 Dodge Street)
- This position is in the office once per week and then twice per week every 4th week for handling of anything that needs printed as well as mail.
About This Role:
- Make outbound calls to customers. Negotiate customer payment options to cure complex delinquency. Receive and handle inbound customer calls.
- Provide program options, recommendations and issue resolution service resulting in the timely repayment of past due accounts. Loans are reviewed, per investor guidelines and timeframes for loss mitigation resolution.
- Foreclosures are initiated and completed per investor guidelines. Loans in foreclosure are reviewed monthly to ensure attorneys are performing as required. Foreclosure checklists are completed and accurately to ensure all required actions are completed
- Reporting is completed by specified time frame. Reporting includes delinquency reporting to Fannie Mae, Freddie Mac, Veterans Administration, FHA, etc. Maintain acceptable levels of quality control experience.
- Maintain Knowledge of HUD, FNMA and other investor requirements and implement transactions in accordance with these requirements.
The Ideal Candidate for This Role:
• Bachelor's degree preferred
• Industry relevant operations/production experience (Collections, Mortgage Loss Mitigation, Mortgage Foreclosures, etc.)
• Demonstrated knowledge of banking, applicable regulations and compliance issues
• Demonstrated ability to manage and coordinate multiple tasks and functions
• Superior verbal and written communication skills
• Excellent PC skills.
• Independent worker, self-starter
• Ability to multi-task and prioritize production and meet multiple overlapping deadlines
Candidates must possess unrestricted work authorization and not require future sponsorship.
Compensation:
Compensation range (base pay): $37,454.00-$59,927.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.
Work Environment:
It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.
For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20260254
Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.
Learn more here.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download 'EEO is The Law' Self-Print Poster
Click here to download 'EEO is The Law' Supplement for Federal Contractors
Click here to download 'EEO is The Law' GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.