ZipRecruiter

Log In

2

Remote Inbound Customer Service Jobs in Milwaukee, WI

DRUM Associates

Be Seen First

Customer Service Representative

Milwaukee, WI · Remote

$24/hr

Handle approximately 40 inbound customer calls daily * Serve as a primary point of contact for ... Remote - but must be location in Wisconsin or Minnesota * Collaborative and team-oriented ...

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Nexora Talent

Remote- Customer Experience Service

Milwaukee, WI · Remote

$15.75 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

next page

Showing results 1-20

All JobsInbound Customer Service JobsRemote Inbound Customer Service JobsRemote Inbound Customer Service Jobs in Milwaukee, WI

Remote Inbound Customer Service information

See Milwaukee, WI salary details

$9

$16

$25

How much do remote inbound customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote inbound customer service in Milwaukee, WI is $16.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.98 per hour, depending on experience, location, and employer.

What are common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What skills and qualifications are needed to thrive as a remote inbound customer service representative?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are the most commonly searched types of Inbound Customer Service jobs in Milwaukee, WI? The most popular types of Inbound Customer Service jobs in Milwaukee, WI are:
What are popular job titles related to Remote Inbound Customer Service jobs in Milwaukee, WI? For Remote Inbound Customer Service jobs in Milwaukee, WI, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service jobs in Milwaukee, WI look for? The top searched job categories for Remote Inbound Customer Service jobs in Milwaukee, WI are:
What cities near Milwaukee, WI are hiring for Remote Inbound Customer Service jobs? Cities near Milwaukee, WI with the most Remote Inbound Customer Service job openings:
Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in Milwaukee, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,953 per year, or $16.3 per hour.

Customer Service Representative

DRUM Associates

Milwaukee, WI • Remote

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

About the Company

Our client is a well-established Durable Medical Equipment (DME) and Home Medical Equipment (HME) provider that has been serving patients, healthcare partners, and facilities for decades. They specialize in delivering essential medical equipment and supplies that support patient health, recovery, independence, and quality of life. With a strong reputation in the healthcare community, they are committed to providing exceptional service and ensuring patients receive the products they need in a timely and accurate manner.


Position Overview

The Customer Service Representative plays a critical role in supporting patients, providers, referral sources, and healthcare partners throughout the medical equipment ordering process. This position is responsible for accurately processing orders, managing inbound customer inquiries, coordinating documentation, and ensuring a positive customer experience from start to finish.


Key Responsibilities

  • Accurately enter and process approximately 15 medical equipment orders per day
  • Handle approximately 40 inbound customer calls daily
  • Serve as a primary point of contact for patients, providers, referral sources, and healthcare partners
  • Review and process prescriptions, documentation, and medical orders received via email, fax, and other communication channels
  • Provide updates on orders, product availability, and delivery status
  • Maintain accurate customer records and documentation within company systems
  • Develop expertise in the company's product catalog to effectively support customers and healthcare partners
  • Resolve customer issues and escalate concerns when appropriate
  • Collaborate with internal teams to ensure timely and accurate order fulfillment


Qualifications

  • Minimum 3 years of customer service experience
  • Strong attention to detail and organizational skills
  • Excellent communication and problem-solving abilities
  • Passion for helping patients and customers
  • Strong attendance and reliability
  • Ability to learn new systems and technology quickly
  • Proficiency with Microsoft Outlook, Teams, and other business applications


Preferred Qualifications

  • Experience in Durable Medical Equipment (DME), Home Medical Equipment (HME), healthcare customer service, medical office support, patient access, insurance verification, or medical billing
  • Familiarity with Brightree, HubSpot, or similar software platforms
  • Knowledge of Medicare, Medicaid, insurance verification, prior authorizations, or healthcare documentation workflows


Work Environment

  • Remote – but must be location in Wisconsin or Minnesota
  • Collaborative and team-oriented environment
  • Opportunity to make a meaningful impact by helping patients receive critical medical equipment and supplies