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Remote Inbound Customer Service Jobs in New Britain, CT

Getaway

Customer Representative

Bristol, CT · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

InsuraTec

Sales Representative (Remote)

Bristol, CT · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive

InsuraTec

Sales Representative (Remote)

Meriden, CT · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Sales are inbound-focused with no cold calling or door-to-door. * Transparent & Inclusive

Nexera

Entry Level Remote Insurance Sales

Hartford, CT · Remote

$1.5K - $3.2K/wk

Contacting warm inbound leads -- people who've already asked for help protecting their families ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

The Hartford

Customer Care Representative

Hartford, CT · Remote

$25/hr

As a Customer Care Representative on the Employee Benefits team, your primary role is to provide ... remote positions: (1) high speed broadband internet service is required, we do not recommend or ...

Nexera

Entry Level Remote Sales Role

Hartford, CT · Remote

$1.5K - $5.3K/wk

What you will be doing * Contact warm inbound leads -- people who have already requested ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

HMG Careers

Sales and Service Agent Remote

Kensington, CT · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Inbound Customer Service information

See New Britain, CT salary details

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How much do remote inbound customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote inbound customer service in New Britain, CT is $16.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.08 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in New Britain, CT?

For Remote Inbound Customer Service jobs in New Britain, CT, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service jobs in New Britain, CT look for?

The top searched job categories for Remote Inbound Customer Service jobs in New Britain, CT are:

What cities near New Britain, CT are hiring for Remote Inbound Customer Service jobs?

Cities near New Britain, CT with the most Remote Inbound Customer Service job openings:

Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in New Britain, CT as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,086 per year, or $16.4 per hour.

Client Service Specialist (Remote)

All Financial Freedom

Hartford, CT • Remote

$40K - $85K/yr

Full-time

Re-posted 26 days ago

Job description

This role is well suited for professionals who want to grow into greater responsibility and leadership over time within a professional environment.

This opportunity is ideal for professionals who are motivated to take ownership of their development while operating within an established framework. The role rewards initiative, consistency, and long-term contribution.

Position Overview

This role supports a growing financial services organization by delivering structured financial education and guiding individuals through a standardized engagement process. The position emphasizes professionalism, consistency, and long-term relationship building.

No prior financial services experience is required. Comprehensive training and licensing support are provided.

Key Responsibilities

  • Deliver structured financial education through virtual meetings
  • Explain financial concepts related to protection, accumulation, and long-term planning
  • Support individuals through a standardized, needs-based process
  • Maintain accurate documentation and adhere to compliance standards
  • Participate in ongoing training and professional development

Required Qualifications

  • Bachelor's degree preferred or equivalent professional experience
  • Strong communication skills and professional presence
  • Ability to work independently in a remote environment
  • Willingness to obtain required state licensing (training provided)
  • Successful completion of a background check

Compensation & Benefits

  • Performance-based compensation structure
  • Remote work with flexible scheduling
  • Licensing assistance and structured onboarding
  • Clear advancement opportunities

Career Path

Advancement into senior specialist, leadership, or training roles based on performance.